Episode description
If you’re wondering how to make sense of that ocean of data your restaurant is trying to wrangle, Darien has answers!
Formerly the CTO at &Pizza, Darien’s new company, Fourtop Solutions, is all about helping restaurants organize and activate their data -- while encouraging humans to do the discovery of data and using technology to automate that discovery.
Top Moments to Listen For:
- Technology is not a pre-packaged meal, it’s a set of ingredients with overlapping capabilities and core components
- Start by centralizing your data, or you’ll constantly be back-tracking
- Dashboards are where data goes to die - they don’t make good use of data - humans do
- “There are no bad systems, only bad architectures”
- Data is like water and you have an ocean that needs structures and flows
- Let robots be robots (automation) and humans be human (discoverers)
- The value of POS has been largely overlooked; it needs to be a hub to pull in centralized data
- Hart House is using Fourtop Solutions to deploy its employee-first operations
- Technology is not a purpose -- it’s a tool to accomplish something; start with your business objectives and then find the right-fit systems to support that.
- The future of automation and ChatGPT
Related Episodes:
- Burn it Down & Fail Forward Fast – Justin Keenen of Hart House
- Mastering the Digital Dance – Michael Chachula, CIO, Fat Brands
- Here’s What Innovation Looks Like – Amir Hudda, CEO of Qu
- Trailblazin’ CTO Completes Full Tech Refresh in Under 1 Year – Dawn Gillis Freebirds World Burrito
Resources:
- “Dashboards is where data goes to die” by Darien Bates
Connect with Darien on LinkedIn
Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands