Simplifying Practice Management: Understanding Your Why with Kiera Dent

Episode description

Join hosts Dr. Mustafa Shah-Khan and Dr. Richard Offutt as they interview Kiera Dent, founder and CEO of The Dental A-Team. In this engaging discussion, Kiera shares insights from her journey from the "2AM Crazy Lady" to becoming a leading dental consultant, offering practical strategies for practice growth, team development, and work-life balance. Learn how simple, consistent actions can transform your practice while maintaining personal fulfillment.

Kiera Dent

• Founder and CEO of The Dental A-Team

• National dental consulting firm leader

• Host of The Dental A-Team Podcast

• Expert in practice growth and team development

• Advocate for work-life balance in dentistry

• 00:00 - Introduction and welcome

• 01:15 - Current initiatives at The Dental A-Team

• 04:58 - The "2AM Crazy Lady" story and lessons learned

• 09:15 - Discussion of life passion vs. dental platform

• 14:27 - Team development and handling staff challenges

• 20:08 - Building effective mastermind groups

• 23:31 - Evolution of business vision

• 37:43 - When to seek consulting help

• 40:54 - Implementation of NDTR system

1. Simple Solutions Work Best

   • Focus on basic systems like morning huddles

   • Implement NDTR (Next visit, Date, Time, Recare)

   • Track key performance indicators

   • Maintain consistency in execution

2. Work-Life Balance

   • Success without fulfillment is failure

   • Regular breaks increase productivity

   • Quarterly time off benefits practice growth

   • Focus on personal development alongside practice growth

3. Team Development

   • Standards matter more than staff shortages

   • Rise up or rise out philosophy

   • Importance of cultural alignment

   • Investment in leadership development

4. Practice Growth Stages

   • Under $1.5M: Focus on basic systems

   • $2M-10M: Leadership development crucial

   • $10M+: Emphasis on consistent training

   • Different solutions for different practice sizes

1. NDTR System

   • Next visit scheduling

   • Specific date and time

   • Treatment plan clarity

   • Recare appointment confirmation

2. Morning Huddle Excellence

   • Review daily opportunities

   • Set clear goals

   • Team communication

   • Track progress

3. Team Development

   • Clear performance standards

   • Regular training

   • Leadership development

   • Cultural alignment

• Signs You Need Consulting

• Cash flow challenges

• Team morale issues

• Growth plateaus

• Leadership gaps

• System inefficiencies

• Success Indicators

• Consistent systems

• Team buy-in

• Clear communication

• Balanced lifestyle

• Sustainable growth

1. Pain-Driven Changes

   • Financial struggles

   • Team conflicts

   • Work-life imbalance

   • System breakdowns

2. Growth-Driven Changes

   • Optimization goals

   • Expansion plans

   • Leadership development

   • System refinement

• The Dental A-Team Consulting

• Think Tank Tuesday Mastermind

• In-person events starting 2025

• Business and leadership development programs

• Join: Simplify Dentistry Facebook community

• Register: simplifydds.com for future episodes

Topics: dental consulting, practice management, team development, dental systems, practice growth, work-life balance, dental leadership, morning huddle, case acceptance, dental business growth