Having listened to many great case studies at conferences like this one, Michelle wanted to get down and dirty with her audience at UX Australia this year, to reveal the challenges faced in a recent project.
This presentation will guide people towards assessing, understanding and discovering value in order to make valuable stuff in the world; zero in sharply on the on the 'analysis' or 'up front piece' of product development i.e. at the strategy stage, when products are being planned; look at how to implement ‘value questions’ as part of product planning, so it will provide practical tips along the way.
As a design manager in a large organization, I’m often asked by our UX design providers:What happened to my deliverable? It’s been a while and…nothing? Drawing on real-life experience and insight, this presentation sheds light into the gloomy interior of the black box of corporate design management.
Nobody in the UX field is showing their work or the process behind their work out in the open. It's time to pull back the kimono and show our stuff.
This session explores the imaginative and atmospheric use of real time biometric feedback within interactive digital environments. What can we measure, react to, and creatively leverage when implementing individual and group biofeedback? Are there currently accessible, effective and accurate devices? Are there any advantages or disadvantages to the use of biofeedback?
In December 2009 Object Gallery invited us to respond to a statement addressing the challenges of sustainability in design. We chose to use this opportunity to introduce the Change Agents project, which is a collaboration between Digital Eskimo and the Creative Industries Innovation Centre (CIIC) at the University of Technology, Sydney.
To get your users beyond just not hating the product and closer to not being able to live without it, it takes keen attention to the relationship your design has with the user. I’ll show you samples from research I’ve done of how a few organizations have made designs that people want to come back to, that make ordinary things less ordinary and sometimes even pleasurable.
As service designers our work typically ends with the design ‘blueprint’ and our involvement is often cut short of the implementation work so critical to the quality of the service. What is the most appropriate model for service designers when the project reaches implementation: conductor, film director, screenplay writer?
This talk is about how we use Agile Acceptance Tests. These tests are a mix of a function test and an acceptance test. First the developers complete the UI layouts from the UI Guidelines and Wireframes. Then the UI is tested using the test scripts that have been created from the user stories.
Designers constantly deal with the ill-defined to help people negotiate uncertain situations or artifacts, but how well do we understand our own ways of dealing with ambiguity? Using examples, I’ll discuss three approaches to ambiguity that can inform design, and how these approaches can affect peoples experience of products.
In the red corner, the reigning champion of video on the web: Flash! In the blue corner, a new rising star – HTML5! Will Flash continue its winning run or has it met its match? Who should UX practitioners cheer for and why? How will this affect how we design sites with video? Should we even care?
A presentation by a trio of developers on how to get usability done by hook or by crook in a large and slow moving environment. Getting people on your side, maintaining interest, and aiming for outcomes that produce stability.
Looking for ways to engage my quirky client who found it difficult to get involved in the grit of interaction design. Usual suspects, reams of A3, coloured pencils and quick sketches were encouraging, but one flippant comment set the tone for future design sessions. Fuzzy felt. Felt personas, shiny interaction buttons and Silverlight sequins.
Giving and taking critique are fundamental design skills. In the UX field a common source of design critique is from usability studies. My talk addresses how we can deliver the results of research in a way that builds up the design, rather than just points out flaws. As UX professionals, how can we make sure we critique rather than just complain?
Having trouble creating useful User Experiences? You’re probably bad at expressing your (UX) emotions. Discover why finding the right words for the right things is one of the most important things you can do when designing your next User Experience. And yes, there might be a few Madonna references.
Join Stephen on an epic journey analysing the Gordian knot of over 400 customer centred design projects for Westpac. Learn about the journey, the challenges and the insights that come from such a task. Help start the discussion how consultants and CX teams can build stronger relationships through ongoing research that crosses the boundaries of individual projects.
The way businesses perceive design is changing. Businesses are awakening to design as something that can help solve organizational problems, drive meaningful innovations and inform business strategies. Or at least that’s what we’re being told by the popular business press.
There is an endless list of wickedly complex systems that thousands, millions, billions of people interact with every day. Think of the medical system, the school system, the tax system, the transport system or the voting system. Users come into contact not just with one or two, but with dozens aspects of these societal systems every day. Wide design is about how designers who work for or with the Government can practically design wide system evolutions that work for people.
Anthony Colfelt, Creative Director at Different will show how to form a solid, visionary yet credible experience strategy by becoming a protagonist in product development. He will explain how this interleaves with a product strategy or a business strategy; and how this can benefit you and your organisation or clients.
We often discuss the need to be designing for an experience. And we talk about the importance of experience design - and design generally - playing a strategic role in business decisions. But we're less forthcoming when it comes to discussing what is an experience strategy?
… Or everything I know about social network personas I learned from Sesame Street
UX consultants can be great at giving others advice - but how many of us truly live by what we preach? Sam Ng presents 3 truths and a lie about employing UX in building a software as a service company.
iPhone + Twitter = awesum? Not always sometimes iPhone + Twitter = teh sux. Even though Twitter's API creates a level playing field in the world of iPhone Apps the variety of experiences avialable via iphone applications is seemingly endless. From bare bones read only type functionality to paw friendly touch interfaces for cats. Oliver and James explore twitter on the iphone and mobile user experience design.
The Airbus A380 is the flagship aircraft of Qantas. Despite a significant budget being allocated to the design of the in-flight entertainment (IFE) system, it already appears to be outdated and in need of a refresh. Looking to current models of interaction, this presentation discusses the uxd history of the A380 IFE and examines what went wrong and why.
User research, prototyping, and interaction design are some of the stock-in-trade of the modern user experience designer. They're applied to the design of digital contexts in hundreds of projects around the world every day. But less common, and perhaps much more interesting, is the application of those techniques to the design of physical products like the Cargoo.
Few activities in business follow rigid IT-centric lines of thinking more stringently than the selection of an IT platform as core and fundamental to the company as its reservation and management system. And yet we can still improve these projects by taking a human-centred view of the problem, and designing from the outside in.
User Experience designers and Information Architects are more and more likely to be dealing regularly with the challenges of rich data presentation. This talk examines some approaches to the analysis and presentation of rich data sets on the web. Drawing on the presenter's own direct experiences from large scale projects in the pharmaceutical, educational, aged care and consumer advocacy sectors, it will discuss tools and techniques for synthesising the needs of users and business owners into us...
Commercial off the shelf (COTS) products don't often lend themselves to customisation. And when they do, the customisation tends to be driven by feature-level requests. User needs, if they're considered at all, come in a distant last. So to see a COTS product turned into an engine for a user-centric solution is a rare and beautiful thing.
Itsme is an on-going project that aims to design and develop the next generation workstations based on a radically new metaphor called 'Stories and Venues'. This presentation reveals a step by step activity focused on defining and developing both the interaction paradigms for ITSME and its interfaces.
Designing the experience for multiple channels is not enough anymore. In order to create a fluid and cohesive experience, we need step back, capture and coordinate the interactions between the different media. In this session, be exposed to the set of tools available for cross-channel design including the Hyperwireframe and Experience Map as holistic visual representations of the overall user experience across locations, time and channels.
