This talk reflects interests and confusions in user experience design by comparing two approaches to UX, experience as principle or as the subject, and by introducing “logic of behavior” and “aesthetics of experience” developed by Xin at Jiangnan University. It will also discuss how design may participate in the social and economic transformation of China.
The questions we ask ourselves at the idea generation stage of design play a critical role in the nature of the ideas generated. Bold questions beget bold ideas; and incrementalism begins in the same way. In this talk we will look at how problem framing and reframing can impact the ideas teams generate, and how problem statements can be ‘tuned’ to better deliver feasible concepts within your organisation. We’ll look at some recent examples from our work at Meld Studios as well as some well-known...
Interested in responsive design? Richard and Jolanda will share their key insights in redesigning one of the most highly trafficked Victorian Government websites into a smart, engaging experience. Learn about the challenges of responsive design for large websites and how they resolved them. The VicRoads website will go live one month before the conference.
If we think about the city as an operating system, what would the digital interfaces through which we interact with the city look like? This talk will walk through a series of experimental prototypes and discuss challenges and design lessons learned through their deployment in urban space.
Talk show hosts know all about uncovering deep insights – after all, that’s their bread and butter. In this talk, Kimberley from Meld Studios will share what she has learned from watching and listening to the best interviewers in TV and radio. Please note, this will be an Alan Jones-free zone.
In my usability and user research recruiting I’m worried that I’m getting too many nice people who are self-selecting to participate because they are giving and supportive people. To have a well-rounded picture, we need to talk to the jerks. How do I find the jerks?
More designers are being tasked with designing solutions where the contexts of use. purchase, and even realized value may be completely separate. This and other factors that will be used to define the unique attributes of “The Enterprise”. I’ll then relate some stories of my 10+ years of experience specifically designing for these environments where scale, complexity, business models, and culture.
Whether you’re drowning in data or struggling for insights the hardest thing can be getting a project out of the gate. Like Johnny Cash sang, the key is to take it “One Piece at a Time.” I’ll talk about ways to rethink starting (or re-starting) a project without getting overwhelmed.
Running a half day, or, a full day design sprint is intimidating if you have never run a design sprint before. I’ll focus on why design sprints are awesome, tips for how to include non-designers, my go-to design exercises, and provide a sample agenda to get you started.
For many of us, wearables are just cool new tech. For people with disabilities, wearables can be a game changer. Heard about the smart gloves that turn sign language into speech? Come on a brief journey through how wearables can be empowering, transforming and inclusive for a different people.
Having worn at least three wearables for over 12 months, people often ask Oliver “Which is the best?”. For a bunch of black rubber bands they all convey fitness tracking in very different ways. He will talk through the key UX issues with wearables and why they haven’t gone mainstream just yet.
Listening is a foundation skill for all designers. We all know what great versus poor listeners do. But what if you could use a simple phrase that imbued you with the qualities of a good listener as well as making the listening experience more personally engaging for you?
Our devices and wearables collect so much ambient information about us and use it to create great, often unnoticed and sometimes slightly creepy experiences for us. This talk looks at what this new AI can do for us and how, as UX people, we can use the power for good!
As with all complexity in the world today, it is inadequate to use ‘linear thinking’ in siloed disciplines. To create effective interactions between connected products, the design processes have to integrate Industrial Design and User-Interface Design from the very beginning, in order to succeed at all.
How do you change something as endemic in Australian culture as excessive alcohol consumption? This isn’t a typical consulting job. It requires a design partnership. We’ll describe how Hello Sunday Morning and Tobias & Tobias Australia have been working together to find more effective approaches to affecting alcohol-related behaviour.
The internet as we knew it doesn’t exist anymore. It’s now the one we carry in our pockets; the one users expect to provide information and to facilitate task completion. If you’re looking to create digital experiences that withstand scrutiny and support both needs, this is a talk you can’t miss.
In Australia it’s estimated over 200,000 people a year acquire an infection in hospital, most of these can be prevented by staff simply washing their hands. This talk provides an inside look at the unique UX driven partnership between Southern Health and Isobar, which aims to discover the reasons behind the current lack of good hand hygiene, and create a lasting behavioral change within the hospital environment.
The human brain is slowing down our ability to design. While neuroscience tells us how the brain’s oscillations aid creativity, little has been done to connect theory to UX. Combining neuroscientific theory with live activities, this talk will demonstrate how an understanding of our brains neural physics can enhance UX design.
Have you ever struggled to create a robust evaluation methodology for diverse and complex products? In this presentation, we describe how we have implemented an effective UX framework suited to large enterprises that acknowledges the voice of the user, while managing stakeholder expectations. Presented by pioneer consultancy U1 Group and Telstra.
MYOB and HeathWallace have created “Feelix”, the MYOB UX Framework – a trusted, scalable, ‘assertive’ benchmark for tactical direction, strategic thinking, and broader UX education. Hear both the agency and client perspectives as they talk through their case study and discuss how Feelix is being used right now by MYOB.
Professional factions have made it impossible for the business community to make educated decisions – or even understand what UX is. I’d like to see professional barriers broken down. We ALL bring something valuable to the table – if we’re ever allowed to sit at that table. And I’d like to share a model for UX that respects our differences, but provides an easy-to-understand framework on which businesses can build their UX strategies.
Visualization is the method to represent abstract data or idea as graphics that can aid in understanding the meaning of such data or idea. A number of practical methodologies can be used in represent data, ideas, information in easy-to-understand visual formats in daily work and life. For example, presentation slides, infographics, and UI design all make communication significantly efficient.
Steve will introduce the War Stories project, an archive of stories about contextual user research and the inevitable mishaps that ensue. He will highlight some of the patterns these stories reveal and suggest some takeaways that this treasure trove of bizarre, comic and tragic experiences point to.
If Customer Experience is one of the most important aspects of contemporary corporate strategy and increasingly necessary for survival, why is it also one of the most misunderstood? And if innovation is recognised as the best way to create market leadership and generate long-term value, why do complex organisations struggle to attain it?
Startups are peculiar and how UX fits in (if indeed, at all…) is nebulous. Hilary will share her insights and approaches, failures and successes when working in this strange frontier.
Financial services innovation is exploding in London however; there is the emergence of a two-speed innovation culture where banks and start-ups work together and against each other in an uneasy and sometimes volatile partnership. This talk shares the most exciting directions from the big smoke but also looks at the huge opportunities for the experience design skills of idea connection, cross-disciplinary action and collaboration. Find out how what you know is more valuable than you think…
Customer Experience is tackling bigger challenges worldwide. In New Zealand, the ‘Result 10’ team is working to make it easier for people to deal with government online. How do you set out on a task like that, what do you prepare for? We’ll talk about customer-centricity in a complex environment.
I have used this talk to take my team mates (comprising of Testers, Business Analysts, Developers and Managers) through various scenarios involving a door. It has helped me bring home to them the process of user centred design thinking in a fun and easy way. I talk everyone draws.
How brand storytelling can create value and loyalty from a user experience.
Executive commitment to improving customer experience is an essential ingredient for success, but is often the greatest challenge for CX teams. We’ll share how 15 minutes and an iPad can be the key to send Executives through a ‘one-way door’ to lock-in their support for CX once and for all.
