Episode description
Today we talk about service design, a holistic approach to design that considers all involved stakeholders and processes. Our guest is Eleni Stathoulis, design director at Mad*Pow. You’ll learn about the design artifacts created in service design, how Eleni conducts research, real-world examples of service design in action, and more.
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Show Notes- Mad*Pow — Eleni’s company
- Servicedesigntools.org — a resource for service designers
- Four Seasons: The Story of a Business Philosophy — a book by Isadore Sharp
- Find Elena’s writing on Medium
- Follow Eleni on Twitter
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