Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 311 features Leah, Executive Director with the Alabama 9-1-1 Board, Sara, Senior Consultant with 911Authority, and Megan, Dispatch supervisor at Decatur County Communications and the first recipient of the Wendy Day Memorial Scholarship. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – A recap of what has bee...
Mar 03, 2020•47 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 310 features Congresswoman Norma Torres who represents California’s 35th District. In this episode we recap what has been going on since we last spoke, the status of the 911SAVES Act, and much more! Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – A recap and update from our last episode The status of the 911...
Feb 26, 2020•25 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 309 features Tracy Eldridge, Community Engagement Manager with RapidSOS and the NG9-1-1 Institute’s 2020 9-1-1 Industry Professional of the Year recipient and February spotlight for the 911derWomen group. In this episode we recap Tracy’s moment right before receiving her award and take a trip back to her first award, along with her triumph in public safety. Supported by INdigital Joi...
Feb 21, 2020•41 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 308 features Olivia Mead, Founder & CEO of Yoga for First Responders. In this episode Olivia shares her love, drive, and inspiration for yoga, and how she and her organization are changing the lives of those in public safety. YFFR - Facebook | Twitter | Instagram | Web | YouTube Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts ...
Feb 19, 2020•1 hr 16 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 307 features Paula, 9-1-1 dispatcher with Muskogee County EMS out of Oklahoma. In this episode Paula shares her 9-1-1 story along with a raw post on social media after a traumatic call she took. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Paula’s 9-1-1 story From a server at Chili’s to dispatch A raw pos...
Feb 14, 2020•49 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 306 features Jim Brown, retired 9-1-1 dispatcher and reclassification advocate. In this episode Jim shares stories from his days in dispatch, an officer involved shooting that he will never forget, and he shares his work on reclassification in the state of West Virginia. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episod...
Feb 10, 2020•53 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 305 features Nicole, Training and Administrative Supervisor with Chelsea Emergency Management and Communications. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts -...
Feb 06, 2020•1 hr 9 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 304 features Monica Million, President of NENA. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – The importance of NENA SBP & CIF 9-1-1 around the world International 9-1-1 Coalition As always, if you have any comments, que...
Jan 29, 2020•42 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 303 features Leah, Executive Director of the Alabama 9-1-1 Board. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Leah’s 9-1-1 story An unforgettable first 9-1-1 call From dispatch to Executive Director of Alabama 911der Women...
Jan 22, 2020•34 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 302 features April Heinze, 911 and PSAP Operations Director with NENA. In this episode we talk about how YOU can get involved and make a difference in the 9-1-1 industry as well as the importance of the upcoming Standards and Best Practices Conference and Stress, Wellness, & Resiliency: A NENA Critical Issues Forum. Supported by INdigital Join our Patreon for perks, exclusive bon...
Jan 15, 2020•40 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 301 is the first episode of 2020 and was recorded at the 2019 IPSTA Conference in Illinois. This episode features Edna, Telecommunicator with Chicago OEM and Pat, Dispatcher of the Year and Telecommunicator with Chicago OEM. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Pat and Edna’s 9-1-1 story Starting ...
Jan 08, 2020•31 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is the final episode of 2019 and we are going out with a bang. Episode 300 was recorded at the 2019 IPSTA Conference. This episode is known as an Open Mic session and it features funny and outrageous 9-1-1 stories and experiences. I want to thank everyone who attended the session and for doing the job you do. Thank you! Supported by INdigital Episode topics – Open Mic Stories As always,...
Dec 31, 2019•26 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 299 was recorded at the 2019 IPSTA Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Illinois. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Dec 20, 2019•25 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 298 was recorded at the 2019 Texas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Texas. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Dec 11, 2019•29 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 297 was recorded at the 2019 IPSTA Conference in Illinois. This episode features Shantal, dispatcher with Lake County Sheriff’s Office. Supported by INdigital Episode topics – Shantal’s 9-1-1 story The difficulty of next of kin notifications The change in 9-1-1 technology over 22 years Building relationships between co-workers As always, if you have any comments, questions, or you wo...
Dec 02, 2019•34 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 296 was recorded at the 2019 Kansas Fall Conference. This episode features the lighter side of 9-1-1 dispatch. Supported by INdigital Episode topics – Open Mic Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Nov 19, 2019•28 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 295 was recorded at the 2019 Kansas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Kansas. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Nov 15, 2019•1 hr 19 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 294 features Dawn, training manager, with an agency out of northeast Kansas and was recorded live at the 2019 Kansas fall conference. Supported by INdigital Episode topics – Dawn’s 9-1-1 story Early training A trip through time in 9-1-1 technology The good calls that stick And much more As always, if you have any comments, questions, or you would like to be a guest on the show, pleas...
Oct 30, 2019•39 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 293 features Catherine, a communications officer with an agency out of central Kansas and was recorded live at the 2019 Kansas fall conference. Supported by INdigital Episode topics – Catherine’s 9-1-1 story Early training From one side of public safety to dispatch When the caller is the killer Calls that stick And much more As always, if you have any comments, questions, or you woul...
Oct 28, 2019•37 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 292 features Carlton, IT Manager with Shelby County 9-1-1 and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Carlton’s journey into public safety IT What could happen when a call fails to deliver Devices are always listening, can the tone or volume of our voice trigger a device to call 9-1-1 And much more As always, if you have any...
Oct 17, 2019•28 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 291 features Ron Leonard, Chaplain and Molly with Canines for Christ and was recorded live at the 2019 TENA conference in Tennessee. Canines for Christ - Facebook | Web Contact Ron at inchristalone2004@comcast.net Supported by INdigital Episode topics – History of Canines for Christ Ron’s part as a Chaplain and handler Molly’s duty as a therapy dog And much more As always, if you hav...
Oct 16, 2019•20 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 290 features Lesley, QA/Training Coordinator with Carter County ECD and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Lesley’s 9-1-1 story Calls that stick with you Dale Earnhardt Jr. incident And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gm...
Oct 15, 2019•39 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 289 features Morgan, telecommunicator with Bradley County 9-1-1 Center and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Morgan’s 9-1-1 story Inspiration through dispatch stories And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Oct 14, 2019•32 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 288 features Heather, Training Supervisor, and Paige, Supervisor, with Monroe County E-9-1-1 and was recorded live at the 2019 TENA conference in Tennessee. Supported by INdigital Episode topics – Paige’s 9-1-1 story Heather’s 9-1-1 story When trainers make a difference Calls that stick with you And much more As always, if you have any comments, questions, or you would like to be a g...
Oct 02, 2019•42 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 287 features Sara, a dispatcher with South Metro Fire Rescue out of Colorado. Supported by INdigital Episode topics – Sara’s 9-1-1 story Giving birth over the phone How do we make this job more of a career? And much more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Sep 24, 2019•56 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 286 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch. Supported by INdigital Episode topics – Open mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Sep 18, 2019•19 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 285 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Sep 16, 2019•44 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 284 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch. Supported by INdigital Episode topics – Open mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Aug 27, 2019•31 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 283 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states. Supported by INdigital Episode topics – #IAM911 Stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Aug 22, 2019•20 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 282 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch. Supported by INdigital Episode topics – Open mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com....
Aug 12, 2019•22 min
