757: In this episode, we dive into the concept of the "brilliant basics" with Eben Hewitt, CIO of Hyatt Hotels. Eben shares how he achieves reliability, scalability, speed, and transparency in IT at the company while also improving customer experience. We explore Eben's experience in replacing Hyatt's central reservation system, developing better communication throughout the organizaton, and rebuilding the company after the pandemic shook the hospitality industry.
Apr 10, 2023•34 min•Transcript available on Metacast 757: In this episode, we dive into the concept of the "brilliant basics" with Eben Hewitt, CIO of Hyatt Hotels. Eben shares how he achieves reliability, scalability, speed, and transparency in IT at the company while also improving customer experience. We explore Eben's experience in replacing Hyatt's central reservation system, developing better communication throughout the organizaton, and rebuilding the company after the pandemic shook the hospitality industry.
Apr 10, 2023•34 min•Transcript available on Metacast 756: Rob Lux, COO of Cenlar, and Mark Wassersug, former CIO at Intercontinental Exchange Inc., join our host Peter on a panel at our February Metis Strategy Digital Symposium on the topic of the technology leader’s expanding operational purview. Rob shares his experience across the CIO, COO, and co-CEO roles he has held at Cenlar, the skills he found were necessary to succeed in those roles and the advantage of developing a relationship with the board of directors. Mark discusses his transition ...
Apr 06, 2023•25 min•Transcript available on Metacast 756: Rob Lux, COO of Cenlar, and Mark Wassersug, former CIO at Intercontinental Exchange Inc., join our host Peter on a panel at our February Metis Strategy Digital Symposium on the topic of the technology leader’s expanding operational purview. Rob shares his experience across the CIO, COO, and co-CEO roles he has held at Cenlar, the skills he found were necessary to succeed in those roles and the advantage of developing a relationship with the board of directors. Mark discusses his transition ...
Apr 06, 2023•25 min•Transcript available on Metacast 755: In this episode, we sit down with Josh McLean, Chief Information Officer of World Fuel Services, to discuss the remarkable cultural and digital transformation he has led at World Fuel Services to modernize the legacy systems at the Fortune 100 energy company. Josh explains the elements of culture that he focuses on and the process of operationalizing culture in order to transform an organization and facilitate high-performing teams. Josh also reflects on his career, the keys to his success,...
Apr 03, 2023•27 min•Transcript available on Metacast 755: In this episode, we sit down with Josh McLean, Chief Information Officer of World Fuel Services, to discuss the remarkable cultural and digital transformation he has led at World Fuel Services to modernize the legacy systems at the Fortune 100 energy company. Josh explains the elements of culture that he focuses on and the process of operationalizing culture in order to transform an organization and facilitate high-performing teams. Josh also reflects on his career, the keys to his success,...
Apr 03, 2023•27 min•Transcript available on Metacast 754: Our broadcast today comes from our February Metis Strategy Digital Symposium on the topic of talent’s role in making transformations stick featuring Sastry Durvasula, Chief Information & Client Services Officer of TIAA, and Ramon Richards, CIO of Fannie Mae. Sastry shares how talent plays a key role in TIAA’s six strategic pillars and how he is upskilling his team for operating within this new virtual normal. Ramon discusses how he energizes talent in order to accelerate transformation and ...
Mar 30, 2023•25 min•Transcript available on Metacast 754: Our broadcast today comes from our February Metis Strategy Digital Symposium on the topic of talent’s role in making transformations stick featuring Sastry Durvasula, Chief Information & Client Services Officer of TIAA, and Ramon Richards, CIO of Fannie Mae. Sastry shares how talent plays a key role in TIAA’s six strategic pillars and how he is upskilling his team for operating within this new virtual normal. Ramon discusses how he energizes talent in order to accelerate transformation and ...
Mar 30, 2023•25 min•Transcript available on Metacast 753: In this episode, Sal Companieh, the Chief Digital & Information Officer of Cushman & Wakefield, sits down with Peter to discuss the remarkable transformation she has driven at the company to bring world-class technology to world-class real estate. She speaks about her approach to end-to-end technology, the implementation of a chief data officer role to curate better insights, and the creation of a business information officer role to align her team with the broader business. She also emphas...
Mar 27, 2023•43 min•Transcript available on Metacast 753: In this episode, Sal Companieh, the Chief Digital & Information Officer of Cushman & Wakefield, sits down with Peter to discuss the remarkable transformation she has driven at the company to bring world-class technology to world-class real estate. She speaks about her approach to end-to-end technology, the implementation of a chief data officer role to curate better insights, and the creation of a business information officer role to align her team with the broader business. She also emphas...
Mar 27, 2023•43 min•Transcript available on Metacast 752: Our broadcast today comes from our February Metis Strategy Digital Symposium on the topic of establishing a data strategy in complex organizations featuring Krzysztof Soltan, CIO of Vulcan Materials Company, and Anupam Khare, CIO of Oshkosh Corporation. Anupam shares his thoughts on creating a data strategy at Oshkosh and forming an organizational structure that fosters a data-rich decision-making culture at the company. Krzysztof talks about how he helps communicates data across the organi...
Mar 23, 2023•26 min•Transcript available on Metacast 752: Our broadcast today comes from our February Metis Strategy Digital Symposium on the topic of establishing a data strategy in complex organizations featuring Krzysztof Soltan, CIO of Vulcan Materials Company, and Anupam Khare, CIO of Oshkosh Corporation. Anupam shares his thoughts on creating a data strategy at Oshkosh and forming an organizational structure that fosters a data-rich decision-making culture at the company. Krzysztof talks about how he helps communicates data across the organi...
Mar 23, 2023•26 min•Transcript available on Metacast 751: Rajan Kumar, Chief Information Officer of Intuit, speaks about his experience driving one of the most extensive cloud adoption journeys in corporate America and managing a product-oriented operating model at Intuit. We discuss the company's 'Big Bets' and how technology is being used to bring them to life, specifically the company’s AI virtual expert platform. Rajan covers how he interacts with different customer journeys, how he builds an ecosystem to leverage artificial intelligence tools...
Mar 20, 2023•24 min•Transcript available on Metacast 751: Rajan Kumar, Chief Information Officer of Intuit, speaks about his experience driving one of the most extensive cloud adoption journeys in corporate America and managing a product-oriented operating model at Intuit. We discuss the company's 'Big Bets' and how technology is being used to bring them to life, specifically the company’s AI virtual expert platform. Rajan covers how he interacts with different customer journeys, how he builds an ecosystem to leverage artificial intelligence tools...
Mar 20, 2023•24 min•Transcript available on Metacast 750: On this episode, we celebrate 750 episodes of Technovation with a discussion featuring Arthur Hu, Lenovo's Global Chief Information Officer, and Chief Technology and Delivery officer of its Services and Solutions Group (SSG). We discuss the development of SSG, Art's expanded role within Lenovo, and how this group bridges the gap between IT and the new business group. We also touch on how he divides his time and team across his CIO, CTO, and Chief Delivery Officer roles. Art shares insights ...
Mar 16, 2023•34 min•Transcript available on Metacast 750: On this episode, we celebrate 750 episodes of Technovation with a discussion featuring Arthur Hu, Lenovo's Global Chief Information Officer, and Chief Technology and Delivery officer of its Services and Solutions Group (SSG). We discuss the development of SSG, Art's expanded role within Lenovo, and how this group bridges the gap between IT and the new business group. We also touch on how he divides his time and team across his CIO, CTO, and Chief Delivery Officer roles. Art shares insights ...
Mar 16, 2023•34 min•Transcript available on Metacast 749: Allen Smith, CIO of Baker Tilly, shares his insights on the evolving role of the CIO and how he has managed the technology life cycles over the course of his 21-year tenure with the company. Allen provides valuable advice on how he has navigated the War for Talent by improving the employee experience, broadening the scope of talent acquisition, and leveraging technology and automation to open up opportunities for process efficiencies. He talks about the strong relationships he has built wit...
Mar 13, 2023•30 min•Transcript available on Metacast 749: Allen Smith, CIO of Baker Tilly, shares his insights on the evolving role of the CIO and how he has managed the technology life cycles over the course of his 21-year tenure with the company. Allen provides valuable advice on how he has navigated the War for Talent by improving the employee experience, broadening the scope of talent acquisition, and leveraging technology and automation to open up opportunities for process efficiencies. He talks about the strong relationships he has built wit...
Mar 13, 2023•30 min•Transcript available on Metacast 748: Amy Brady, Chief Information Officer at KeyBank, joins Peter in a discussion about leading IT at the Cleveland-based regional bank and training talent in both operations and technology. With over a decade of experience at KeyBank, Amy shares her insights on leading digital transformation initiatives and building an end-to-end digital experience for both customers and employees. She also covers the importance of collaboration with the business to understand operational needs and build the di...
Mar 09, 2023•35 min•Transcript available on Metacast 748: Amy Brady, Chief Information Officer at KeyBank, joins Peter in a discussion about leading IT at the Cleveland-based regional bank and training talent in both operations and technology. With over a decade of experience at KeyBank, Amy shares her insights on leading digital transformation initiatives and building an end-to-end digital experience for both customers and employees. She also covers the importance of collaboration with the business to understand operational needs and build the di...
Mar 09, 2023•35 min•Transcript available on Metacast 747: Kirk Ball, the CIO of Giant Eagle, joins the broadcast to discuss managing a virtual team and leading the supermarket chain’s IT strategy. Kirk describes his role in managing all things digital at the company, the structure of his IT team, and how fosters a collaborative culture with a largely remote workforce. He also shares the areas of priority in Giant Eagle's technology strategy, including the vision behind the company's global capability center in Bangalore. Kirk draws from his breadt...
Mar 06, 2023•27 min•Transcript available on Metacast 747: Kirk Ball, the CIO of Giant Eagle, joins the broadcast to discuss managing a virtual team and leading the supermarket chain’s IT strategy. Kirk describes his role in managing all things digital at the company, the structure of his IT team, and how fosters a collaborative culture with a largely remote workforce. He also shares the areas of priority in Giant Eagle's technology strategy, including the vision behind the company's global capability center in Bangalore. Kirk draws from his breadt...
Mar 06, 2023•27 min•Transcript available on Metacast 746: Anita Klopfenstein, CIO of Little Caesars Pizza, joins Peter in a conversation about the IT transformation that she has led at the company, the emerging technologies her team leverages to drive improvements in the customer experience, and the positioning of the IT organization as a profit center for the business. Anita also shares how she implemented an IT steering committee to prioritize the most critical elements of the organization and collaborated with franchisees and customers to ident...
Mar 02, 2023•24 min•Transcript available on Metacast 746: Anita Klopfenstein, CIO of Little Caesars Pizza, joins Peter in a conversation about the IT transformation that she has led at the company, the emerging technologies her team leverages to drive improvements in the customer experience, and the positioning of the IT organization as a profit center for the business. Anita also shares how she implemented an IT steering committee to prioritize the most critical elements of the organization and collaborated with franchisees and customers to ident...
Mar 02, 2023•24 min•Transcript available on Metacast 745: Matt Carey, EVP of Customer Experience at The Home Depot, discusses how he is driving an interconnected experience at The Home Depot bringing together the digital, mobile, and in-store customer experiences. He covers what falls under his purview and what role the CIO plays in improving the customer experience. Matt shares the focus areas in CX that are on The Home Depot’s strategic roadmap, how he measures the progress he and his team are making, and how he partners with the rest of the bus...
Feb 27, 2023•32 min•Transcript available on Metacast 745: Matt Carey, EVP of Customer Experience at The Home Depot, discusses how he is driving an interconnected experience at The Home Depot bringing together the digital, mobile, and in-store customer experiences. He covers what falls under his purview and what role the CIO plays in improving the customer experience. Matt shares the focus areas in CX that are on The Home Depot’s strategic roadmap, how he measures the progress he and his team are making, and how he partners with the rest of the bus...
Feb 27, 2023•32 min•Transcript available on Metacast 744: Ria Cheruvu, Artificial Intelligence Lead Architect at Intel, discusses the work she is leading at Intel on developing ethical artificial intelligence solutions with a focus on explainability, fairness, and trustworthiness. She discusses her perspective on what it will take to reach ethical AI solutions, the opportunities and hurdles that she faces, and the value proposition that ethical AI offers to companies and communities. Ria also talks about the skills that she hires for on her team, ...
Feb 23, 2023•29 min•Transcript available on Metacast 744: Ria Cheruvu, Artificial Intelligence Lead Architect at Intel, discusses the work she is leading at Intel on developing ethical artificial intelligence solutions with a focus on explainability, fairness, and trustworthiness. She discusses her perspective on what it will take to reach ethical AI solutions, the opportunities and hurdles that she faces, and the value proposition that ethical AI offers to companies and communities. Ria also talks about the skills that she hires for on her team, ...
Feb 23, 2023•29 min•Transcript available on Metacast 743: Penelope Prett; Chief Information, Data and Analytics Officer at Accenture; covers the integration of the data and analytics officer role into her CIO role at Accenture as well as the importance of focusing on the basics when developing a data strategy at your company. She discusses the structure of her teams in her role, the shared services she leverages to strengthen the relationships across those teams, and how she contemplates the art of the possible when it comes to delivering new inno...
Feb 20, 2023•33 min•Transcript available on Metacast 743: Penelope Prett; Chief Information, Data and Analytics Officer at Accenture; covers the integration of the data and analytics officer role into her CIO role at Accenture as well as the importance of focusing on the basics when developing a data strategy at your company. She discusses the structure of her teams in her role, the shared services she leverages to strengthen the relationships across those teams, and how she contemplates the art of the possible when it comes to delivering new inno...
Feb 20, 2023•33 min•Transcript available on Metacast 
