Complaints and How to Survive Them E3: Surviving the Process
Episode description
Drs Jessica Harland, Heidi Mounsey and Caroline Walker join us in this episode to discuss how to survive the process of receiving and going through a complaint.
Episode Highlights
[11:12] Why Don’t We Talk About Complaints?
- So much of a health professional’s self-esteem is based on their career.
[13:47] How People Feel When They Make a Mistake at Work
- Doctors often feel guilt, shame, anger and frustration.
[16:42] How to Cope When You Make a Mistake at Work
- Openly share and talk about complaints.
[19:17] Miscommunication and Complaints
- Many complaints are a result of miscommunication.
[21:39] Differences in Handling Complaints
- It's easier to handle an objectively written complaint about systems and processes.
[27:09] The Importance of Perspective
- It helps to depersonalise the complaint.
[33:30] How to Look After Yourself
- Take a break to help you cope.
- Keep an eye on the basics.
[37:12] Stop Fixating on Mistakes
- Be kinder to yourself.
[42:47] Practical Advice for Through a Complaint
[48:22] Three Tips for Surviving While Going Through a Complaint
Enjoyed This Podcast?
Write a review and share this with your friends.
Sign up for a FREE workbook.
Join the Shapes Collective Facebook group.
Find out more about our training here.
Email Rachel or reach her on LinkedIn or Twitter.
Podcast Links
- Permission to Thrive CPD membership
- Medical Protection
- Dental Protection
- NHS Practitioner Health
- COVID 19 Supporting Doctors Series with Dr Caroline Walker:
- E27: On stress and anxiety
- E28: Dealing with sadness, anger and grief
- E30: Moral injury hurts
- E33: On expectations
- E36: COVID fatigue
- E43: COVID boredom
- E63: How to survive tough times
- Complaints and How to Survive Them Series:
- E78: Preparing to Fail Well
- E80: What to Do When You Make a Mistake
- Jess: Website | Twitter
- Caroline: The Joyful Doctor | Facebook | Instagram | Twitter | LinkedIn
- Heidi: Medical Protection
Mentioned in this episode: