Episode 196: The ROI of UX with Mark Baldino

How can we measure the success of our UX work as consultants? How do we even start this conversation with clients, if such metrics involve additional research work?? Our guest today is Mark Baldino, co-founder of Fuzzy Math. You’ll learn all about Mark’s consultancy and his answers to these pressing ROI questions, as well as his view on measuring user satisfaction, creating effective surveys, and more.

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• Fuzzy Math — Mark’s UX design consultancy
• Episode 164: Enterprise Product Design with Rakesh Patwari
• NPS (Net Promoter Score) — a popular research method (Wikipedia article)
• SUPR-Q — an 8 item questionnaire for measuring the quality of user experience (you can use the method for free, or buy a license to access industry benchmarks)
• What Are XLAs? Experience Level Agreements Explained — an article by Joseph Mathenge
• Userlist — Jane’s SaaS product
• Follow Fuzzy Math’s blog
• Join Fuzzy Math's monthly newsletter

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