In this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Edwin Frizzell, GM of the Fairmont Royal York and regional vice-president, Central Canada, AccorHotels, and chair of the Greater Toronto Hotel Association. Find out how this successful and award-winning hotelier has dealt with the varied challenges of operating one of Canada’s largest iconic hotel properties through the lingering pandemic.
In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with a trio of Toronto hoteliers (Konrad Gstrein, Four Seasons; Nancy Munzar Kelly of the Shangri La Toronto and Tim Terceira of the St. Regis) to discuss how their luxury properties have been forced to re-invent themselves in light of the ongoing pandemic.
In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Ryan Killen, GM of the Annex Hotel in Toronto about how his micro hotel has adapted to the challenges of COVID-19 and how the pandemic continues to fuel changes in all aspects of the hotel operation.
In this edition of Checking In, Rosanna Caira, Editor & Publisher of Kostuch Media Ltd. and Bruce McAdams, Associate Professor, of Hospitality, Food & Tourism Management at the University of Guelph, moderate a panel of this year's Top-30-under-30 winners as Kostuch Media celebrates achievement and excellence in the industry's young professionals. The Top 30 recognition program was established in 2006 by the Ontario Hostelry Institute, under the guidance of J. Charles Grieco, to recognize young p...
In this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Eve Pare, president and CEO of the Montreal Hotel Association to discuss how the province’s hotel industry has been impacted by the lingering COVID-19 pandemic, what the association is doing to help its members through the crisis, and what the next three months might look like as we deal with a second wave of COVID-19.
While the foodservice and hospitality industry is home to a diverse workforce, barriers to equality continue to exist in restaurants and hotels alike. On August 11, 2020 KML in partnership with Easton’s Group of Hotels, assembled a group of industry leaders to discuss what the industry needs to do in order to dismantle those barriers to ensure discrimination is eradicated, true equality is achieved and that everyone is treated with the respect they deserve. Last week, five months after that webi...
In this Hotelier webcast, a panel of hotel leaders discusses what hotels are doing (new safety measures, protocols and procedures) to ensure they can continue to operate safely during the pandemic. Find out how safety protocols are impacting all aspects of Operations – from the check-in process to the cleanliness and hygiene of rooms as well as heightened safety measures in the housekeeping department, restaurants and other areas.
In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine and Amy Bostock, managing editor, speak with this year’s Hospitality Heroes as part of a webcast Roundtable, highlighting the community initiatives introduced by 11 hospitality leaders during this year’s COVID-19 pandemic.
In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Zita Cobb, innkeeper at the Fogo Island in Newfoundland, about how she built a successful inn based on social entrepreneurship and how the COVID-19 pandemic is impacting the business.
In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with David McMillan, president of Axis Hospitality International and a veteran of the hotel industry, to find out his perspective on how COVID-19 will impact the future of hotels and resorts and how the industry will be forced to change.
In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Terry Mundell, president and CEO of the Greater Toronto Hotel Association about the lingering effects of COVID-19 on his members and the association's lobbying efforts to support hoteliers during this turbulent period.
Over the past several months, as COVID-19 has turned the world upside down, the hotel industry has struggled to deal with a litany of challenges fuelled by a global lock-down and travel restrictions. Now, as hotels start to slowly re-open around the world, there is a better understanding of what guests can expect from the hotel experience. In this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Gary Collinge, GM of Vancouver's Pan Pacific...
As the hotel industry across Canada starts to re-open, how are hotel companies across different segments preparing to welcome guests and what will the new normal look like? Hotelier magazine brings together seven top leaders to discuss what the next stage will look like and what we can expect as we move into the summer season.
In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with company executives from Avendra, one of Canada’s leading procurement chains that supplies Canada’s hotel industry with food, equipment and services to discuss how COVID-19 has impacted the supply chain dynamic and how the supply chain might look post the pandemic.
In this edition of Hotelier’s Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine interviews Don Cleary, president of Marriott Hotels Canada; Heather McCrory, president and CEO of Accor North/Central America and Christiane Germain, co-president of Group Germain to find out how Canada’s hotel industry will change as a result of the lingering COVID-19 pandemic. What will hotels need to do differently amidst growing concern about health and safety and how will businesses b...
In this special instalment of the Checking In podcast focused on COVID-19 and its impact on the hospitality industry, editor and publisher Rosanna Caira speaks with four leading tourism industry experts to understand how the pandemic has impacted Canada's tourism industry and how it promises to change the landscape.
In this episode of Checking In, editor/publisher Rosanna Caira speaks with several leading experts in the foodservice and hospitality industry to assess how COVID-19 is impacting restaurants and hotels across Canada, while examining the efforts being taken to help the industry survive during this unprecedented time.
In this episode, Susie Grynol, president of the Hotel Association of Canada, examines a few of the strategies the association has developed to deal with some of the key challenges of the day. From topics such as short-term rentals, to labour shortages and OTAs, the association has worked diligently to advocate and launch initiatives that help the hotel industry regain its competitive edge.
In this episode Rosanna Caira talks with Reetu Gupta, CEO of the Easton Group of Hotels. As someone who was raised in the hotel industry Gupta has learned first hand about strategies for success from her entrepreneurial father Steve Gupta. Those lessons have helped form who she is both as a person and a leader and today she’s setting new directions for the company and approaches for the business.
While labour shortages continue to permeate the hospitality industry, in this episode Hazelton Hotel Managing Director Hani Roustom shares his insights into what makes the hospitality industry a happy place to work, touching on the industry’s ability to offer up unique opportunities to learn, grow and have fun while earning a living.
Heather McCrory, president and CEO of Accor North and Central America, talks about her trajectory in the hotel industry, starting in the housekeeping department and now sitting in the C-suite. Find out how her perspective as a woman has shaped her career, what she sees as some of her challenges and how she plans to use her position to shape positive change.
