Joe Russell, Vice President of Network Management and Contracting at Strategic Healthcare shares his invaluable perspective on how community-based providers can thrive despite the dominance of managed care plans and the ever-present issues of fraud, waste, and abuse. Our conversation uncovers the influence of pivotal regulatory shifts, such as the Affordable Care Act and CMS initiatives, on managed care. We navigate the delicate balance between cost containment and quality care, addressing criti...
Oct 23, 2024•26 min•Transcript available on Metacast Unlock the strategies that can transform your approach to healthcare communication! Join Jennifer Kennedy, CHAP's lead for compliance and quality, and Pat Driscoll, a professor in healthcare administration and chair of CHAP's board, as they reveal how to effectively communicate value and quality in today's fiercely competitive healthcare landscape. This episode is packed with actionable insights on overcoming the challenges faced by post-acute care providers, ensuring continuity o...
Sep 25, 2024•21 min•Transcript available on Metacast How have federal regulatory changes reshaped the role of hospice medical directors from mere formalities to key players in patient care and organizational leadership? Join Jennifer Kennedy and our esteemed guest, Dr. Daniel Maison, as we unpack the historical "three S's" and explore the significant transformations driven by CMS regulations. You'll gain valuable insights into the evolving responsibilities of hospice medical directors, highlighting their integral contributions ...
Aug 21, 2024•28 min•Transcript available on Metacast Join us as we dissect the top 10 hospice deficiencies for 2023 with Keri Culhane, CHAP's Clinical Nurse Educator. Expect to learn about the intricacies of individualized care plans, the critical nature of accurate medication profiles, and the emerging challenges of standard precautions and timely bereavement assessments. We don’t just highlight problems; we also provide actionable strategies to enhance compliance and elevate patient care quality every single day. We also discuss the pivotal...
Jul 03, 2024•27 min•Transcript available on Metacast Join us for an insightful episode as we dissect the top 10 home health deficiencies for 2023 with CHAP's esteemed Clinical Nurse Educator, Keri Culhane. With decades of expertise in post-acute healthcare, Keri sheds light on persistent issues and emerging trends in care planning, emphasizing the critical elements of the plan of care and the necessity for individualized care plans. Understand why "cookie cutter" approaches often driven by electronic medical records (EMRs) are falli...
Jul 03, 2024•27 min•Transcript available on Metacast Ever wondered why patients miss their medication schedules despite clear instructions? Our enlightening conversation with Dr. Kate Jones reveals the critical shift from simply labeling patients as "non-compliant" to understanding the complexities behind "patient adherence." Discover how patient-centered care and shared decision-making can transform healthcare outcomes and why addressing social determinants of health (SDOH) is paramount for effective and realistic care plans. ...
Jun 12, 2024•30 min•Transcript available on Metacast As a nurse, witnessing the pervasive disparities in healthcare access was a profound wake-up call. Our conversation with Marisette Hassan takes us on a journey through the challenges and aspirations of achieving health equity, a mission that has never been more critical than in the shadow of the COVID-19 pandemic. When systems fail to serve everyone equally, the consequences are dire, and our discussion underlines the urgency of this issue. With Marisette's insights on the CMS health equity...
May 23, 2024•28 min•Ep 2•Transcript available on Metacast Take a first look at the Fiscal Year 2025 Hospice Wage Index Rule with the unparalleled insights of industry authorities Katie Wehri (NAHC) and Patrick Harrison (NHPCO). Our conversation slices through the complexity to deliver a focused commentary on what this proposed rule signifies for hospice care providers, highlighting the rule's unexpected early release and the notable absence of anticipated program integrity proposals. We delve into the ramifications of the missing measures and the ...
Apr 09, 2024•25 min•Transcript available on Metacast Ever wondered how some managers consistently lead their teams to achieve unprecedented success? Keith Rosen , CEO of Profit Builders, joins us to share the secret: mastering the language of coaching. You'll learn how coaching transcends traditional problem-solving, fostering new possibilities and cultivating accountability within your team. Whether you're leading a sales team or running clinical operations, this session gives you tools to aid your employees in developing critical think...
Dec 06, 2023•41 min•Transcript available on Metacast Crack the code of Mergers and Acquisitions in the healthcare-at-home industry with our guest, Kristopher Novak, Managing Director at The Braff Group . In this dynamic episode, we dive into the current landscape of healthcare M&A, exploring the latest trends and challenges shaping this sector. Kristopher leads us through the crucial timing aspects of M&A - how to perfectly align your business growth, market dynamics, and personal objectives for optimal results. He shares invaluable insigh...
Nov 22, 2023•29 min•Transcript available on Metacast Get ready to be enlightened with our insightful conversation with Natalie McNeal, the driving force behind Hospice at WellStar Health System . Natalie is here to share how medium-sized home-based care providers can prove their quality beyond Medicare Care Compare scores. She shares the secret sauce to her organization's successful outreach - building relationships within the community, spreading impactful patient stories, and leveraging an innovative advisory committee that brings fresh com...
Oct 18, 2023•24 min•Transcript available on Metacast What if there was a way to drastically shift the field of dementia care towards more efficient care coordination and equitable health access? This episode features a conversation with Rory Farrand, Vice President for Palliative and Advanced Care at NHPCO, who unpacks the recently released Dementia GUIDE Model by CMS. Listen in as Rory explains the potential this model holds for not just caregivers but also for healthcare-at-home providers. In an engaging and enlightening discussion, Rory highlig...
Oct 03, 2023•26 min•Transcript available on Metacast Join us for an enlightening conversation with Dr. Daniel R. George and Dr. Peter J. Whitehouse, authors of the groundbreaking book "American Dementia: Brain Health in an Unhealthy Society" . We’ll delve into the surprising revelation that dementia rates in the US are declining, thanks to a series of public health interventions. From vascular health to access to higher education, we’ll journey through the spectrum of factors that contribute to brain health. Be prepared to rethink your p...
Sep 13, 2023•36 min•Transcript available on Metacast What if patient care stepped away from mere box-checking and became truly patient-focused? This episode is an eye-opener as we welcome Donnette Threats from Homecare Homebase , whose 30 years of hospice experience bring a profound understanding of software's role in building comprehensive care plans. With Donnette, we shift the focus back to what truly matters - the patient and their family, and how clinicians can utilize software to ask the right questions, thereby making care more persona...
Aug 02, 2023•25 min•Ep 11•Transcript available on Metacast Ready to unlock the secrets behind data trends in home health and hospice? This insightful episode, featuring Kara Justis from Trella Health, guarantees to reshape your understanding of data's evolving role in healthcare. We explore an intriguing paradox as we discuss the 5.2% decline in home health admissions juxtaposed with a rise in Medicare Advantage enrollments. This episode is more than just a casual discussion; it explores how data steers quality and growth in the healthcare sector. ...
Jul 05, 2023•24 min•Ep 10•Transcript available on Metacast In this episode, Jennifer Kennedy from CHAP talks with Jennifer Hale, VP of Clinical Standards and Quality at Compassus, about the application of Age-Friendly Care in hospice. They explore the key factors that define the quality of life for patients and what holds significance for them. Visit our website Connect with us - LinkedIn , Twitter , YouTube , Facebook Make Lives Better...
Jun 06, 2023•25 min•Transcript available on Metacast In this episode, Denise Stanford and Bobbie Warner from CHAP talk with Shelley Cartwright, CEO at Apex Health Services, and Irina Gorovaya from Amity Healthcare Group about differentiating your organization with CHAP Disease Program Certification. Learn about the process, value, quality outcomes, and standards of Disease Program Certification. Visit our website Connect with us - LinkedIn , Twitter , YouTube , Facebook Make Lives Better...
May 16, 2023•34 min•Ep 8•Transcript available on Metacast Join us for a thought-provoking episode of the CHAPcast, where our host Jennifer Kennedy sits down with Katie Wehri of the National Association for Home Care & Hospice (NAHC) and Judi Lund Person of the National Hospice and Palliative Care Organization (NHPCO). Together, they dive deep into the topic of the Public Health Emergency (PHE) coming to an end and discuss the implications for providers of care in the home. Visit our website Connect with us - LinkedIn , Twitter , YouTube , Facebook ...
May 08, 2023•27 min•Transcript available on Metacast In this episode, Jennifer Kennedy and Melinda Gaboury, Co-Owner & Chief Executive Officer of Healthcare Provider Solutions, Inc. discuss "good" leadership and the value of a solid gap analysis. Visit our website Connect with us - LinkedIn , Twitter , YouTube , Facebook Make Lives Better...
May 03, 2023•23 min•Transcript available on Metacast Jennifer Kennedy talks with Deborah Hoyt from Axxess about how you can get involved in advocacy, the most critical areas to boost provider advocacy, and why it’s more important than ever. Join Axxess, April 17-19 in Dallas for the Axxess Growth, Innovation, and Leadership Experience — AGILE. This will be more than a user conference. We’re assembling influential thought leaders like Dallas Mavericks CEO Cynt Marshall, Principal at Simovative Solutions Dr. Dan Weberg, and our very own Founder and ...
Apr 04, 2023•29 min•Ep 5•Transcript available on Metacast In this episode, Bobbie Warner and Jennifer Kennedy walk through the top 10 deficiencies found during Hospice surveys in 2022. Visit our website Connect with us - LinkedIn , Twitter , YouTube , Facebook Make Lives Better...
Mar 01, 2023•29 min•Transcript available on Metacast In this episode, Bobbie Warner and Jennifer Kennedy walk through the top 10 deficiencies found during Home Health surveys in 2022. Visit our website Connect with us - LinkedIn , Twitter , YouTube , Facebook Make Lives Better...
Mar 01, 2023•24 min•Ep 3•Transcript available on Metacast In this Episode, Jennifer Kennedy talks to Katie Wehri as they walk through NAHC's Hospice and Palliative Care Report from December, giving everyone a list of what needs to be on providers' radar in 2023. From VBID, Hospice Cap and MedPAC recommendation, Telehealth recertification through 2024, and Hospice fraud. Visit our website Connect with us - LinkedIn , Twitter , YouTube , Facebook Make Lives Better...
Feb 07, 2023•27 min•Transcript available on Metacast In this episode, we explore the business case, value proposition, how to improve the patient care experience, improve CAHPS scores, the importance of collaborative decision making, and the impact to agencies providing Age-Friendly Care at Home. More than ever before, patients want individualized care, more say in their care, being involved in decision making, and ensuring what matters to them is heard so they have positive experiences. Link to Age-Friendly Care resources Visit our website Connec...
Jan 12, 2023•20 min•Transcript available on Metacast What is CHAP building? How does it benefit healthcare providers and agencies? How does this help the patient? Why asking "What Matters" is the most critical question when speaking to a patient. CHAP is creating an Age-Friendly Care at Home certification process through our partnership with The John A. Hartford Foundation and the Institute for Healthcare Improvement. When healthcare workers implement the 4Ms Framework into care giving, they are providing evidence-based practices to achi...
Jan 12, 2023•24 min•Transcript available on Metacast An introduction to Age-Friendly Care at Home. According to the US Census Bureau, the US population aged 65+ years is expected to nearly double over the next 30 years, from 43.1 million in 2012 to an estimated 83.7 million in 2050. We have an aging population with a growing demand for healthcare and not enough healthcare workers to meet this demand. We'll examine the demand, 4Ms framework, ageism, principles, along with an introduction and benefits of the application into community-based car...
Jan 12, 2023•26 min•Ep 2•Transcript available on Metacast Knee deep in one of the most tumultuous job markets that anyone can remember and healthcare workers quitting at unprecedented numbers, what are providers to do? Jennifer Kennedy sat down with Stephanie Johnston from Transcend Strategy Group to discuss staff recruitment and retention, including the number one solution to burnout that a care-in-the-home provider has to offer clinicians. Visit our website Connect with us - LinkedIn , Twitter , YouTube , Facebook Make Lives Better...
Jan 10, 2023•29 min•Transcript available on Metacast Home Care has tremendous value for the people and families receiving care. In This episode, Jennifer Kennedy and CEO Tim Hanold from Care Advantage shares insights on what quality indicators payors look for in network partners and what metrics matter most in value-based purchasing and risk relationships. Visit our website Connect with us - LinkedIn , Twitter , YouTube , Facebook Make Lives Better...
Dec 06, 2022•23 min•Transcript available on Metacast Running a hospital-at-home program at the agency level may sound out of reach for some. Summer Napier , President & CEO of Healing Hands Healthcare , talks to Jennifer Kennedy about her program and gives insights they learned while building. Visit our website Connect with us - LinkedIn , Twitter , YouTube , Facebook Make Lives Better...
Nov 01, 2022•25 min•Transcript available on Metacast Advance Care Planning is a process, not a one-time event that includes an individual and their loved ones. People’s goals change over time. As we saw with COVID-19, many patients changed their minds regarding ventilators and life support. Stephanie Anderson from Respecting Choices says it’s not just enough to educate about advance care planning but about introducing “shared decision-making.” Learn more about these conversations and what you need to focus on when implementing. Visit our website C...
Oct 05, 2022•25 min•Transcript available on Metacast 
