Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 341 features the stories of those who attended the first virtual Imagine Listening session. Not only was it a success, but it was held on National #IAM911 Day. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK.*** The stories you are about to hear are all true and come from the dispatchers who live them. Thank you to everyone who att...
Sep 03, 2020•1 hr 12 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 340 features Myriam, Public Safety Dispatcher with City of Berkeley City and Fire, California. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Myriam's 9-1-1 story Early training Bridging the generational gap of 9-1-1 And more As always, if you have any comments, questions, or you would like to be a guest...
Aug 26, 2020•1 hr 7 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 339 features Tom, retired Communications Director out of Indiana. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – From street sweeper to dispatcher Early training 70's public safety tech to present day And more As always, if you have any comments, questions, or you would like to be a guest on the show, pl...
Aug 20, 2020•1 hr 3 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 338 features Christine, Dispatch Supervisor with Waukesha County Communications out of Wisconsin. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Recap of Growing up 9-1-1: Parenting advice from a 14 year old Signs of PTSD Fear is a liar Rebuilding and restoration And more As always, if you have any comme...
Aug 14, 2020•1 hr
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 337 features Monica, Exec Director of Colorado 9-1-1 Resource Center, Immediate Past President of NENA & Chandy COO & GM of Emergency Services with Inteliquent, and are Co-Chairs of Women in 9-1-1 (WIN) with NENA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web To learn more about WIN please email win@nena.org Epi...
Aug 12, 2020•1 hr 5 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 336 features Ernie, a law enforcement officer out of San Antonio, Texas and is part of the subject of an HBO documentary entitled Ernie & Joe: Crisis Cops. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web To learn more please visit https://ernieandjoethefilm.com/ Episode topics – Ernie's public safety story Early love ...
Aug 06, 2020•1 hr 13 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 335 features Terri, Retired Supervising Public Safety Dispatcher out of Placer County Sheriff’s Office out of California and Co-Owner of the IXII Group. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web To learn more about the IXII Group visit https://ixiigroup.com/ Episode topics – Terri's 9-1-1 story Harsh early training ...
Jul 30, 2020•1 hr 9 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 334 features an announcement that I have been teasing since around the end of June 2020. This episode reveals the next chapter. It's an episode you do not want to miss. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – History of Within the Trenches podcast The end New beginnings And more As always, if you ...
Jul 26, 2020•42 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 333 features James, 9-1-1 Communications Officer with an agency in South Jersey. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – James's 9-1-1 story From explorer to Dispatcher Burn out/recovery And more As always, if you have any comments, questions, or you would like to be a guest on the show, please em...
Jul 23, 2020•1 hr 18 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 332 features Kimberly, dispatcher with Carilion PD out of Virginia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Episode topics – Kimberly's 9-1-1 story Wendy's parking lot birth A chance meeting And more As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wtt...
Jul 15, 2020•1 hr 4 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 331 features Joe Serio, President at the 360 Dispatcher. In this episode we talk about fear and how overcoming fear and realizing that the biggest obstacle is right in the mirror. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web For more information on Joe Serio please follow the link below The 360 Dispatcher - https://360...
Jul 08, 2020•1 hr 22 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 330 features Rosa Ramos, ENP, CMCP, Manager with Alameda County Regional Emergency Communications Center out of California. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Rosa's 9-1-1 story Early calls Championing your cause Reclassification in ...
Jul 01, 2020•1 hr 21 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 329 features Sara Weston, Senior Project Consultant with 911 Authority and Founder of the 911WonderWomen. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Visit 911derwomen.com to learn more! Episode topics – Recap of episode 277 Remembering Wendy Day The birth of...
Jun 24, 2020•52 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 328 features Tyrell Morris, Executive Director with Orleans Parish Communication District, Louisiana. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Tyrell's 9-1-1 story Early training Facing COVID-19 How to #SHOWUP And more As always, if you ha...
Jun 17, 2020•1 hr 12 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Air medical. It’s something I have never done but imagine sending them out, assisting with the landing zone and hope that the patient is located. Episode 327 features Anna, Air Medical Flight Coordinator, Pafford EMS, Air 1 Division out of Mississippi. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, an...
Jun 10, 2020•1 hr 5 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 326 features Amber, Public Safety Telecommunicator with Warren County Communications out of New Jersey. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Amber's 9-1-1 story Early training Infant CPR And more As always, if you have any comments, qu...
May 27, 2020•54 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 325 features funny Open Mic stories of those who attended the 2020 Georgia Emergency Communications conference. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to ...
May 20, 2020•29 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 324 features the #IAM911 stories of those who attended the 2020 GECC conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.*** Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – #IAM911 stori...
May 15, 2020•34 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 323 features Jill, Training and Recruitment specialist, and Amy, Communications Officer III, with Forsyth 9-1-1 and this episode was recorded live from the Georgia Emergency Communications Conference. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics...
May 08, 2020•27 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 322 features Tony Harrison, President of Public Safety Group and this episode was recorded live from the Georgia Emergency Communications Conference. In this episode Tony shares his 9-1-1 story and reflects on what happened as a supervisor during the Oklahoma City Bombing. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks...
May 06, 2020•1 hr 32 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 321 features Jim Lake, Director for Charleston County Consolidated 9-1-1 Center in South Carolina. In this episode we visit the future of 9-1-1 and the Bunny Slipper Project. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Jim’s 9-1-1 story Dispa...
Apr 22, 2020•44 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 320 features Halcyon, 9-1-1 dispatcher with an agency out of Nebraska. This episode was recorded at the 2020 CalNENA conference in California. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Halcyon’s 9-1-1 story Calls that stick A passion for tr...
Apr 21, 2020•37 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 319 features Stacy, public safety dispatch supervisor, with Shascom 9-1-1. This episode was recorded at the 2020 CalNENA conference in California. Below you will find pictures that Stacy took during the Carr fire incident. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discount...
Apr 20, 2020•1 hr
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 318 features funny Open Mic stories of those who attended the 2020 CalNENA conference. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Open Mic stories As always, if you have any comments, questions, or you would like to be a guest on the show, p...
Apr 16, 2020•36 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 317 features the #IAM911 stories of those who attended the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.*** Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – #IAM911 st...
Apr 09, 2020•42 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 316 features funny Open Mic stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode topics – Open Mic stories As always, if you have any comments, questions, or you would lik...
Apr 03, 2020•31 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 315 features the #IAM911 stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.*** Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - W...
Apr 01, 2020•55 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 314 features Stacy, Chief of Emergency Communications, with Manatee County Department of Public Safety, and Brooks, VP of GIS at RapidDeploy. In this episode we visit Next Generation 9-1-1, dispatch stories, and the importance of not only GIS for routing calls but how developing software for 9-1-1 can be impacted by a line of code. Sponsored by RapidDeploy - Facebook | LinkedIn | Twi...
Mar 27, 2020•27 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 313 features Director Karima Holmes with the Office of Unified Communications. In this episode we talk about Karima’s journey from dispatch to Director and what it takes to bridge the gap between dispatch and multiple agencies. It’s an episode you do not want to miss. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web Supported by INdigital Join our Patreon for perks, exc...
Mar 18, 2020•44 min
Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 312 features three 9-1-1 professionals of the Office of Unified Communications (DC911.) In this episode I spoke with Jettia, Calltaker, Greg, EMS/Fire dispatcher, and Mike, Law Enforcement dispatcher and they not only share their 9-1-1 experience but the unique challenges that come with a large center commanding many agencies. Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter ...
Mar 13, 2020•39 min
