Episode description
Justin Keenen, CTO of Kevin Hart's plant-based QSR, Hart House is redefining the role of tech in restaurants with his burn-it-down, fail-forward mentality. Justin's willingness to embrace change in tech and use it to create a remarkable experience establishes him as a titan in the industry.
Find out how Justin built his restaurant tech stack from the ground up to align with the Hart House brand vision.
Key Moments to Listen For:
- Don't be afraid to burn it all down and start again. Fail forward.
- It's not legacy's fault that your restaurant tech hasn't been updated in 25 years
- Don't forget what you're running away from
- Tech is no longer optional in restaurants. It's a requirement
- Aligning tech with remarkability
- Best-of-breed vs all in one
- Putting your employees first
Related Resources
Here’s What Innovation Looks Like – Amir Hudda, CEO of Qu (Part 2 of 3)
Trailblazin’ CTO Completes Full Tech Refresh in Under 1 Year – Dawn Gillis Freebirds World Burrito
Who Comes First: The Employee or Guest? – Lauren Fernandez
Listen Up … (to your employees) – LeBaron Meyers, NotMe Solutions
Making Technology Invisible in the Restaurant – Amir Hudda CEO of Qu (Part 1 of 3)
Connect with Justin on LinkedIn
Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands