Becoming the Best: Excellent Customer Service Always Wins - podcast episode cover

Becoming the Best: Excellent Customer Service Always Wins

Knowledge at Wharton
May 02, 2019•23 min•Transcript available on Metacast
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Episode description

If you build a customer-centric business the money will come. That’s the message in a new book by Horst Schulze co-founder of luxury hotel chain The Ritz-Carlton.

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