Join us as our host, George Kamel, talks with Kacy Maxwell, the executive director of marketing for EntreLeadership. They role-play an uncomfortable conversation with a team member who was gossiping. Later in the episode, George talks to Will Guidara. Will is a former co-owner of Make It Nice, a hospitality group that included Eleven Madison Park, the NoMad restaurants, Davies and Brook at the Claridge’s hotel, and Made Nice. He shares how to create a great team culture by taking care of your people, which will encourage them to take care of your customers.
You’ll learn:
• How to have an uncomfortable conversation with a team member
• How a few ideas created a world-class restaurant
• The two keys to creating a place people love to work
• How to position your team to get results
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Links mentioned in this episode:
• The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast
• The EntreLeadership Podcast episode about uncomfortable conversations: https://apple.co/3eIMTnk
• Download the Planning an Uncomfortable Conversation guide: https://bit.ly/3g7VtMT
• Give us your feedback by leaving a voicemail at 844.944.1070 or emailing entrepodcast@ramseysolutions.com
• Unreasonable Hospitality by Will Guidara: https://amzn.to/3Mu26oN
• Learn more and get your EntreLeadership Summit 2023 ticket today: https://bit.ly/3LRiZJH
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How Constructive Criticism Leads to a Strong Team Culture with Kacy Maxwell and Will Guidara | The EntreLeadership Podcast - Listen or read transcript on Metacast
