Tapping AI: The Future of Customer Experience at Verizon Fios - podcast episode cover

Tapping AI: The Future of Customer Experience at Verizon Fios

Knowledge at Wharton
Dec 14, 2017•28 min•Transcript available on Metacast
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Episode description

In a world of vast automation via AI companies that learn how to preserve a human touch should have a competitive advantage says Verizon Fios’s Justin Reilly.

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