The US Digital Service has a fascinating structure: it comprises nearly 250 people, all of whom serve two-year stints developing apps, improving websites, and streamlining government services. You could call USDS the product and design consultancy for the rest of the government.
The Obama administration launched the USDS in 2014, after the disastrous rollout of healthcare.gov and the tech sprint that saved it. USDS administrator Mina Hsiang explains to Decoder how it all works, and what she hopes it can do next.
Links:
Here’s Why Healthcare.gov Broke Down (2013)
Obamacare's 'tech surge' adds manpower to an already-bloated project (2013)
Decoder: Barack Obama on AI, free speech, and the future of the internet
Jeff Bezos Confirmed the "Question Mark Method"
A comprehensive list of 2023 tech layoffs
Tech to Gov
U.S. Digital Corps
Presidential Innovation Fellows
AI.gov
United States Digital Service
Transcript: https://www.theverge.com/e/23761681
Credits:
Decoder is a production of The Verge, and part of the Vox Media Podcast Network.
Today’s episode was produced by Kate Cox and Nick Statt and was edited by Callie Wright.
The Decoder music is by Breakmaster Cylinder. Our Executive Producer is Eleanor Donovan.
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USDS head Mina Hsiang wants Big Tech’s best minds to help fix the government | Decoder with Nilay Patel podcast - Listen or read transcript on Metacast
