Ton's of buzz words from the "The Great Resignation" to "Gig Economy" float around, but we all have heard how hard it is to find and keep good employees. Recently we conducted a survey with OGGN & BIC Alliance to understand the top issues businesses consider worthy of contingency plans. More than hurricanes and other natural disasters or even cyber security was workplace instability. The Great Resignation is hitting most every business right now, and making it harder than ever to keep and attrac...
May 31, 2022•46 min•Ep 139•Transcript available on Metacast Such an exciting program to get a new generation involved in the Oil & Gas / Energy Industry! There is still time to register, and we encourage all recent high school grads and university students struggling to find that one thing that inspired them! You don't want to miss this conversation about a unique education opportunity to learn real "Skills" with Sean Thomas - Senior Manager of Training and Development at API - American Petroleum Institute. API SkillsReady first class has limited seats a...
May 23, 2022•35 min•Ep 138•Transcript available on Metacast What's it like building an ISO 9001 Management System? with Robert Khami - Arsham Aluminum Alloys. This week we're honored to have Robert Khami join us to talk about the process of building an ISO 9001 compliant QMS on a short time table. Robert and the rest of the team at Arsham Aluminum Alloys did a fantastic job with minimal resources and short on time. If you've ever been curious what the process is like, this is a great example, tune it and check it out! Arsham Aluminum Alloys: http://www.a...
May 16, 2022•33 min•Ep 137•Transcript available on Metacast Darci Chambers, AKA the Boss Lady, rejoins the conversation today to discuss her first hand experience in an Internal Audit. Listen in as we discuss the role of an auditor and the difficulty in avoiding consultation, and how some basic negotiation tactics can be used successfully to ensure an effective audit. #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | I...
May 09, 2022•34 min•Transcript available on Metacast We're back! We apologize for the pause in new episodes for #QualityMatters, but we're back! Today we're diving into a topic that Kyle is very passionate about, the role of small business in Oil & Gas here in America. The simple fact is, the super majors like Chevron and Exon do not play near the role in Oil & Gas extraction for the average American as small business does. https://sbecouncil.org/2020/04/17/reminder-during-the-covid-19-crisis-the-oil-and-natural-gas-industry-is-dominated-by-small-...
May 02, 2022•30 min•Ep 135•Transcript available on Metacast Quality Coordinator / Management Representative, Quality Manager, what’s the difference? Well, we’re going to tell you in this episode. ISO 9001 really doesn't give much direction other than leadership and top management, but generally accepted is the role of the "Quality Manager". This means and is important that your Quality Manager has management level authority. They need to be taken seriously and have the ability to carry out tasks and trainings as a manager would. More important than the t...
Feb 12, 2022•18 min•Ep 134•Transcript available on Metacast One more new thing, UGH! This is a struggle in the workplace, we've all heard it there's "An App for That". It seems that there is always a new flashy program that’s going to make things easier, better, faster, greatly improve how we do things.
Feb 07, 2022•22 min•Ep 133•Transcript available on Metacast We are excited to share with you some new changes coming to #QualityMatters. Kyle recently launched a poll on LinkedIn to see what you, our listeners thought of the content and would like to hear. Your responses were heard. You all want more about tips and tricks and running a QMS, less about case studies. It looks like we’ve convinced you that having a QMS is a great thing, now you want to know how. So, in the future, that’s what the content of #QualityMatters will be. To that end, we will be p...
Jan 31, 2022•18 min•Ep 132•Transcript available on Metacast The Dalkon Shield was an IUD developed in the 1960s by OB-GYN Hugh Davis with electrical engineer Irwin Lerner. They brought in a lawyer, Robert Cohn, to help them form The Dalkon Corp. Because The Dalkon Corp had no sales force, they decided to sell the product to another company. That company was AH Robins, who made Robitussin and chapstick, among other things. After more than a decade, many findings came out about the Dalkon Shield. Instead of using a monofilament string, this IUD used hundre...
Jan 24, 2022•28 min•Ep 131•Transcript available on Metacast The U.S. Naval Ship Repair Facility and Japan Regional Maintenance Center (SRF/JRMC), Yokosuka detachment has thousands of gallons of oil routinely drained from ships coming into dry dock. Special teams have to be on standby and ready at any given time to remedy a spill. Shop X-99 consists of 65 members, 28 of which are oil specialists. Shop X-99 also holds the seven member ‘Mada Yatte Tanda (MYT) team. This team, in keeping with SRF/JRMC’s organizational goals, decided to improve technology, sp...
Jan 18, 2022•18 min•Ep 130•Transcript available on Metacast In 2006, Singapore’s Housing and Development Board wanted to improve work processes and better support it’s own mission. They enlisted the help of Accessway V2 Innovation & Quality Circle to help. Accessway V2 used the Lotus Blossom Technique to identify problems and solutions. They decided the problem with the most potential solutions would be the easiest to solve. This revealed that the tool to check accessible ramp gradients would be the easiest problem to solve. Also in 2006, at this time, S...
Jan 03, 2022•19 min•Ep 129•Transcript available on Metacast This week's episode is the third and final in a series with API the American Petroleum Institute. We had the pleasure of speaking with David Miller, PE, F.ASCE Senior Director, Standards Development | Global Industry Services about the latest edition of the API Spec Q2 management system standard for Oil & Gas Service providers. If you or your organization is interested in learning more about the API monogram or certification program, you can check them out at https://www.api.org/. And if you or ...
Dec 16, 2021•24 min•Ep 128•Transcript available on Metacast This week's episode is the second in a series with API the American Petroleum Institute. We had the pleasure of speaking with Kevin Ferrick about the monogram program with API and its roots going back to the 1920's at the very start of the Oil & Gas industry. If you or your organization is interested in learning more about the API monogram or certification program, you can check them out at https://www.api.org/. And if you or your team is looking for help and support in preparing for certificati...
Dec 14, 2021•20 min•Ep 127•Transcript available on Metacast This week's episode is the first in a series with API the American Petroleum Institute. We had the pleasure of speaking with Anchal Liddar about API GIS Standards and its role within API and just learning a lot about API and the work they do. If you are new to the Quality Management world or the world of monograms and certification in the Oil & Gas industry, this is a must listen to episode. If you or your organization is interested in learning more about the API monogram or certification progra...
Dec 05, 2021•20 min•Ep 127•Transcript available on Metacast Could it be that we just solved the world supply chain problems...? Maybe so, maybe no, but you have to tune in and check it out to see for yourself. We have our guest from last week's episode Rob Carlson on with us. If you are local to the Houston area, check out the good folks with SBDC through the San Jacinto college system Robert Carlson has extensive U.S. domestic and international business experience with corporations, universities and government agencies. He is well versed and knowledgeab...
Nov 24, 2021•21 min•Ep 125•Transcript available on Metacast Quality Matters and we believe that Small Business Matters as well. That is why we are thrilled to have Robert Carlson from our local SBDC "Small Business Development Center" on the show today. The SBDC with the help of fantastic folks like Robert Carlson have been instrumental in the success of Texas Quality Assurance during the COVID-19 pandemic and economic fall out. If you are local to the Houston area, check out the good folks with SBDC through the San Jacinto college system Robert Carlson ...
Nov 10, 2021•24 min•Ep 124•Transcript available on Metacast Such a fun conversation today with Kris Early of GyroData. The technology used in drilling for oil & gas has advanced so very far. These updates enable drilling teams to save not only time and money, but minimize environmental impacts on a large scale. We love the Oil & Gas industry and so many of the amazing innovations that make it so great. This week is no exception. This week we're learning a lot about how the same technology that puts satellites in space is used to hit even smaller targets ...
Oct 26, 2021•21 min•Ep 123•Transcript available on Metacast In our last episode of the Top 5 Quality Management System Failures of all time according to Domenic Tramontana, we discuss the Ford Pinto. Most people are familiar with the disaster that was the Pinto. I had heard jokes about it but didn’t really know what was funny. I was shocked when I learned more about the Ford Pinto. The fact is, Ford knew about their gas tank problem. Not only did they know, they held a patent to a safer tank that OTHER car manufacturers were using in the same size cars a...
Oct 18, 2021•21 min•Ep 122•Transcript available on Metacast We continue the Top 5 Quality Management System Failures of All Time-a review of an article written by Domenic Tramontana. We quickly discuss a design flaw with the iPhone 4-an antenna in the wrong place. Kyle tells us about the process of testing and validation. Included in this episode is the Teton Dam. Construction began on the dam in 1972, and was completed in November of 1975. On June 3, 1976, two small seeps were observed. On June 5, 1976 the embankment breached and there was a rapid relea...
Oct 11, 2021•18 min•Ep 121•Transcript available on Metacast Out of the Crisis by W. Edwards Deming (Author) According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by th...
Oct 04, 2021•Ep 120•Transcript available on Metacast Can OSHA force you to get the shot (ETS for COVID-19 Vaccine)? Is there any precedent for this in the past? What's this gonna do to workplace safety culture? Is osha gonna become the next distrusted part of the political machine? Seems there are far more questions and answers at this point in time period the COVID-19 ETS, emergency temporary standard, is not even out yet but we're already preparing for what it might bring to our workplace. It is vitally important that we focus on are people, on ...
Sep 24, 2021•21 min•Ep 119•Transcript available on Metacast Can OSHA force you to get the shot (ETS for COVID-19 Vaccine)? Is there any precedent for this in the past? What's this gonna do to workplace safety culture? Is osha gonna become the next distrusted part of the political machine? Seems there are far more questions and answers at this point in time period the ETS, emergency temporary standard, is not even out yet but we're already preparing for what it might bring to our workplace. It is vitally important that we focus on are people, on our cultu...
Sep 20, 2021•20 min•Ep 118•Transcript available on Metacast The Hubble Space Telescope is a space telescope that was launched into low Earth orbit in 1990 and remains in operation. It was not the first space telescope, but it is one of the largest and most versatile, renowned both as a vital research tool and as a public relations boon for astronomy. The problem is, when it went up into space, the lens wasn't configured properly and it required one of the most large scale repair efforts in human history. Learn more about #QualityMatters & Texas Quality A...
Sep 06, 2021•19 min•Ep 117•Transcript available on Metacast We preach each week about how Quality Matters and what benefits we have when it goes well. But this time, we are starting a mini series on what can go wrong, and horribly horrible wrong when Quality Management Systems fail. The first in this week's mini series, we explore what went wrong with the Three Mile Island nuclear plant disaster. This is the initial article with the top 5 disasters. https://www.qad.com/blog/2019/09/the-top-five-quality-management-system-failures-of-all-time This is the a...
Aug 30, 2021•23 min•Ep 116•Transcript available on Metacast How Good Humans Sell by Catherine Brown (Author) https://www.amazon.com/How-Good-Human... If you don’t think of sales as an honorable profession, you haven’t read Catherine Brown’s new book: How Good Humans Sell: The Proven Path to B2B Sales Success. A veteran of 25+ years of B2B (business-to-business) selling, Catherine understands what it means to start and build a business during challenging times. She launched her first sales consulting firm in 2003 and now runs the sales training firm, Extr...
Aug 25, 2021•50 min•Ep 5•Transcript available on Metacast This week we are sans Darci again, but Kyle is talking with our friends at BIC Alliance on how to stand out in the crowd with Jeremy Osterberger, President and Chief Operating Officer. Jeremy has some great lessons from his own career personally and from his family generations back in the Oil & Gas and Energy Industry at large. Watch this week's episode on YouTube Maybe you need to stand a brick or cook biscuits in the morning, but find your mark and make it count! Regardless where you are in yo...
Aug 23, 2021•21 min•Ep 115•Transcript available on Metacast Be sure to check out PART1 this two part episode! This is one of the more exciting episodes we have done, and we are releasing this in a special 2 part episode. We have the legendary Mark LaCour of OGGN of the oil and gas global network joining us this week, stepping in for Darci. But more so this is the hot topic of the day, but it does not need to be a topic filled with fear and uncertainty and anxiety. All problems have solutions, and the key to identifying good solutions is the use of qualit...
Aug 12, 2021•22 min•Ep 114•Transcript available on Metacast This is one of the more exciting episodes we have done, and we are releasing this in a special 2 part episode. We have the legendary Mark LaCour of OGGN of the oil and gas global network joining us this week, stepping in for Darci. But more so this is the hot topic of the day, but it does not need to be a topic filled with fear and uncertainty and anxiety. All problems have solutions, and the key to identifying good solutions is the use of quality management principles and the process approach. ...
Aug 12, 2021•18 min•Ep 114•Transcript available on Metacast Each new innovation presents the fear of job loss, but each new innovation creates new opportunities no one could have expected. Join us this week discussing innovations in automation from Kroger or Checkers and more. In light of the pandemic, unemployment benefits, and the new post COVID world we are entering, what do you think the impact on the workforce will be? Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTubewww.qmcast.com | Texa...
Aug 03, 2021•20 min•Ep 113•Transcript available on Metacast As promised in last week's episode regarding Border Control on the Texas Border, we are exploring the craziest accident investigation Kyle has been involved in, the Three Stooges and Accident Investigations. Improper goal setting can result in some crazy unintended consequences. This week's episode gives us a great chance to explore how people can become rigidly aligned to a single cause, rather than examining the topic as a whole. Join us as we explore Larry, Moe & Curly. Learn more about #Qual...
Jul 26, 2021•21 min•Ep 112•Transcript available on Metacast 
