Approximately 100,000 public safety communicators go to work each day. They answer millions of 9-1-1 calls, dispatch first responders, handle administrative calls, and document information in the background, often going unnoticed and underappreciated. This podcast explores the work of these frontline heroes and offers insights into the industry. Part training, part venting, and always from the heart, episodes will dive into topics of interest to those working in the industry, review research on various related topics, and present observations of the host, guests, and listeners.