Turn Customers into PromotersUse measured feedback to hone your operations in ways that engage customers. They'll come back— and bring their friends.Dec 15, 2011•3 min•Transcript available on Metacast
Crafting the Luxury ExperienceEmphasis on service builds a strong organizational culture and strengthens the bond between employees and the organization's brand.Dec 14, 2011•6 min•Transcript available on Metacast
