This week is something new something different for the #QualityMatters podcast. We are examining the border crisis on the Texas border through the lens of quality management and root cause analysis. Let's face it things in life are almost never as simple as we think they are. People in politics, the workplace, even in our own homes and families and churches we tend to find the single cause that we want to champion. The problem of course is that the world is so much more complex than we often rea...
Jul 19, 2021•22 min•Ep 111•Transcript available on Metacast We previously discussed a similar article involving a four day work week where Microsoft ran an experiment in Japan. Today we are discussing a very similar experiment where the entire nation (just about) of Iceland has moved to a standard four day work week. Sounds great to us, but the questions we have are, is this sustainable and will it work here in America? There are a lot of factors involved, potential of unintended consequences, but worth considering! What do you think? Check out Episode 4...
Jul 12, 2021•21 min•Ep 110•Transcript available on Metacast In this generation-defining self-help guide, a superstar blogger cuts through the crap to show us how to stop trying to be positive all the time so that we can truly become better, happier people. For decades we've been told that positive thinking is the key to a happy, rich life. "Fck positivity," Mark Manson says. "Let's be honest, sh!t is fcked, and we have to live with it." In his wildly popular Internet blog, Manson doesn't sugarcoat or equivocate. He tells it like it is - a dose of raw, re...
Jul 09, 2021•40 min•Ep 4•Transcript available on Metacast We're still not sure what living in a van down by the creek has to do with Objectives and Key Results, but you'll have to tune in to find out for yourself! Join our team of business visionaries for this unique livestream discussion on " Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs " by John Doerr All opinions expressed are that of the individuals themselves. The Business Visionaries Book Club is presented by #QualityMatters. Quality Matters and it imp...
Jun 16, 2021•58 min•Ep 3•Transcript available on Metacast A health organization in New Zealand hands in its standard accreditations for a more strenuous criteria program. This is a very interesting case study in which Spectrum Care in New Zealand decided to trade in their standard accreditation for a performance-based model. Being a government funded organizations, Spectrum had certifications that they were required to keep and accreditations that they achieved voluntarily to show a standard of excellence. They consistently achieved the maximum three-y...
Jun 15, 2021•18 min•Ep 107•Transcript available on Metacast There’s more than one way to skin a cat, or to achieve Quality Management. That’s one of the best things about Quality Management, it’s not a one size fits all. In this episode, we discuss several different approaches, as laid out by Carter McNamara on managementhelp.org. All of these approaches are beneficial to different companies depending on your needs. WE kind of had fun with this episode, with Darci quizzing Kyle on the different approaches listed to see if he agreed with the description I...
Jun 07, 2021•20 min•Ep 106•Transcript available on Metacast Kyle loves the plan, do, check, act cycle and he was happy to discuss this article written by Carter McNamara on managementhelp.org. The key to a good quality management system is making sure that it stays alive. So many times, we see clients getting the system to simply appease the customer or get a certification. Once the contract is won or the certification achieved, the management system dies without even a funeral or a bouquet of flowers. There are several reasons for this. One is the cultu...
Jun 01, 2021•21 min•Ep 105•Transcript available on Metacast Listen in as we talk a little bit about Chris Voss’ book Never Split the Difference and his Holy Sh!t Moment. Never Split the Difference by Chris Voss is a real-life guide to negotiation. He was an FBI Hostage negotiator and describes real life situations he was in. In the book, he is wrestling with needing to change the way the FBI questions hostage takers. He gets called in to a case his buddy is on and listens to the tapes they have so far. One drug dealer kidnapped another drug dealer’s wife...
May 24, 2021•19 min•Ep 104•Transcript available on Metacast What does a Burlesque Juggling act have to do with your first 90 days in a new corporate management position? Well, you'll just have to tune in to find out! Join our team of business visionaries for this unique livestream discussion on “The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Updated and Expanded" by Michael D. Watkins . The Business Visionaries Book Club is presented by #QualityMatters. Quality Matters and it impacts us everywhere from the oil fields to ...
May 20, 2021•43 min•Transcript available on Metacast Never Split the Difference by Chris Voss is a real-life guide to negotiation. He was an FBI Hostage negotiator and describes real life situations he was in. In this episode, we discuss why he choose the title, “Never Split the Difference”. Chris says that negotiation is hard, and we often compromise “because it is easy, and it saves face.” The fact is that for each party to get what they want; you must work towards a creative solution. “Creative solutions are almost always preceded by some degre...
May 18, 2021•22 min•Ep 103•Transcript available on Metacast Quality Matters folks! Have we said this before? Quality Matters at home too. The same principles that make for a smooth and efficient work environment can be adapted for home with a family. Don't believe us, well check out the conversation with Darci and Kyle and let us know what you think. L Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTubewww.qmcast.com | Texas Quality Assurance
Apr 28, 2021•24 min•Ep 102•Transcript available on Metacast We are back in the studio and recording after a short break there. Today we are diving right into Continuous and Continual Improvement. One is more the realm of management systems like ISO 9001 and API Q1 while the other is in the realm of Lean and Six Sigma. What's the difference? Why does it matter? Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTubewww.qmcast.com | Texas Quality Assurance
Apr 19, 2021•25 min•Ep 101•Transcript available on Metacast Join Darci aka Boss Lady and Kyle for the 100th episode of the #QualityMatters podcast. In typical "Boss Lady" fashion Darci has selected the topic to be education from a case study "Oklahoma School District Goes Over the Top". An old saying goes hard times create strong people, strong people create good times, good times create weak people and weak people create hard times. How do we break the cycle an stay on top? Well the Jenks Public Schools in Oklahoma was already doing all the education t...
Mar 31, 2021•24 min•Transcript available on Metacast Just as the episode title says, random conversations and requirements that quality managers have to deal with and find solutions for! Melissa Basnight | Quality System Manager for Tietronix Medicalhttps://www.linkedin.com/in/melissabasnight/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTubewww.qmcast.com | Texas Quality Assurance
Mar 23, 2021•21 min•Ep 99•Transcript available on Metacast We finally got Jeff on our podcast, the man behind the ethical shop. It wasn’t a surprise to hear him say things about putting processes and procedures in place. He has a robust history of improving businesses in different industries, so it made sense when he opened his shop to improve the automotive repair industry. Here’s the background. I’m not selling his shop; I’m telling you what he does to be successful. Last year, starting in February, both of our cars took turns for almost the whole yea...
Mar 15, 2021•23 min•Ep 98•Transcript available on Metacast Depending on the industry and standard you are working with, the question will arise are they CAR's, CAPA's, PA… "Corrective & Preventative Actions" with Melisa Basnight. API Q1 references Preventative Actions as a separate report, ISO 9001:2008 references Corrective Actions by name but in ISO 9001:2015 the term doesn't appear at all and is only inferred. In the medical device world they are almost exclusively CAPA for ISO 13485. What is a Quality Manager to do? Join us as we discuss these vario...
Mar 09, 2021•22 min•Ep 96•Transcript available on Metacast Opportunities such as these only come around every few decades. There is hope for rebuilding, recovering, and thriving in the new economy for those ready to embrace change, live their vision, and respond to changes with a culture built around quality. We believe that 2021 is the year that small business can and aught to shine. #QualityMatters presents our first live event, to be live streamed as well. Join us for an early lunch at Fogo de Chao March 2nd. Our panel of experts will be discussing h...
Mar 03, 2021•38 min•Ep 97•Transcript available on Metacast This week we are exploring the ides of Six Sigma a bit further, and looking at capability analysis through the lens of a baseball. The math and statistical analysis behind the game of baseball is astounding, but can provide an excellent point of view to understand our modern manufacturing limits and controls better. Don't forget we are hosting our first public #QualityMatters event next Tuesday March 2nd!. Be certain to purchase your ticket on event bright ASAP. Our panel will be discussing Qual...
Feb 25, 2021•19 min•Ep 95•Transcript available on Metacast So, what the heck is Lean Six Sigma, how is it different from ISO 9001, is one better than the other, who should use one vs the other??? Well, we explain it all for you today! Maybe not, but we take our best attempt to understand these two very different models. If you are looking to attend our first public #QualityMatters event, then be certain to purchase your ticket on event bright ASAP. Our panel will be discussing Quality Management for Small Business Successes in the New Economy at Fogo de...
Feb 15, 2021•21 min•Ep 94•Transcript available on Metacast This week Melissa Basnight, Quality Manager at Tietronix Medical. You may recognize Melissa from a previous episode a year ago, Coffee Pot Process Mapping. Today with Melissa we discuss Documented Information Development. Documented Information and the process for writing process procedures, specifications, and other required documented information cannot be underestimated. Join us as we discuss how to get started, what steps involved, and the value added to your team. Find Melissa on Linkedin.h...
Feb 09, 2021•22 min•Ep 93•Transcript available on Metacast We are very excited to have a special guest on the podcast this week, Major Andrew Freeman. Andrew is a Major in the US Army, having served overseas in Afghanistan and today serves to train our brave men and women to serve overseas and domestically. Andrew and Kyle grew up together having been friends since early elementary. Andrew brings great insight into the requirements for not only a successful but large scale diverse and dynamic training program. We hope you enjoy. L Learn more about #Qual...
Feb 01, 2021•21 min•Ep 92•Transcript available on Metacast FRACTIONAL QUALITY MANAGEMENT Supporting small and medium sized business for all your quality management needs. https://texasqualitymanager.com/ Can't Spare Current Staff Hiring new employees in unstable markets creates risk and can divert management's focus from core business operations. By working with Texas Quality Assurance, you get a high impact an experienced team of Quality Managers without endangering current business practices. Immediate Impact New hires require time to learn the busine...
Jan 18, 2021•19 min•Ep 91•Transcript available on Metacast Rachel Bays and the team at Illuminate Video are working hard to build a new more modern world of Safety Videos. We have all been forced to sit through hour after hour of horribly mind numbing, unrealistic, cheesy safety videos. Join us as we explore more about the world of Safety Videos and Safety Training in the new more modern and digital age! https://illuminatevideo.com/ SMALL BUSINESS, BIG IDEASIlluminate is a 100% women-owned small business based in Houston, Texas. Since 2015, we’ve been b...
Jan 11, 2021•24 min•Ep 90•Transcript available on Metacast Mark Coldiron - Corporate Quality Director. Mark shares his stories of working up the ladder, literally and figurately to achieve success in Quality Management.https://www.linkedin.com/in/mark-c-06482922/ Mark has thirty years experience in the design, erection and installation of piping and piping systems in paper mills, refineries and power plants. This includes experience from craft level through Project Manager, as well as QA/QC and QA/QC Management to the Corporate level. He has also worked...
Jan 05, 2021•22 min•Ep 89•Transcript available on Metacast Explaining a Quality Management System-what it is, what it does, how it changes-seems to be a daunting task. In this episode, we use something fun to explain a lot of the terms that go along with a QMS. Every year for Christmas, our family does what we call Jingle Bags. We fill a bag with treats and goodies and drive a planned route. One of the kids gets out, sneaks to the door, leaves the bag, knocks loudly and runs back to the car. Basically, we have a fun excuse to play ding dong ditch. It’s ...
Dec 14, 2020•23 min•Ep 88•Transcript available on Metacast Injection molding is just what it sounds, using a mold, injecting it with melted material and hardening that material to create the desired product. It’s not as simple as it sounds, though. Everything that goes into injection molding must be a quality product to produce tight tolerances. In this episode, Adam describes to what tolerances he is creating parts as a supplier to OEM’s (Original Equipment Manufacturers). The molds sometimes must be prepped with a coating in order to preserve the qual...
Dec 05, 2020•24 min•Ep 87•Transcript available on Metacast During difficult financial times, either from the economy at large or individually within a single organization, Quality Management System “QMS” programs are often some of the first to be cut in cost savings efforts, and are impacted by cost reductions elsewhere in the organization. The growing digital work environment is providing many opportunities for new methods of managing and maintaining a QMS. The QMS provides the foundation for often required (either by customer or legally enforced) cert...
Nov 22, 2020•21 min•Ep 86•Transcript available on Metacast Quality 4.0, "BOK" Body of Knowledge, jargon and Quality Management lingo... So many terms, so difficult to communicate why Quality Matters. Its so important to understand we are marketing Quality Management principles to our team, our customers and our leaders. If it is not understood its not going to be implemented. Small Businesses are often excluded from the conversations, and lets face it most business in America are small business. Lets make Quality "Small Biz Friendly". Quality Culture in...
Nov 17, 2020•21 min•Ep 85•Transcript available on Metacast Originally the "Five Keys to a Successful Implementation" centered on implementing a software solution. But as we continued to dig deep into this idea, it soon became evident that these Keys apply to any aspect of your business be is software, management and/or personnel change, new process, new product lines or a new management system, you name it! We hope you enjoy this next episode on the Quality Matters Methodology. Ensure your support teams are part of the processCommunicate Communicate Com...
Nov 09, 2020•21 min•Ep 84•Transcript available on Metacast Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. This week we cover Customer focus, Leadership & Engagement of People. The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3 – Engagement of peopleQMP 4 – Process approachQMP 5 – ImprovementQMP 6 – Evidence-based decision makingQMP 7 – Relationship managemen...
Nov 02, 2020•19 min•Ep 83•Transcript available on Metacast 
