Episode description
Customer support is the key part of user experience. But how do you handle it right? Our guest today is Alex Yumashev, the founder of JitBit Helpdesk, who has been in this industry for many years. You'll learn why customer support can't be a temporary job, how to approach it in a human way, and why even CEOs should still be doing support on a regular basis.
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Show Notes- JitBit Helpdesk — Alex's main product
- HelpSpot — another helpdesk product by our fellow bootstrapper Ian Landsman
- The Long, Slow SaaS Ramp of Death — the famous presentation by Gail Goodman (then we talk about her selling Constant Contact)
- David Cancel, Jeff Bezos — advocate for senior staff members doing support
- Inspectlet — software for tracking and recording user behavior
- HelpSpot, HelpScout — great support blogs by other companies
- Visit JitBit Helpdesk
- Follow Alex on Twitter: @jitbit
- Email Alex at alex@jitbit.com
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