In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss shaping your emerging teams. Kon explains how to grow great co-agents and operational team members, Josh looks at the role of systems and meeting rhythms, and they note attributes of high performers inside teams. Josh shares how Julie at the dry cleaner plays a psychologist's role in his life. Kon reflects on fish and chips and winning customers, and they examine their views on Michelin Star ratings and why a tyre c...
Mar 05, 2025•16 min•Ep 36•Transcript available on Metacast In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on getting off the plateau. They look at why plateaus happen, why peaks are so exhilarating, developing eternal hunger, finding that one thing to pursue, and why having a business plan matters. They share strengths to develop and leverage so you can shift pricing, fee and volume. Josh describes one-off versus forever service through his graphic designer experience, and they ponder their views around why the comparison i...
Feb 26, 2025•15 min•Ep 35•Transcript available on Metacast This Grow, Scale, Master episode features Kon Stathopoulos and Josh Phegan discussing business excellence in a disruptive age. They examine Tom Peters' philosophy of excellence in every email and phone call, defining what you do for the customer and defining your service edge. They discuss focus vs. awareness and where they see the future of services. Josh describes the highs and lows and the art of being a nightclub DJ and how that experience shaped him. They illustrate the view of helping your...
Feb 19, 2025•16 min•Ep 34•Transcript available on Metacast In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the definition of, Who are you? They discuss defining yourself vs. being defined by others, how what you do when you're not doing real estate makes you better, and finding your drivers and what motivates you and what matters. Josh examines the evolution of advanced identity design and talks about creativity as the skill of great salesmanship. Kon notes that customer service is expected while customer experience i...
Feb 12, 2025•16 min•Ep 33•Transcript available on Metacast In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss social media expertise. They comment on presenting content in a world of entertainment, why property-based content is the best, getting content strategy right, sharing and collaboration, short and long formats, and training to present to camera. They discuss planning and building your brand, and engaging with your audience. Josh illustrates how marketing is the battle of perception, Kon reflects on why your people a...
Feb 05, 2025•17 min•Ep 32•Transcript available on Metacast In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the business of getting better. They look at hitting peaks and plateaus in life and business, learning to forecast for both, and using the plateaus for growth, as we learn more from losing than from winning. They talk about getting great mentors, how practice makes perfect, the story of the wolf you feed, and falling in love with the life you've got. Josh describes being impatient with technology yet forgiving with...
Jan 29, 2025•16 min•Ep 31•Transcript available on Metacast This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore calendar execution. They talk about planning in blocks and rhythms, getting the best investment for your time, maintaining the perspective of thinking as a business, and scheduling Holidays. They continue with revenue vs. activity periods, taking the long-term view and considering your work type. Josh relates customer ascension models and recency, frequency and monetisation. Kon talks about the simple genius of doing the ...
Jan 22, 2025•17 min•Ep 30•Transcript available on Metacast In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine business discipline. They define what's core and what's extra, examine areas of control and simplify the routine, and focus on doing the work that sets you free. They discuss the quality of time in planning and execution, and setting metrics that motivate. Josh shares insights on providing an intentional experience, Kon illustrates the simplicity of seeing what's in front of you, and they reflect on the real valu...
Jan 15, 2025•17 min•Ep 29•Transcript available on Metacast In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about value creation. Josh explains the Jobs To Be Done formula, which looks at biases held by your customers, competitors' customers and non-consumers that influence their choices, plus finding that perfect market fit and doing more before, during and after the transaction. They talk about knowing your top 100 customers by spend and volume and creating a customer ascension model. Josh illustrates the rule of being the...
Jan 08, 2025•14 min•Ep 28•Transcript available on Metacast In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on hunger and what really drives us. They look at how life stages, challenges and events affect people, how that's relatable to business and market cycles, and to developing that hunger that makes everything happen. They share the importance of knowing what drives us, excites us and makes us come alive, and also how to contain and direct your hunger productively. Josh describes his lessons for living from Kangaroo Islan...
Dec 04, 2024•13 min•Ep 27•Transcript available on Metacast This Grow, Scale, Master episode features Kon Stathopoulos and Josh Phegan talking about big growth drivers. They look at checking your vitals, recruiting for great people, systems based on what works, market size and aspirations, and setting your average fee. They discuss how volume is connected to DOM, opens are your throughput limiter, and ambition is necessary. Josh describes pay based on time vs. results, Kon ponders the journey rather than the moment, and they illustrate how audio recordin...
Nov 27, 2024•15 min•Ep 26•Transcript available on Metacast In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine the importance of going all in on systems. They discuss utilising systems for scale and why they are mission-critical, what systems actually do, making them teachable, and using effective forms, checklists, visuals, and dialogues. Josh talks about quality assurance and shares the Tiny Teddy story about setting customer expectations. Kon illustrates the 'fish are at your feet' concept of seeing the opportunity in ...
Nov 20, 2024•17 min•Ep 25•Transcript available on Metacast In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss the Big Reset and how the future is what we make it. They also comment on how they rate this year, what they could have done to make it the best year, foundations for measurement, and learning to love what you already have. They discuss making small changes to prevent a repeat of the past year, getting better at forecasting, removing what no longer serves and setting a clear vision for life. Josh illustrates GTD and...
Nov 13, 2024•18 min•Ep 24•Transcript available on Metacast In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the lifetime value of a customer. They look at creating the lifetime customer, the power of the repeat customer, your top 100 customers by volume, spend and referrals, and how you can serve them in new and valuable ways. They talk about the beauty of good relationships and how we let competitors steal our customers. Josh describes why the first hour of every day is in marketing, Kon ponders the value of insights fr...
Nov 06, 2024•15 min•Ep 23•Transcript available on Metacast This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore success in a distracted age and focus as a superpower. They talk about the power of focus, why crystal clear goals get done, the physical/digital holiday, knowing when you've achieved success, quality time and quality relationships. They continue with small changes that have big impacts, and planning for what's ahead in 2025. Josh relates more wisdom from the Kangaroo Island Health Retreat, Kon talks about the enrichment ...
Oct 30, 2024•15 min•Ep 22•Transcript available on Metacast In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at striving to be a role model. They define the role model versus common enemy approach, and talk about the $7M agent who has no social media presence, being quietly successful, image is not reality, and deciding to be a learn-it-all agent. They discuss living the role model life of serving customers with a little bit of ego and a tonne of great work. Josh shares how data can change you if you know what you're looki...
Oct 23, 2024•17 min•Ep 21•Transcript available on Metacast In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about workplaces of the future and what long term success really is. They look at ways of exiting while you're at the top, unlimited opportunity vs. limited time, and finding your personal North and going for it - mistakes and all. They talk about growth and the power of the team around you, vision that creates energy and what you want to be remembered for. Josh illustrates the idea of measuring yourself by the people ...
Oct 16, 2024•16 min•Ep 20•Transcript available on Metacast In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon legacy and knowing when to go. They look at long term success in business, starting with a plan for exiting at the top, continuing to push for growth, endless opportunity in a business cycle, the power and evolution of the team around you, and how vision creates energy. They talk about expecting obstacles and what you want to be remembered for, Josh describes measuring yourself by the people who measure themselves ...
Oct 09, 2024•16 min•Ep 19•Transcript available on Metacast This Grow, Scale, Master episode is a productivity special. Kon Stathopoulos and Josh Phegan explore high productivity and thriving in a digital world. They look at removing notifications from your phone with only three exceptions, scheduling your time out and time in, and scheduling free and flex time for the entire year. They talk about the power of your calendar, working out what's important to you, the power of No, and using productivity tools. Josh describes the power of a pen and a notepad...
Oct 02, 2024•15 min•Ep 18•Transcript available on Metacast In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at having the health advantage and learning to turn off. They talk about finding a simple routine that helps you, giving your mind a holiday, and the four specific areas of health: mental, physical, emotional and spiritual. Josh shares an example of being able to remove awkward moments, Kon shares his experience working with a performance doctor, and they reflect on how the power of influence changes from face-to-fa...
Sep 25, 2024•17 min•Ep 17•Transcript available on Metacast In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about why we sometimes need to hit refresh and how to do it. They look at 2x vs. 10x growth and breaking out of the box, prioritising love-hate-dislike, the power of a new vision, and knowing what’s working, what’s not and what's next. They tell how to reduce, simplify and organise, set new routines and improve your environment to support the person you want to become. Josh illustrates building towards clarity vs. addi...
Sep 11, 2024•17 min•Ep 16•Transcript available on Metacast In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the power of personal growth. They look at knowing what's next for you, the difference between amateur and pro, learning how to learn, thinking about job roles and responsibilities, growing skills in the new economy, and growing beyond your comfort zone. They talk about drivers that make your business great, clearance rate, strike rate and efficiency. Josh describes what business Harley Davidson is actually in, Kon...
Sep 04, 2024•19 min•Ep 15•Transcript available on Metacast This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the integrated campaign, what's changed and what has remained the same. They talk about leveraging the events that guarantee success, explain the stages of a campaign, and show where most agents leave so much opportunity on the table. They continue with the power of menus, and how to use bumps, email blasts and social collabs. Josh talks about his experiences with quality of thinking defining quality of life, Kon relates ...
Aug 28, 2024•16 min•Ep 14•Transcript available on Metacast In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the war for talent inside of every business. They talk about talent attraction and your organisation's fitness, career entry and progression, access to a quality customer base, and great culture with low politics. They discuss other qualities of an attractive brand including tech stack, social aspects, and the power of your story. Josh shares lessons learned from the best and worst bosses, Kon illustrates why the...
Aug 21, 2024•17 min•Ep 13•Transcript available on Metacast In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about building a systems mindset. They look at people and systems, knowing where the problem is, how systems can break, why you design the system on paper before adding tech, teaching systems: if you can't explain it you can't do it, and making toolsets accessible. Josh shares a story about the ISO9001 systemisation standard, quality audits and endorsement, margins, and scaling. Kon reflects on how his father shaped hi...
Aug 14, 2024•21 min•Ep 12•Transcript available on Metacast In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon building platform scale for growth. They look at systems, methodologies and approaches as a way of doing business, platforms that allow for levelling up to the next stage, going all in on a systems mindset that also reduces decision fatigue, and allowing others to be exceptional. They talk about building, using and rebuilding a platform for each task. Josh describes his team's JPOS and the power of documentation, K...
Aug 07, 2024•18 min•Ep 11•Transcript available on Metacast This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the need for thinking seriously about longevity, sustainability and future growth. They discuss stress management and bio-hacking, performance and recovery zones, results of sustainability practices, and the requirement for sacrifice to become great. They continue with teachable systems and loving what you do, Josh talks about his experiences with the KI Health Retreat, Kon examines knowing if you're good enough to be bet...
Jul 31, 2024•23 min•Ep 10•Transcript available on Metacast In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at methods for leveraging data and relationships. They talk about building and working data, archived landlords as an overlooked dataset, building market share through relationships, aligning with key influencers, 101020 data builds and the power of 4040. Josh tells how he used a window in a pizza shop to expand his marketplace, Kon illustrates how his experience with crossfit rapidly shaped his resilience, and they...
Jul 24, 2024•22 min•Ep 9•Transcript available on Metacast In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about building wealth. They look at what wealth is and how you build it, the coming generational transfer of wealth, compound interest and the rule of 72, revenue to profit to assets, setting up multiple savings accounts, consulting advisors and taking a longer term view for financial security. Josh shares what he calls 'tricks' for growing wealth outside of the day-to-day, Kon explains the wisdom of patience through '...
Jul 17, 2024•22 min•Ep 8•Transcript available on Metacast In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon David Allen's Getting Things Done system. They look at making lists, the art of execution and the power of an execution team, setting time aside for building towards growth, thinking vs doing, building teachable systems and defining what success looks like. Josh relates landing a plane to project execution inside of your business, Kon ponders the question of what your business would need to look like if you were to...
Jul 10, 2024•17 min•Ep 7•Transcript available on Metacast 
