Episode description
Employee Training has been a big "miss" in the restaurant industry because the tools and techniques for training desk-less workers are dated or have not even existed .
The way we train restaurant employees needs a whole new perspective, approach, and strategy.
Enter Rachael Nemeth, CEO and Co-Founder of Opus. An expert trainer and life-long hospitality worker, Rachel knows what it takes to succeed in developing embraceable training that people actually learn from.
If you're serious about improving employee retention and attracting new employees, training must move to the top of your list!
Highlights from Rachael:
- Employee training is now an operations game, no longer an HR function
- Training must be delivered in small pieces or "micro segments" to increase the uptake (the global attention span is shrinking)
- Access to training has been the biggest problem - access to technology and apps that people want to use
- Training can't be done well in a classroom!
- Don't expect 100% on quizzes - it's okay to only view half the training.
- The differences in Planned versus Responsive training
- Technology that helps you build a new lesson in 9.8 minutes
Resources:
- Labor Series: A Labor Equation that Makes Better Dollars & Sense
- What’s Self-Care Got to Do With It?
- We're in the People Business
Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands