What to Do When a Junior is Badmouthing Your Colleagues - podcast episode cover

What to Do When a Junior is Badmouthing Your Colleagues

Mar 08, 202248 minEp. 113
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Episode description

Dr Ed Pooley joins us in this episode to discuss what we should do when we see inappropriate behaviour like badmouthing. He shares how we can manage difficult conversations with the intent of helping others. We also discuss the importance of recognising triggers through the SCARF model.

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Episode Highlights

[04:16] Why Tough Conversations are Tough

  • Even if you know what the right thing to do is, it’s often still difficult to manage a tough conversation. 
  • We often already know what to do but don't know how to do it.
  • Reporting these behaviours is inappropriate and rooted in your sense of right or wrong.

[11:41] How to Confront Difficult Conversations 

  • We make excuses to avoid addressing issues and difficult conversations.
  • There’s always a reason for people’s behaviour.
  • Remember that it’s not about being right or wrong.

[19:16] Helping Others and Assume Good Intentions 

  • Assuming the reasons behind people's actions can push them further away.
  • Instead of judging people, learn to ask if they’re struggling.
  • When you confront someone, don’t assume that their actions are done with ill intent.

[23:41] Recognising the Chimp State

  • It’s hard to have difficult conversations when people are in their chimp state.
  • Recognise your own responses so you can see them in others too.
  • Your actions may trigger other people’s chimp states. 
  • The SCARF model explains triggers, and stands for status, certainty, autonomy, relatedness, and fairness. 

[31:49] Value People’s Autonomy

  • Autonomy is related to people’s control over their environment or position. 
  • Frame your intentions into a request.
  • Be neutral, clear, and non-confrontational. 

[37:03] Be Fair

  • Find out whether your feeling of unfairness is grounded in reality. 
  • Don't fall into over-generalisation of beliefs. 
  • Give others autonomy by asking how the situation can be made fairer...
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What to Do When a Junior is Badmouthing Your Colleagues | You Are Not A Frog podcast - Listen or read transcript on Metacast