This week we’re bringing you a very special bonus episode with Isabela Raposeiras, former Brazilian Barista Champion and Founder of the pioneering specialty coffee and coffee education business, Coffee Lab in São Paulo. In this fascinating conversation, Isabela shares her extraordinary journey motivated by living through a family bankruptcy, to owning one of the best coffee shops in the world. She also discusses the importance of loyal relationships with coffee producers, building a brand that m...
Sep 02, 2022•37 min•Transcript available on Metacast Coffee and hospitality is truly a people business and on the podcast this week we’re highlighting the importance of investing time and resources in staff training and their career development. In conversations with Tim Sturk, Founder, Cherry Coffee Training , Ben Helt, Training Director, Specialty Coffee Association , and Diana Getchius, VP of Human Resources, Union Square Hospitality Group , we find out what a winning training programme looks like, how to tailor new starter and company-wide ind...
Aug 19, 2022•31 min•Ep 45•Transcript available on Metacast On the podcast this week we’re walking through the fundamentals of building a coffee brand and how to express that concept across every aspect of the business. We chat with Ibrahim Ibrahim, Managing Director of branding agency Portland Design , who unpacks his framework for ideating and rolling out a successful hospitality concept. We also speak with two standout coffee operators, Talor Browne, Founder, Talormade , and Kyle Glanville, Co-founder, Go Get ‘Em Tiger to understand how they translate...
Aug 05, 2022•39 min•Ep 44•Transcript available on Metacast On the podcast this week we're investigating the design and build-out process for cafés to understand exactly what's required each step of the way when opening a new hospitality venue. We chat with Anna Burles, CEO and Founder of contemporary design agency Run For The Hills , who takes us through the intricate process of designing a new space. We also speak with two leading operators, Valdemar Halbye, Chief Growth Officer, Joe & The Juice , and Mark Soar, Head of Property, Redemption Roaster...
Jul 22, 2022•40 min•Ep 43•Transcript available on Metacast This week on the podcast, we're exploring the global supply chain crisis and how it is impacting coffee shop operators around the world. We chat with Xavier Martinez, Global Supply Chain Officer, Costa Coffee , Jack Brewitt, CEO and founder, 92 Degrees , and Gert-Jan Eling, Operations Manager, Algrano , to find out how coffee businesses are navigating these challenges and the medium and short-term solutions to supply disruptions. Credits music: "Engines Off" by Stealing Signs for The Coffee Musi...
Jul 08, 2022•33 min•Ep 42•Transcript available on Metacast On the podcast today we’re exploring the market for home coffee roasting and its potential to resonate with the sophisticated home coffee consumer. In conversations with Andrew Stordy, founder of IKAWA , Tom Owen, Co-founder, Sweet Maria's , and author and editor Kenneth Davids , we uncover the history of home roasting, find out who the consumers are that roast at home, and address the barriers to growth for this niche segment. Credits music: "Mother Nature" by Ellie Harris for The Coffee Music ...
Jun 24, 2022•34 min•Ep 41•Transcript available on Metacast On the podcast this week we’re examining the market for high end coffee grinders and their essential role in the coffee making process. In conversations with Dale Harris, World Barista Champion and Global New Product & Business Development at Hasbean / Ozone Coffee Roasters , Lena Frick, Head Of Marketing, Hemro Group , and Lauro Fioretti, Chief Engineer, Simonelli Group , we discuss just how important grinders are in achieving coffee quality, how much and where operators should be investing...
Jun 10, 2022•35 min•Ep 40•Transcript available on Metacast On the podcast this week we’re exploring the impact of soaring inflation on the global economy and the rising pressures on hospitality operators. We speak with Will Hawkley, Global Head of Leisure & Hospitality, KPMG , Chris Ammermann, Director of Operations, Caravan , and Jim Ragas, President & CEO, The Second Cup Coffee Company, to understand where inflation is stemming from, how operators can navigate these challenges, and the extent to which rising costs are affecting profitability. ...
May 27, 2022•33 min•Ep 39•Transcript available on Metacast This week on the podcast we’re exploring the growing demand for decaffeinated coffee and its increasing potential in the specialty landscape. In conversations with Laura Burton, Marketing Lead for Coffee, Taylors of Harrogate , Chris Kornman, Director of Education, Royal Coffee , and Emmanuel Dias, VP of Trading for Europe, Swiss Water , we discuss the different processes for removing caffeine, find out how big the decaf market is globally and what the driving trends are for this small but highl...
May 13, 2022•29 min•Ep 38•Transcript available on Metacast On the podcast this week we’re addressing the important topic of diversity and inclusion across the coffee industry. We’ll be exploring why it is important to have a diverse workforce, what it means to be truly inclusive, and the business benefits of building a welcoming environment for both customers and staff. To help us tackle these complex questions and shed light on some different employee and customer experiences, we’ll be talking with Lem Butler, Co-Founder, Black & White Coffee Roast...
Apr 30, 2022•45 min•Ep 37•Transcript available on Metacast On the podcast this week we’re exploring the multi-billion dollar coffee capsule industry, to uncover the opportunities for pods and capsules, and understand why many specialty coffee players have recently entered the space. In conversations with Jason Webber, B2C Commercial Director, Nespresso UK , Maxwell Colonna-Dashwood, Founder, Colonna Coffee and Adrienne Roberts, CEO, Allpress Espresso , we’ll examine the long-term potential of this rapidly growing segment and ask whether coffee capsules ...
Apr 12, 2022•33 min•Ep 36•Transcript available on Metacast On the podcast this week, we're discussing how Covid has impacted the real estate market for coffee and hospitality businesses and why finding the right site can make or break any new café opening. In conversations with Russel Helbling, Managing Director, Katz & Associates , Heather Perry, VP, Klatch Coffee , and Julia Wilkinson, Restaurant Director at Shaftesbury , we'll explore the success factors that make for a great coffee shop location, and find out what’s happening to rents and site a...
Mar 26, 2022•42 min•Ep 35•Transcript available on Metacast Today we’re catching up with Kris Schackman, Co-founder of Berlin’s iconic coffee chain Five Elephant. In this conversation, we learn about Kris’ early journey from the film industry into coffee, the evolution of the German specialty scene over the last decade, and the key decisions that have shaped the creation of one of the most respected roastery cafes in Europe. Credits music: "Rain Pour Down" by IOVA for The Coffee Music Project Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us w...
Mar 12, 2022•50 min•Transcript available on Metacast On the podcast this week, we’re hitting the streets of the UK to discover what’s happening across the nation’s fast-growing specialty coffee market. From London to Birmingham, Edinburgh and beyond, the specialty segment has seen remarkable growth in the 20 years since coffee consumption exploded across the UK high streets. To find out what’s next for this exciting market and the challenges and opportunities for independent multi-site operators in different regions, we speak with Roland Horne, Fo...
Feb 25, 2022•29 min•Ep 34•Transcript available on Metacast On the podcast today we’re entering the world of biophilia – a powerful human-centric design philosophy that’s making inroads to the mainstream and revolutionising hospitality spaces worldwide. To help us get to grips with the basics of biophilia and understand the health promoting benefits of reconnecting with nature, we’re speaking with Oliver Heath , one of the world’s leading thinkers in biophilic design. We’ll also hear from Shiyun Qian, Founder of Nota Architects in China, and Tim Schroede...
Feb 11, 2022•31 min•Ep 33•Transcript available on Metacast On today’s podcast we’re heading to the city that never sleeps to explore the past, present and future of New York’s influential specialty coffee scene. We’ll be speaking with coffee writer Ever Meister to find out how New York became a global centre for coffee culture and why the city's love affair with caffeine endures to this day We’ll also hear from the founders of two iconic NYC specialty coffee chains, Chi Sum Ngai and Kaleena Teoh of Coffee Project New York , and Caroline Bell of Café Gru...
Jan 28, 2022•29 min•Ep 32•Transcript available on Metacast On the podcast this week, we’re diving into the world of water for coffee and unpacking its impact on café operations. What kind of water makes for an excellent espresso and for well-running machines? How should coffee operators embed water management systems into their day-to-day operations? To help answer these questions and understand the science of water a little deeper we’re speaking with Samantha Scoles, Head of Beverage at BRITA Professional UK, Dr. Marco Wellinger, research associate at ...
Jan 15, 2022•27 min•Ep 31•Transcript available on Metacast To kick off 2022 we bring you a very special bonus episode with Klaus Thomsen, co-founder of the legendary Coffee Collective – a boutique specialty coffee chain, roastery, and bakery based in Copenhagen, Denmark. In this episode, we discuss Klaus’ early career and inspiration, the vision and culture behind Coffee Collective, and his key learnings to creating a successful and sustainable coffee business. Subscribe to 5THWAVE on Instagram @5thWaveCoffee and tell us what topics you'd like to hear...
Jan 07, 2022•34 min•Transcript available on Metacast On the podcast today we’re shifting our focus outside of coffee to steep ourselves in the world of tea. The tea industry is enormous, with a long and rich history. In fact, tea is the most consumed hot beverage globally. Yet in many coffee shops around the world, the consumer experience for tea falls short. What does an outstanding tea offer look like? What are the financial rewards for getting tea right? How can coffee operators create an enticing tea value proposition? To help us answer these ...
Dec 17, 2021•25 min•Ep 30•Transcript available on Metacast On the podcast this week, we’re continuing our exploration of hiring strategies in the wake of the current hospitality staffing crisis. In part one , we covered how small independent operators are navigating this issue and today we’re turning our attention to larger scaled hospitality chains. In conversations with Danielle Caserta, Chief People Officer at Bluestone Lane , and Thomas Nørøxe, CEO, Joe & The Juice , we discuss the importance of building team culture and hear how these establish...
Dec 03, 2021•25 min•Ep 29•Transcript available on Metacast The hospitality industry is experiencing one of the biggest staffing shortages in living memory. We covered the scale of the issue in a July 2021 episode and today, we’re returning to the topic to explore the solutions independent operators are trialling to attract and retain staff in the current climate. In this episode, we speak to small business owners from the UK and Europe and a tech-based recruitment start-up to hear how they are tackling this issue. Peter Dore-Smith, Founder of London’s i...
Nov 19, 2021•36 min•Ep 28•Transcript available on Metacast Fresh from Le Paris Café Festival last week, today we’re putting the spotlight on the French capital and diving into the past, present and future of the rapidly changing specialty coffee scene across France. In conversations with influential coffee operators, major roasters and suppliers, we explore the shift in consumer demand for high-quality coffee and the impact Covid-19 has had on French drinking habits and Parisian coffee culture. Michael McCauley, Coffee Quality & Training Director, C...
Nov 05, 2021•30 min•Ep 27•Transcript available on Metacast In the third episode of our mini-series on environmental sustainability across the coffee industry, we’re shifting the focus to carbon reduction in coffee roasteries. In conversations with a leading academic, an electric roaster manufacturer, and coffee roasters, large and small, we unpack where carbon is generated once green coffee leaves the farm and how coffee roasters can make their operations as sustainable as possible. Mark Maslin, Professor of Earth Systems Science at University College L...
Oct 21, 2021•31 min•Ep 26•Transcript available on Metacast Today on the podcast we’re speaking with leading investors and experienced entrepreneurs to lift the lid on the world of mergers, acquisitions, and investment in the coffee space. What does a great hospitality business look like from the perspective of an investor? In what circumstances should you merge your business with another? What type of investor should you be looking for and who should you avoid? To help us answer these big questions, we speak with Henry McGovern, co-founder of McWin Inve...
Oct 08, 2021•33 min•Ep 25•Transcript available on Metacast In the second part of our mini-series exploring eco-sustainability across the coffee industry, we turn the spotlight on carbon generation in the coffee shop. In conversations with a café consultant and leading operators from Los Angeles, London and Singapore, we uncover exactly where and when carbon is being generated in coffee shops, what contributes the highest emissions in the store, and ask what owners can do to reduce their carbon footprint. Tim Ridley, Founder, United Baristas , provides a...
Sep 23, 2021•26 min•Ep 24•Transcript available on Metacast Today we’re bringing you a very special episode in anticipation of the 10th anniversary of the La Marzocco True Artisan Café at the London Coffee Festival taking place later this month. Industry legend Paul Kelly, General Manager of La Marzocco UK & Ireland , joins Jeffrey Young in the studio to explore the specialty coffee trends that have changed the face of coffee culture over the last decade, the turbulence of the Covid-era, and the bright future that lies ahead for our industry. Credits...
Sep 14, 2021•23 min•Transcript available on Metacast Kicking off a new series on the podcast exploring ecological sustainability across the coffee supply chain, we’re examining the environmental impact of coffee farming at origin. Finding solutions to the complicated problems caused by the climate crisis is vital to the future viability of coffee, and the planet. Throughout series, we’ll uncover how the coffee industry is responding to these challenges, showcase best practices and offer a glimpse into the future. In this episode, we speak with cof...
Sep 09, 2021•32 min•Ep 23•Transcript available on Metacast Today we’re exploring the importance of the general manager in café operations and unpacking how this pivotal role can mean the difference between hospitality businesses operating at a loss or at a profit. In conversations with experienced operators and a leading management academic, we ask what general managers need from owner operators to thrive and deliver financial success and how to engage and retain these star employees. Christopher Muller PhD, author of the ground-breaking book: “ The Lea...
Aug 27, 2021•31 min•Ep 22•Transcript available on Metacast On the podcast this week, we’re embracing the spirit of summer and diving into the world of wine to explore its parallels with coffee. The wine industry is often considered ahead of the curve compared to coffee, but is that always the case? In conversations with leading wine and coffee experts, we explore the history and influence of these two worlds to offer a deeper understanding of the wine market and how to maximise its potential in coffee businesses. Morten Scholer , coffee and wine author ...
Aug 12, 2021•32 min•Ep 21•Transcript available on Metacast On the podcast today we examine the staffing crisis affecting hospitality businesses globally and the impact Covid-19 and Brexit has had on the hiring landscape. In conversations with trade representatives and leading operators from London and New York, we explore the long-term challenges of developing meaningful careers within the hospitality space and solutions for attracting and retaining the brightest talent. Tony Sophoclides, Strategic Affairs Director for the trade association UKHospitalit...
Jul 29, 2021•35 min•Ep 20•Transcript available on Metacast 
