This fast Pecha-Kucha style talk summarizes a year’s quest to explore novel cross-device gestural UX, collaborating with Citrix Labs. The goal was to define a set of UX principles via paper prototypes, threshold mapping and user studies. This informed later design iterations for a digital demo.
From Google Glass to the fabled iWatch, wearable computing seems to be everywhere. But is it really the big societal shift that people claim it is? This fast paced talk will look at the type of behavioural shifts to expect, triggers for change and potential barriers that may prevent change.
3D printing, wearable computing…the future is here! This fast paced talk looks at the rise of the Maker Culture, and how we can apply the hacking/making philosophies to solve design problems. There may be robots. And lasers.
Take a tour around the globe and get a glimpse inside 10 of the best and most innovative intranet designs (including mobile) we’ve seen including some from our Annual Intranet Innovation Awards. This showcase will give you many ideas to use in your own intranet designs.
Having woken her dormant creativity at a UX workshop Rebecca was inspired to sit in the back row at TEDxMelbourne and complete seven sketchnotes in one day. She will share her story and 7 tips to help you think visually and take your handwritten notes to the next level.
In our struggle to get a weekly stream of customers coming in for usability testing, we’ve got a few stories to tell about what has worked well and what hasn’t. And how we now have at least 5 customers in for testing every. single. week. Pro tip: don’t get the receptionist to do your usability testing recruitment.
Creative processes have adapted to business demands, our brains haven’t. Psychologist Graham Wallas (1926) posed a model for creativity, a simple 4-step process. I’ll cover step 2-‘incubation’ and how it can fit into project plans so that we can produce truly innovative ideas with less effort in the same time-frame.
So often digital and online projects are a set and forget affair. There is an enormous amount of effort put into the design and pre-launch, but like a baby after its birth, a digital project needs ongoing love, attention and regular feeding to fulfil its potential into adolescence and adulthood.
If there’s one problem UX designers are familiar with, it’s the problem of getting their designs implemented – a 2012 survey of practitioners revealed the number one reason usability problems go unfixed is that the solution conflicts with the decision maker’s belief or opinion. This humorous talk reveals how I threw together a mixture of psychology research and conjuring techniques to get more of my work implemented as I felt it should be.
Open2Study.com was just an idea in November 2012. Four months later it went live, and now it is a Free Online Study platform with 23 free high quality subjects and more than 34,000 enrolments. This presentation is about the Agile and UX magic we used to make it happen.
I’ll talk about using design methods to explore and discover what gives a person meaning in their life. I’ll refer to my own experiences of career seeking in sharing this idea.
What causes a behaviour? Why do we act so illogically at times? Are our decisions being made for us? Behaviour Design is a new field based on understanding the mechanisms of decision making, and designing systems to fit the way people actually behave.
During May 2013 the Meld Studios team conducted a three-week long observational and contextual research project for a cafe chain in Western Australia. After 110 hours of observation in 18 locations, nearly 200 interviews, and thousands of photographs we had collected a lot of data, and learned a lot more about the conduct of field research. This presentation will look at the research objectives, research plan, our experiences in the field, and reflect on the extent to which we successfully captu...
We helped ANZ Bank’s KiwiSaver Investment Statement become the first to achieve the WriteMark Plain English Standard. KiwiSaver is a national retirement savings scheme — the investment statement would be mailed to over 200,000 existing customers, so the stakes were high. Our combined approach of user-testing and assessing against an elements-based quality standard helped to create a document that was clear, concise, and accessible. We’ll describe measures for determining success and monitoring r...
This presentation centers on a user research project conducted in the emerging market of rural India, and how even a small bit of information about real-life users can supplement and sometimes override numbers-driven product development. I’ll outline the origins of the project, along with the planning, execution and findings from this very interesting group of people. The influence the research had on the overall project will be discussed as well. We’ll also have an interactive discussion about ...
Miles will talk about his experiences at Google, working on large scale projects where data is critical to understanding the user experience, and has become an essential part of the success (or failure) of projects. He’ll also talk about how data can be used (and abused!) as a tool for iterating design, the different ways in which stakeholders see data, and how you can embed data into your design craft and team.
Requirements-driven product definition is a sure-fire way to get 100% of the wrong product launched. The assumptions that requirements are based on are usually not accurate enough to determine the exact solution those requirements dictate. Instead, teams should focus on creating a series of hypotheses that define potential solutions to their business problem business problem and then work together to learn which of these hypotheses are keepers and which ideas to kill.
We instantly recognise the design craft and appeal of an iPhone or a Porsche, but why are our experiences with telcos, insurance companies, airlines, banks and other services regularly so awful? The answer is usually that they have ‘just happened’ and not been designed. This talk explores two themes – designing for people’s lives rather than their lives lived out on screens; and how to design coherent multichannel experiences for people’s messy, complicated lives.
The conference keynote presentation will be given by Stephen Anderson, author of the book Seductive Interaction Design.
This talk offers insights from real experiences working with top-level execs (including the CEO) on major UX projects to achieve tangible results. As UX designers we constantly clamor for a seat at ‘the table’, but what happens when you actually get there? How do you react and assert yourself as an authority of design that is perceived, respected, and valued as such, not just someone who ‘makes pretty pictures’ or ‘plays with stickies’? My goal in this talk is to set up design leaders for succes...
Kevin will show you a selection of simple meeting interaction frameworks that get actionable results and help course correct when meetings aren’t hitting the targets that they should, even if you aren’t in charge. You’ll facilitate agreement faster in design discussions, manage feedback better, and explore web design problems in productive, inspiring multi-hour workshops.
This is the story of how a regional Australian Health Insurer with a history deep in steel manufacturing was able to value not only the efforts of designers but the authority of design itself… Kind of – well, sort of.
Imagine building a massive network of private schools that costs only $5 a month for students to attend. Bridge International Academies of Kenya is doing exactly that, and mobile technology is integral helping the schools run efficiently. But how do you design a complete enterprise management system to run on a $50 phone? Motorola wanted to create a phone for low-income illiterate people. But how do you design a handset UI that is usable by people who cannot read? This session will walk through ...
New Media artists have spent the last four decades exploring the aesthetics of modern technology and interaction and it’s effects on human behaviour, relationships, and evolution. Join Matt Nish-Lapidus, a practicing new media artist and designer, to explore the history and language of new media and interactive art, how it relates to our work today, and what we can learn from the seminal works of important artists and innovators including David Rokeby, Stelarc, and Steve Mann.
We are all bombarded with surveys every week, with some good, but many quite bad. With the availability of free online survey tools, it is easy for anyone to “just ask users some questions”; however, it is deceptively easy to collect meaningless data. By understanding how certain survey questions can result in biased responses, it is easy to design a survey that will get you exactly those answers you were hoping for; or, if you prefer, to actually design surveys that are free of any such biases....
Designing social experiences requires three elements: a process to deal with complexity, the right set of intrinsic motivations and an effective social usability. This presentation, with more than 120,000 view on Slideshare, gives you the tools to use these elements in your projects, with hands-on use cases.
Digital technology is advancing at a rapid rate. From old Nokias to Apple iPhones, we have seen users move from pushing physical buttons to swiping touchscreens. Now, we are beginning to see gestural control take over devices such as gaming consoles (Xbox Kinect and Wii), TVs and cameras – and gesture control is going be the next big thing in terms of interaction. Anyone involved in interaction design or user experience better get ready for the change.
Information architecture design is difficult at the best of times. With the additional complexity of targeted content, integrated collaboration content, enterprise search and social content – AMP’s collaboration platform is a complex system to design and deliver. This presentation will provide a sneak peak of the inner workings of the machine that delivered this innovative and leading platform to the 7000+ employees at AMP. As the design lead, Octavia will take you through the problem space, app...
If you work in the creative world, chances are you work on a team. And every time you start a new project or join a new company, you’re starting from scratch. Who are these people? How can I get them to respect me? How can we create the best solution together? Or (more commonly) how can I work with them without ripping my hair out? This presentation helps you recognize your personal problem solving style, gives you tips and tricks on how to use that info, and, most importantly, asks you (the aud...
This presentation focuses on the realities of designing successful social networks in the enterprise, including the promises and challenges of going social, woolly objectives to watch out for, leadership and employee behaviours that can make or break a deployment, the critical importance of using organisation-specific language and terminology and how to bust those crazy adoption targets.
