If you've ever felt bamboozled by the sheer range of biscuits at your local supermarket or in a quandary over which pair of headphones to buy from the plethora on offer, then you're not alone. Studies suggest that consumers can struggle to make decisions when there is too much choice. So how much choice should businesses offer their customers? And how can retailers help us navigate the dizzying array of products out there? Evan Davis brings together a perfectly chosen group of experts to discuss...
Jan 26, 2023•29 min•Transcript available on Metacast Current strike action across the UK led to more than a million lost working days in 2022, the worst industrial strife the nation has experienced since the 'Winter of Discontent' in the 1970s. But with the benefit of hindsight, what can we learn from those who have dealt with labour relations in the past, and can their insights help to establish a better way of working out employee grievances? Evan Davis and guests discuss. GUESTS Alan Johnson, former MP, Secretary of State and former Head of the...
Jan 19, 2023•36 min•Transcript available on Metacast As the UK struggles with recession, Evan Davis talks to four business people who are not afraid to be bulls in a bear market. Does a recession offer opportunities to serial entrepreneurs and start-ups that others might fear? Evan Davis and guests discuss. GUESTS Capucine Codron, Co-founder, Swizzle Arka Dhar, CEO and Co-founder SKOV Ltd Sir John Hegarty, Founder, The Garage Soho and BBH Advertising Agency and Sarah Willingham, Co Founder, Nightcap bar chain and former Dragon's Den panellist. PRO...
Nov 17, 2022•29 min•Transcript available on Metacast Col Needham set up his first business at the age of 14 designing and selling games software for computers. But his real love, since the age of 5, has always been film. Col started logging every movie he'd seen in a paper diary which he eventually set up as a database, along with other like-minded film fans. Although it began and remains a personal passion, IMDB is now a multi million pound business, which was one of Amazon's first acquisitions. Col has remained CEO and founder, and he's now seen...
Nov 10, 2022•31 min•Transcript available on Metacast What will higher interest rates on borrowing money mean for the property market and what happens if house prices fall? Evan Davis discusses mortgages and housing in new economic times. Guests: Vanessa McCallum, Owner of Vanessa McCallum Estates Ray Boulger, Senior Technical Manager at John Charcol Mortgage Brokers David Miles, Professor of Financial Economics at Imperial College London Production coordinators: Siobhan Reid and Helena Warwick-Cross Presenter: Evan Davis Producers: Louise Byrne, K...
Nov 03, 2022•29 min•Transcript available on Metacast Since the very beginning of the NHS, GP surgeries have been, in effect, businesses with contracts to do the work the Health Service needs. But in recent decades, patient numbers have grown, surgeries have become larger and the services offered more varied. Many GP surgeries now employ administrative staff, nurses, physiotherapists and paramedics, as well as doctors. What's it like to be a clinician and run a small business at the same time? What are the pressures? How do you get the books to bal...
Oct 27, 2022•29 min•Transcript available on Metacast Evan Davis looks at the UK's defence industry to find out how it is responding to the war in Ukraine and whether socially conscious investors are beginning to change their minds about the sector. Guests: Dean Rosenfield, Head of Saab UK Kevin McNamee, CEO of Denroy Group Ltd Kevin Craven, CEO of ADS Group Presenter: Evan Davis Production Coordinators: Siobhan Reed & Helena Warwick-Cross Producer: Julie Ball & Nick Holland Editor: Tara McDermott
Oct 20, 2022•29 min•Transcript available on Metacast What happens when your business vision doesn't stack up or your long-standing business needs to make changes to keep up with a changing market and customer taste? Do you make a U-turn or a pivot as it's known in business. How do you know when is the right time and how do you get your employees and managers to go with you? Evan Davis and guests discuss. GUESTS Matthew Bannister, Broadcaster and Presenter, Folk on Foot podcast Liz Earle, Beauty and Wellness Entrepreneur, Editor-in-Chief, Liz Earle...
Oct 13, 2022•29 min•Transcript available on Metacast Evan Davis asks why there are more job vacancies in Britain than there are people looking for work. Unemployment used to be a big problem, but now businesses say they're struggling to recruit enough staff. Guest list: Jane Townson: CEO of The Home Care Association Will Beckett: CEO of Hawksmoor restaurants Jane Gratton: Head of People Policy at the British Chambers of Commerce Jon Wilson: CEO of TotalJobs online recruitment agency. Production Coordinator: Helena Warwick-Cross and Siobhan Reed So...
Oct 06, 2022•28 min•Transcript available on Metacast Is it right that businesses making what look like windfall profits pay windfall taxes? And do the recent announcements from the government to lower taxes in general lead to economic growth? Evan Davis and guests discuss. GUESTS Irem Guceri, Associate Professor Economics and Public Policy, Blavatnik School of Government, Oxford Professor Michael Jacobs, Professor of Political Economy, Sheffield University Charlie Mullins, Businessman and Founder, Pimlico Plumbers Dan Neidle, Founder, Tax Policy A...
Sep 29, 2022•29 min•Transcript available on Metacast The government target for building houses in the UK is 300,000 a year, but over the past few years only around 60 per cent of that number have been constructed. The sector faces many challenges; labour and skills shortages and rapidly rising prices for raw materials, not to mention uneven planning laws and green building commitments. Are they building the homes the country needs and where it needs them? Evan Davis and guests discuss. GUESTS Ben Dimson, Partner, Property Sector, McKinsey Peter Tr...
Jul 28, 2022•30 min•Transcript available on Metacast Hundreds of western businesses have decided to stop operating in Russia as a result of the invasion of Ukraine. But what does leaving Russia actually mean in practical terms – how do you go about it and who bears the cost? Can you end up hurting your own company and your Russian workers more than the Russian state? Evan Davis debates with his guests, one of whom leads a global automotive dealer that has just sold its business in Russia to its local managers. GUESTS: James Alexander, Chief Execut...
Jul 21, 2022•28 min•Transcript available on Metacast From Disney to the Halifax bank, companies are increasingly willing to take a stance on everything. But what is driving this trend and will it continue? Ultimately isn't it the job of a business to make money for its shareholders and not get involved in politics and contentious social issues? Evan Davis and guests discuss. GUESTS Nina Bhatia, Executive Director, Strategy and Commercial Development, John Lewis Partnership Ian Leslie, Journalist and Author of 'Conflicted' Becky Willan, CEO and Co-...
Jul 14, 2022•29 min•Transcript available on Metacast Why does it seem so hard to contact a business these days? It's almost like they deliberately hide their phone numbers from us. When we do manage to ring, they often make us sit through an endless list of 'caller options' before allowing us to speaking to anyone. Are they deliberately trying to dissuade us from getting in touch or are we expecting too much too soon from customer services? Evan Davis speak to the people managing our calls. Guests: Leigh Hopwood: Chief Executive of the Call Centre...
Jul 07, 2022•29 min•Transcript available on Metacast What to expect when a workplace dispute ends up in court. Thousands of people lodge grievances relating to their jobs directly with their employers, and that's often where they remain. But if you think you have been unfairly dismissed, or suffered unfair discrimination on the grounds of sex, race of age, the case may end up at an employment tribunal. Dramatic cases - complete with lurid accusations and sometimes huge payouts - are regularly reported on by the media. Evan Davis asks his expert gu...
Jun 30, 2022•28 min•Transcript available on Metacast As petrol and diesel prices hit record highs, Evan Davis looks at the economics of running a petrol station. There's an allegation motorists are being ripped off at the pumps. However, the actual amount of profit some forecourts make from selling fuel may come as a surprise. Guests: Kirsty Waddingham, RKW Plumbing David Charman, Parkfoot Garages James Lowman, Association of Convenience Stores David Fyfe, Argus Media Producer: Nick Holland Sound: Neil Churchill and Rod Farquhar Production Coordin...
Jun 23, 2022•29 min•Transcript available on Metacast Can we trust the wisdom of the crowd on online review platforms? Evan Davis and guests discuss how businesses can harness this knowledge to their advantage and how they can deal with bad reviews. And how do the platforms that consumers look to for assurance ensure that we're reading the truth? Plus stories of chip shops, splashing in puddles and the mysterious "review farms"... Guests: Anoop Joshi, VP Legal and Platform Integrity, Trustpilot Melissa Norton, Commercial Director, Muddy Puddles Pro...
Jun 16, 2022•28 min•Transcript available on Metacast The 'crust' of living: Evan Davis looks at the spiralling costs of baking a loaf of bread. On top of rising energy bills the industry is having to keep up with huge increases in the price of wheat. In this episode a farmer, a miller and a baker explain how they're trying to make ends meet. Guests: Sarah Bell, Wheat Farmer and Grain Consultant. Julius Deane, Wheat Director at Carrs Flour Mills Ltd Mike Roberts, Deputy Chairman of Roberts Bakery Producer: Nick Holland Sound: Rod Farquhar Productio...
Jun 09, 2022•28 min•Transcript available on Metacast How will soaring energy costs affect UK corporations? Prices are spiking, not least because of the war in Ukraine. Energy is essential for everything from heating offices to transportation to manufacturing, so what happens when it just becomes too expensive? Evan Davis and guests discuss the current energy crisis and ask how long is it likely to last and what we can do to reduce the vulnerability of our businesses. GUESTS Michael Lewis, Eon Energy Natalie Quail, Founder Smiletime Tina McKenzie, ...
Mar 24, 2022•29 min•Transcript available on Metacast Evan Davis and guests examine the prospects for business in this government priority for increasing economic activity beyond the Southeast of England. How important is political devolution? Or are practical changes, like transport links and skills education more significant? Guests: Andrew Carter, chief executive, Centre for Cities Akash Paun, senior fellow at the Institute for Government Steve Cole, maritime business improvement director for BAE Systems Lucy Winskell, chair of the North-East En...
Mar 17, 2022•29 min•Transcript available on Metacast How will shifts in China's economic policies affect global commerce? The nation is the world's second-biggest economy and it's been the centre of globalised manufacturing for over three decades. But after a global pandemic, an energy crisis and now war in Ukraine, is this going to change? Already, President Xi Jinping has plans to move away from the reliance on global trade towards expanding domestic consumption, alongside targets for encouraging innovation in technology and artificial intellige...
Mar 10, 2022•29 min•Transcript available on Metacast What will the consequences of the invasion of Ukraine be for the world's economy - and for us? From the effects on the energy markets to the tough sanctions regime, we can already see ripple effects across Europe and the rest of the globe, at a time when the world's economy is still in a febrile post-Covid state. Evan Davis and guests discuss the likely and immediate picture for business, growth and incomes. Guests: Duncan Weldon, economist and author of the Value Added newsletter on Substack. A...
Mar 03, 2022•29 min•Transcript available on Metacast What's behind the explosion in popularity of Klarna and its competitors? Most of us have found ourselves wanting something that we can’t quite afford. If you’re low on funds and waiting for money to come in, there are a multitude of borrowing options, from overdrafts and loans to credit cards. A new option that is expanding fast is the Buy Now Pay Later model, where customers have the option to pay back money for their purchases and there’s no interest charges - provided the debts are cleared on...
Feb 24, 2022•29 min•Transcript available on Metacast Like alcohol, but don't want to drink? For the "sober-curious" consumer there's a range of low-alcohol alternatives on the market from gins and spirits to beers and craft lagers. But are they as good as the real thing? What is the social purpose of these substitute drinks? And why do they tend to have similar prices to their alcoholic rivals - even though they are taxed at a far lower rate? Evan Davis and guests explore the expansion of the low-alcohol market, the rising demand for luxury alcoho...
Feb 17, 2022•28 min•Transcript available on Metacast Prices are rising - but are we heading into an unprecedented economic period? So far, wages haven't yet followed. How different is what's going on now from the conventional boom and bust cycle? Evan Davis and guests discuss. Guests: Dr Jennifer Smith, Associate Professor of Economics, Warwick University Professor Michael McMahon, Oxford University Sonali Punhani, UK Chief Economist at Credit Suisse Producer: Julie Ball Production Coordinators: Sophie Hill and Siobhan Reed Sound: Rod Farquhar Edi...
Feb 10, 2022•29 min•Transcript available on Metacast Psychotherapist Naomi Shragai talks to Evan Davis about how our emotional baggage can harm our work life.. She advises businesses and employees on how to recognise our deeper personal impulses, which often stem from our childhoods. Her book 'The Man Who Mistook his Job for His Life' catalogues phenomena like narcissism, fear of rejection and imposter syndrome, Naomi tells us how to recognise these powerful forces, and what we can do about them. Producer: Julie Ball Studio Manager: Neil Churchill...
Feb 03, 2022•29 min•Transcript available on Metacast Evan Davis and guests discuss how best to resolve disputes between colleagues - both making the best of it and avoiding the worst. Despite our best efforts, conflict never disappears – it’s always there, when humans gather. In the office, it can be start with something as trivial as a coffee cup left on a colleague's desk. And from there, it can spiral into a situation where people are unwilling to work with each other, or even suffer mental ill health as result. Three experts give advice on how...
Nov 18, 2021•28 min•Transcript available on Metacast How can companies create a level playing field for applicants and employees from lower socio-economic backgrounds? Evan Davis and guests discuss the sometimes invisible barriers and assumptions which exclude some from getting jobs or getting promoted. Many believe that the job interview format tends to favour the social skills of those from the middle and upper middle classes. Diversity schemes help - but there are questions about whether they go far enough. Is this the final taboo when it comes...
Nov 11, 2021•28 min•Transcript available on Metacast The National Lottery contract is up for grabs. While the results aren't scheduled to be announced until early 2022, the bids are in and being considered - and across the industry it seems that this is the closest competition yet with four major players in the running. How do lotteries, large and small, operate? And what obligations does the industry have towards customers who might be vulnerable? Evan Davis speaks to Camelot, who have been running The National Lottery since its inception 27 year...
Nov 04, 2021•29 min•Transcript available on Metacast Evan Davis looks at the expanding world of ultrafast home delivery. App-based firms like Getir promise to get a grocery order to your home in just 10 minutes. During the pandemic demand for such services skyrocketed. As new companies enter the market, is Q-commerce economically sustainable - or will there be a brutal shake-out? Evan speaks to players in this rapidly growing sector - and to a critic of it. GUESTS Turancan Salur, general manager, Getir UK Christa Bloom-Burrows, co-founder, Biff's ...
Oct 28, 2021•29 min•Transcript available on Metacast 
