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The Portal - your gateway into all things IT Service Management podcast - Listen or read transcript on Metacast

The Portal - your gateway into all things IT Service Management

Consulting-Portal Inc.•www.cportalinc.com

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Tech News

The Portal is Consulting-Portal's monthly newsmagazine focusing on the IT Service Management industry.

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Episodes

The Portal - Moving Beyond RACI in ITIL V3

While effective, ITIL v3 doesn't explain how to use RACI very well. D'Arcy McCallum Director of Education at Consulting-Portal strives to clarify in part one of this two-part series.

Sep 25, 2009•14 min•Transcript available on Metacast

The Portal - ITIL V3 Awareness Tutorial

In this brief tutorial D'Arcy McCallum, Director of Education at Consulting-Portal will explain why ITIL V3 was introduced and how it can help your organization optimize IT.

Sep 25, 2009•22 min•Transcript available on Metacast

The Portal - The Commercialization of ITIL

In this Episode: - Introduction by Sarah - Sarah interviews David about the commercialization of ITIL - Sarah wraps it up with a brief summary and a list of upcoming events

Jul 08, 2009•13 min•Transcript available on Metacast

The Portal - Maximizing Your Investment in IT Service Management

In this Episode: - Introduction by Sarah - David speaks on the value of ITSM - Ed provides an overview of Event Management - John speaks on the importance of Metrics and KPIs - Sarah wraps it up with a brief summary and a list of upcoming events

Jul 08, 2009•21 min•Transcript available on Metacast

The Portal - The Initial Episode of the Portal

In this episode... - An introduction to this series of podcasts - A look at IT Service Management projects during tough economic times - New trends in ITSM tools, Software As A Service (SAAS) - Upcoming events at CP

Jul 08, 2009•16 min•Transcript available on Metacast