Episode description

Get ready to hear all the juicy data and trends that came out of Technomic's "State of Foodservice Technology" report. Our guest, Richard Shank is the Sr. Principal & VP of Innovation at Technomic and he shares all the leading insights from the report with us.

We focus on three main pillars defining the future of restaurant tech: 
1) the kitchen as the nucleus of the restaurant
2) the role of AI/ML - separating hype from reality
3) the evolution of customer loyalty programs

• Richard  emphasizes that all systems, from front-of-house to back-of-house, must align with the kitchen for a smooth customer experience. 
• Artificial Intelligence (AI) is not just a buzzword; it's a tool that can revolutionize the restaurant industry
• Restaurants need to innovate in the loyalty space, focusing on personalization and strategic rewards to truly engage customers.

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• The Big POS Reframe
• Here’s What Innovation Looks Like – Amir Hudda, CEO of Qu
• AI Inside & Outside the Four Walls – Phil Crawford, CKE

• Why 2023 is the “Year of Efficiency” for Restaurants
• Technomic: Vital Insights for the Foodservice Industry

Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands