Has UX changed for you? Not so long ago user experience expertise was bought in for occasional projects, reporting to Sales or Marketing or Engineering. Now consultants regularly work with experienced internal UX teams, with their own methods, problems and even ideas... Complementing in-house teams isn’t always easy, there’re the mysterious journeys the team have taken, the ideas they’ve kept and those taboo decisions that must never be mentioned. Drawing on personal experience of work with in-h...
Feb 05, 2013•37 min•Transcript available on Metacast This presentation highlights our beloved ’3-in-a-box’ model that we have introduced at Citrix, a 20+ year old enterprise software company, to foster cross-disciplinary partnership and thus, innovation. Our model represents a pressure cooker, that forces 3 core domains of Engineering, Product Management, and User Experience to bond closely from end-to-end on a project to final delivery in a very tightly communicative and collaborative manner.
Feb 05, 2013•41 min•Transcript available on Metacast When tooling around with all the technological toys, tricks and trinkets at our command there is a constant danger of losing sight of the common core of the matter the humans in the mix. However in this case I’m not talking about users. I’m talking about you the designers, developers, product managers and well, yes... ok the users as well. Can’t forget them now can we. Can we? My basic premise is that it doesn’t matter what process you use or what flavour you are. What matters is the people you ...
Feb 05, 2013•42 min•Transcript available on Metacast This presentation will describe how a small Project Team within Suncorp combined Agile, Lean and Usability techniques to simplify and improve online Service delivery and increase the productivity of 16,000 Suncorp employees.
Feb 05, 2013•29 min•Transcript available on Metacast Designers research people to understand their needs, challenges, and the environments through which they navigate their day-to-day lives. By working through our observations in particular ways and questioning the insights we derive with a focus on key areas, we increase our chances of conceptualising and realising breakthrough ideas.
Feb 05, 2013•47 min•Transcript available on Metacast At Atlassian, the developers outnumber the design team 25-1. We have a strong Developer on Testing initiative and a famous Developer on Support rotation. Both programs make us stronger in the areas of QA and support. To truly become a design led organization, we asked ourselves: why not Developer on Design?
Feb 05, 2013•39 min•Transcript available on Metacast As UX designers, do we really know our audiences, and do we fully appreciate how some might experience things differently to others? What are we doing to design for the broad range of experiences and abilities of our users?
Feb 05, 2013•20 min•Transcript available on Metacast This presentation will explore how we map the phases of the customer journey against specific areas of inquiry related to customer needs and then apply this framework to a review of competitive and comparative brand experiences. The outcomes of this analysis deliver both qualitative and quantitative results that inspire our clients and us. In turn, the insights gained enable our design team to deliver far more compelling experiences.
Feb 05, 2013•42 min•Transcript available on Metacast What does your office look like? Is it a big space or a small space? Open plan or partitioned? Have you ever thought about the influence of space on your design work? We’ve been experimenting with space and time constraints to explore new ways of interacting with our environment to produce awesome designs and get stuff done.
Feb 05, 2013•47 min•Transcript available on Metacast Life brings with it many uncertainties. That we all die, however, is not negotiable. As technology creeps into more aspects of our personal lives, we must begin to consider what death means for the interactive technologies that we design and build. For example, have you ever considered what should happen to all your saved emails after you die? Whether you are designing banking systems, attempting to grow an online community, or building an online store for a retailer, there is no escaping human ...
Feb 05, 2013•41 min•Transcript available on Metacast The oncoming tidal wave of Big Data, with its rapidly evolving ecosystem of multi-channel information saturated environments and services, brings profound challenges and opportunities for the design of effective user experiences that UX practitioners are just beginning to engage with in a meaningful fashion.
Feb 05, 2013•44 min•Transcript available on Metacast It lurks everywhere, part of everyday life. And yet in most cases opinionitis has minor flareups and is forgotten. But there are certain conditions which can cause opinionitis to transmute into a deadly syndrome that sweeps all before it. And certain environments which allows opinionitis to rage unchecked. Those conditions, and that environment, is the product development team.
Feb 05, 2013•43 min•Transcript available on Metacast This talk describes a project to test the new NAB retail store design and how it became a catalyst for increasing the respect and strategic use of experience design in a large organisation.
Feb 05, 2013•41 min•Transcript available on Metacast Change aversion is a natural response, which technology often exacerbates. Evolutionary changes can be subtle and occur over many generations. But Internet users must sometimes deal with sudden, significant product changes in applications they rely on and identify with. Despite the best intentions of designers and product managers, users often experience anxiety and confusion when faced with a new interface or changed functionality. While some change aversion is often inevitable, it can also be ...
Feb 05, 2013•34 min•Transcript available on Metacast I’ll explain the process of designing a 4 and a 1/2 star app. I’ll share our successes and our lessons learnt from the project.
Dec 13, 2012•8 min•Transcript available on Metacast A quick introduction to the Design Studio Methodology and how I use a version of it to quickly produce wireframes while getting buy-in from the project team and stakeholders – in just a few hours.
Dec 13, 2012•11 min•Transcript available on Metacast No description provided.
Dec 13, 2012•12 min•Transcript available on Metacast You can’t learn what you already know. In an epic quest to truly uncover customer innovation I share learnings and unlearnings from the early stage of our iPad app project. Goal 1: Unlearn complexity; Goal 2: Relearn simplicity. Why? To deliver on true business innovation – the one that is for the customer.
Dec 11, 2012•10 min•Transcript available on Metacast We have seen a proliferation of sites lately adding social networking buttons to every page of their website. But do users want to share your website with their friends and if so, how do they want to do this? I will share some of our recent usability test findings.
Dec 10, 2012•9 min•Transcript available on Metacast Sometimes testing your designs in the lab just isn’t going to cut it. Get out on the streets and test! I’ll share 30+ tips for testing on the streets, cafes and shops. Find out why chocolate is the ultimate lure, why women trump men and why cardboard is your new best friend.
Dec 10, 2012•15 min•Transcript available on Metacast Designing for mobile is challenging. I’ll discuss 5 things which everyone should be considering when they create their mobile strategy, such as “having an app isn’t everything” and “context is everything”. I’ll include some examples of mobile strategies that have been successful and some that have been failures.
Dec 10, 2012•11 min•Transcript available on Metacast The GOMS keystroke level model is a simple technique that allows you to quantitatively compare the efficiency of alternative designs. Its powerful, compelling and can be done in a few minutes yet most UX professionals have never heard of it. A 10 minute introduction is all you need to get started.
Dec 10, 2012•14 min•Transcript available on Metacast Culture change is hard and it can take a long time. Over the last decade the understanding of how to do usability (properly) has become mainstream. We’re too impatient to wait that long for accessibility and inclusive design to become mainstream as well; after all, isn’t access a fundamental part of the user experience?
Nov 26, 2012•36 min•Transcript available on Metacast After printing out key sections of bbc.co.uk onto what has now become known as the ‘Wall of Shame’, the BBC decided to embark on an ambitious project. The goal was to create a global experience language to drive consistency and coherence across the diverse, cross-platform portfolio of BBC products and services, all of which had different brands, audiences, contexts of use, and most problematically, design teams.
Nov 26, 2012•39 min•Transcript available on Metacast Australia’s cities fuel our economy and define the quality of our urban life. But as Australia’s population ages we need a different strategy for the future. What role can design play in more integrated decision making for a more productive and human-centred city? Adelaide’s 5000+ is a national urban pilot bringing design-based thinking to public policy. Can design be used as a tool to more creatively engage people in shaping the cities we all want? Are design-based methods the key to more effec...
Nov 04, 2012•55 min•Transcript available on Metacast What does it mean to be human? How can an understanding of what humans are, have been and could be, mean to a designer? How do you begin to access a more meaningful world, for you as a designer and the people you are designing for? Taking an Anthropologist’s mindset allows us to glimpse the beauty of what it means to be human. How we as designers can create objects, interactions and services not just to meet needs, but to meaningfully grow the people who interact with our work, be they customers...
Nov 04, 2012•33 min•Transcript available on Metacast Microsoft’s “Metro” design language first appeared on Windows phone, and has now been adapted for Xbox and Windows 8. Since its appearance it has generated a combination of praise, confusion and copious discussion among interaction designers. Is Metro a valid attempt to evolve the art of interactive products and services? Or is it a deliberate strategy to commoditise interaction design to the point where it requires less design, and less designers?
Nov 04, 2012•33 min•Transcript available on Metacast This talk is about the journey from ‘secret design business’ to ‘design transparency’. It’s my own journey at Atlassian, relevant to anyone who is on, or about to embark upon, a similar journey. Industry leaders paint a picture of how things should be, and that’s great, but I’ve always had trouble bridging the gap. HOW do I get there? What do I do first? They make collaboration and design processes seem simple, but the truth is they’re hard. You may need to change both your own, and your team’s ...
Nov 04, 2012•34 min•Transcript available on Metacast Designers must continually learn to survive. New technologies, new philosophies, new roles and responsibilities, new tools and methods all keep designers on their toes throughout their career. But one skill persists no matter where designer find themselves, the ability to ask Why? Asking customers why they do what they do or believe what they believe unlocks the foundation for inspired design. Asking organizations why they follow their strategies unearths good habits or dangerous ruts. Asking ou...
Nov 04, 2012•36 min•Transcript available on Metacast If ‘good enough’ is the new ‘above and beyond’, how do we make sure that we’re building the best experience? This final ramble will attempt to bring together underlying themes that constantly emerge and how we can make the rules of agile work.
May 29, 2012•35 min•Transcript available on Metacast 
