EP: 38 Lessons Learned From Lost Clients
There is always a lesson to learn from lost clients. These are often reasons clients move on to someone else: Gut feeling - something might not work or fit What are those signs? Did you ignore them? Be honest with yourself Misunderstandings - expectations, lack of understanding on what they should do v. you Call/email schedule (strong communication) Be the leader and put your foot down regarding decisions Set boundaries around every situation, be clear and upfront Try and end everything amicably...