Episode description

Justin Keenen, CTO of Kevin Hart's plant-based QSR, Hart House is redefining the role of tech in restaurants with his burn-it-down, fail-forward mentality. Justin's willingness to embrace change in tech and use it to create a remarkable experience establishes him as a titan in the industry.

Find out how Justin built his restaurant tech stack from the ground up to align with the Hart House brand vision.

Key Moments to Listen For:

• Don't be afraid to burn it all down and start again. Fail forward. 
• It's not legacy's fault that your restaurant tech hasn't been updated in 25 years
• Don't forget what you're running away from 
• Tech is no longer optional in restaurants. It's a requirement 
• Aligning tech with remarkability 
• Best-of-breed vs all in one
• Putting your employees first 

Related Resources
Here’s What Innovation Looks Like – Amir Hudda, CEO of Qu (Part 2 of 3)
Trailblazin’ CTO Completes Full Tech Refresh in Under 1 Year – Dawn Gillis Freebirds World Burrito
Who Comes First: The Employee or Guest? – Lauren Fernandez
Listen Up … (to your employees) – LeBaron Meyers, NotMe Solutions
Making Technology Invisible in the Restaurant – Amir Hudda CEO of Qu (Part 1 of 3)

Connect with Justin on LinkedIn 

Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands