Episode description

Dawn Gillis, CTO of Freebirds World Burrito, kicks off our new CTO series and we couldn't find a better pioneer in our space. 

In true trailblazin' in fashion, she joined the fast-casual concept and took the brand by storm, revamping the entire technology stack - including POS, KDS, Back of House, and Online ordering - in under a year.

Dawn shares all her secrets and strategies for achieving the ambitious technology platform upgrade - as well as the early results she's achieved which are beyond impressive!

Key Moments to Listen For:

• The process of replacing 25-year-old architecture and 10-yr old systems with new technology  
• Early results from the tech refresh with Qu > 98% decrease in training and labor hours; and 97% reduction in online ordering failures (lost transactions and sales)
• How to align your tech refresh with the brand values
• How to sell your stakeholders on a new tech vision 
• The most common barriers faced by restaurant CTOs
• Why MACH matters
• Why being uncomfortable is a Good Thing!

 
Related Episodes:
Here's What Innovation Looks Like (Part 2 of 3) - Amir Hudda, CEO of Qu

What Does it Mean to Go “Beyond POS” – Amir Hudda, CEO of Qu

Article: POS is Dead, Right?

Connect with Dawn on LinkedIn 

Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands