342: How to Create a Great Customer Experience
Episode description
Have you ever taken the time to step back and consider what the EXPERIENCE is like for a CUSTOMER that buys from your business?
If you haven’t yet, then I want you to understand that improving your customer experience is one of the easiest ways to…
1. Increase your revenue and make more profit
2. Create more opportunities for your business
The problem is, most people in our profession only focused on the value of the initial sale – not thinking longer term – building relationships and creating an experience for customers.
This 2023, it’s no longer about marketing and sales, it’s more on customer experience and delivering customer results.
In this episode, I’ll teach you how to create a memorable customer experience and make a difference in the lives of your customers.
Listen to Learn
00:14 - Why customer experience is key to profitability?
02:45 - QUESTION: What percentage of your customers buy from you more than once?
04:30 - 2 signs that show your customers are happy
06:00 - QUESTION: What's the lifetime value of a customer in your business?
10:34 - Customer service vs. Serving your customers
12:17 - How to bring more value into your customer relationship
15:34 - Actionable steps to personalize the process
19:40 - The #1 way to build relationships and trust