Episode description

Do you want to understand the needs of your users? Do you want to learn how to conduct user interviews and create training that motivates and inspires behaviour change? 

In this episode Kim asks Hannah questions about how to run user interviews for instructional design projects. Kim asks:

- What phase of the project do you do them? 

- Who is a user?

- How many users do you interview? 

- Who is in the interview?

- What is the duration of a user interview? 

- Do you ask open-ended questions or closed questions?

- Can you make assumptions?

- Can you use jargon, colloquialism or slang?

- Should you fill any silence? 

- How should your face be? 

- What specifically are you trying to find out in your user interviews? 

- Are your questions always the same?

- What insights do you gain by asking questions? 

- How do user interview insights help you storyboard? 

- How do you create an environment of trust in your user interviews? 

- What can you say if your stakeholders say, "We don't have time for user interviews"?

- Where can people learn more about user interviews?

Here are the resources mentioned:

- Human-centred Design Playbook: https://creatorhub.belvistastudios.com/courses/human-centred-design-playbook

Human-centred Design for Instructional Designers (YouTube Playlist): https://youtube.com/playlist?list=PL53y2Uv-umyZ7HP3WsyIOMEtsSmYG6R81 

How to Conduct Successful User Interviews to Get the Information You Need (blog): http://blog.belvistastudios.com/2018/03/how-to-conduct-successful-user.html

IDEO: https://www.ideo.com/

Robert Smith YouTube Channel (learn UX and product design): https://www.youtube.com/channel/UCpzWITCC0EjA9tiKeyO1i3A

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