JFDI just F-ing do it is the theme for this episode. Rachael and her team talk to lots of business owners in the same boat day after day and some of the messaging she’s providing, she provides so often that she thinks she needs to emphasise it to the world. This episode looks at encouraging owners to set boundaries and say no to requests that don’t serve their business or personal goals. Yes you want to do the right thing by your customers but to what extent? You cannot sacrifice your business g...
Nov 25, 2024•11 min•Season 27Ep. 4
In this episode of the Workshop Whisperer podcast, producer Mel and Rach discuss the importance of rest, setting boundaries, and avoiding burnout while balancing business and family life. They emphasize the need for trust in team members, the significance of creating new habits, and the benefits of a four-day work week. The conversation also touches on practical tips for managing time and responsibilities effectively, highlighting the importance of a holistic approach to work and personal life. ...
Nov 18, 2024•13 min•Season 27Ep. 3
In this episode of the Workshop Whisperer podcast, producer Mel, Rach, and Dean discuss their experiences on the road, touching on hotel antics and the challenges of travel. The conversation then shifts to the topic of workaholic tendencies, exploring the impact of workaholism on personal and professional life. Dean shares insights on the identity issues tied to hard work and the addiction-like nature of workaholism, emphasizing the importance of finding balance and harmony in life. The episode ...
Nov 11, 2024•16 min•Season 27Ep. 2
In this day and age we're all going the extra mile to give our customers the best service possible both personally and on their vehicles but what happens when it all goes south and we're getting customers we can do without regularly, to the point where it's really affecting the day to day running of your workshop? Listen in Rach has some advice for you. She also delves into problematic technicians and some advice that may help you deal with that headache too. Whispering Loudly, The Workshop Whis...
Oct 28, 2024•9 min•Season 26Ep. 10
In this episode of the Workshop Whisperer podcast, producer Mel and Rachel discuss various challenges faced by auto repair shop owners, including how to handle clients who frequently ask for discounts and how to deal with late payments. They emphasize the importance of valuing one's work, setting clear terms with clients, and having systems in place to manage client expectations and payments effectively. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic De...
Oct 25, 2024•13 min•Season 27Ep. 1
Are you stuck in a cycle of anxiety with your business? Huge highs and low lows, cars coming in and going out and you seeing the money coming over the line riding the high times but then freaking out in those slower periods? That was Adele and Brook’s story but they put their hands up to do the work and change it so their day to day life was a lot less stressful and their business could ride out the quieter times in a more relaxed fashion. Whispering Loudly, The Workshop Whisperer's Podcast. Tha...
Oct 21, 2024•11 min•Season 26Ep. 9
Our Auto Repair Shops tend to develop overtime and our customers follow our processes and interact with us according to our rules but what if you responded to your customers directly in relation to the way that best suited them? Listen in to learn the four ways your customers buy and how you can adapt your practices to better suit them and their needs. Learn about how to understand your customers a little bit better, make them happier and increase your bottom line. Whispering Loudly, The Worksho...
Oct 14, 2024•12 min•Season 26Ep. 8
Scott Brown from Diagnostic Network joins us from California to talk about the lay of the land in America at the moment the challenges they've faced what they've learnt and how they've grown from it. He also gives you an insight into what the Diagnostic Network can do to help and grow your auto-repair shop. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid . Find out more about the Workshop Whisperer - https://workshopwhis...
Oct 07, 2024•12 min•Season 26Ep. 7
As a busy workshop owner you juggle many different tasks and wear many different hats. You also trust in third parties when outsourcing different companies and people to do things for your business but what happens when they're taking you for a ride or even worse taking advantage of you. It's time to take stock of the people you're working with outside your business and pull out the weeds. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond ...
Sep 30, 2024•10 min•Season 26Ep. 6
Craig Deakin dives straight into the worst enemies facing the independent shop owner in this day and age and the way forward. From technology advances to the way we’re educated, sharing of best practice and labour rates. This is a great episode to tune into, pardon the pun. Rate and review wherever you listen. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid . Find out more about the Workshop Whisperer - https://workshopw...
Sep 23, 2024•11 min•Season 26Ep. 5
Marketing used to be easy, put an add in the newspaper or call up your local radio station or TV network and off you go. These days its all very confusing you’ve got social media strategists telling you to spend thousands with them to get a fine looking ‘feed’ and often it just all seems too much. Join Rach as she guides you through the quagmire of marketing confusion to discover an easy to implement way forward. We also discuss recruitment strategies in this episode. Want to find out how The Wo...
Sep 16, 2024•10 min•Season 26Ep. 4
We often point the finger at others but have you heard the age old saying that your life is a direct reflection of yourself? If you don't like the hand you're being dealt and what you're ending up with at the end of the day the person ultimately responsible for that change is you. Dean Evans delving deeply into the psychology of performance and how to be an elite business owner. If you’re trying to make a change in your business or even in your personal life, then this episode is for you. Listen...
Sep 09, 2024•9 min•Season 26Ep. 3
Gemma and Josh were up against it from their workforce calling in sick twice weekly to sabotage within the workshop of other people's work to all out fights breaking out amongst employees. It doesn't get worse really. Find out how they turned it all around. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid . Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whispe...
Sep 02, 2024•13 min•Season 26Ep. 2
There are some practices that need to go. Whether you've got your head in the sand or you just don't like change, with the market the way that it is you really need to step up. AI is upon us, people are using it to transform the way they work and workshops for the better to create more profit and more time with their families. If you're still stuck in the past using job cards listen into this episode and find a way to move into 2024. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to...
Aug 26, 2024•7 min•Season 26Ep. 1
How would you like to not only turn your business around but then accelerate your growth and your bottom line as well as growing your staff numbers. Here Rachael chats to someone who has been able to achieve this and also discusses how easy it is to get consumed in what you want to achieve next and not celebrate your wins. Glossing over big achievements is not the go, celebrating your wins is incredibly important as your business grows. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks...
Aug 19, 2024•14 min•Season 25Ep. 10
Want a team that doesn't rely on your knowledge to direct and fix everything? You need to have them well trained! In this episode Rachael chats with AASDN WA Chairman Chris Notte about the importance of accessing top notch technical and business training for your auto repair shop team, and where to find it. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid . Find out more about the Workshop Whisperer - https://workshopwhis...
Aug 12, 2024•10 min•Season 25Ep. 9
Moving workshops can be taxing, physically, mentally and financially. Learn how to do it while preventing budget blowouts. We want to create a profitable auto repair shop but we also need to create a structure that will allow us to take time off. What do you do when a key staff member leaves? Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid . Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want...
Aug 05, 2024•12 min•Season 25Ep. 8
Your lubricant supplier has an impact on your Auto Repair shop. They could be aiding or hurting your bottom line. Here, Rachael speaks with Michael Inserra of Castrol Australia about how constant changes to specs from the OEMs make servicing in the aftermarket increasingly complex, and what you should be looking for from your lubricant supplier. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid . Find out more about the Wo...
Jul 29, 2024•17 min•Season 25Ep. 7
What do you do when disaster hits your business and your personal life? We get a first hand account of how harrowing it can be but we also learn from our interviewee Sean about the midst required to put all the pieces back together and come out on top. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid . Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer t...
Jul 22, 2024•11 min•Season 25Ep. 6
You have so much on your plate and some things get shoved to the back of the cue day after day but that's probably very damaging to your business and your bottom line. Many of the things you procrastinate on are things that will ultimately improve your business and your life if you just find the motivation to get on with it and get the job done! Here Rachel gives you a hand with procrastination and helps you sort yourself out. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titani...
Jul 15, 2024•8 min•Season 25Ep. 5
Being ahead of the completion and seeking best practice in technology advancements can bring about a significant benefit for you when you’re up against lots of other businesses in a competitive market. Here, Haitham Razagui from VASA discusses the benefits of being part of a community that is seeking global best practice for technicians, particularly with EV. Listen in to learn and level up. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamon...
Jul 08, 2024•11 min•Season 25Ep. 4
It can be really disheartening at the moment seeing your business colleagues shutting up shop and making it through day after day during a tough economy. You might have employee dramas, business hurdles but something can can be very difficult to tackle is what to do when you yourself fall into a pit and lose motivation? Rach gives you tips that will help keep you keeping on when you feel a little lost and unmotivated. Join us for this episode and take on tomorrow. Whispering Loudly, The Workshop...
Jul 01, 2024•10 min•Season 25Ep. 3
Working together in a life partnership is tough, add in business partners too and tensions can reach a whole new level. Katie Stepanek worked in a high end Government job in Canberra and left it all to join her husband at Gentech Automotive. Here we delve deep into the trials and tribulations of the husband and wife working team, the challenges and how to overcome them, and build an incredible business. Gentech continues to grow and expand daily, while they create a better work life balance at t...
Jun 24, 2024•13 min•Season 25Ep. 2
Maybe you have an incredible workshop but the time has come to put up the tools and let someone else take over while you enjoy the spoils of a great sale price. Here Rachel takes you through the process that you'll need to follow to ensure the best selling price. Also, we do a deep dive into how do you build a strong team that supports each other and works towards the best result for your business. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and...
Jun 17, 2024•9 min•Season 25Ep. 1
Are you having to put out fire after fire? Constantly battling against staff retention and culture mishaps? Maybe you're the problem. Rachael does a deep dive here Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid . Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://w...
Jun 10, 2024•8 min•Season 24Ep. 10
Lot's of people dream of having systems in place and a workshop that works without them! However, just because you have systems in place and your business can run day to day without you doesn't mean this is best practice. Staff feel lost without a leader and when people are forced to take on too much without guidance it can leave your team feeling, lost, confused and also under appreciated. Follow Dean Evan's guide to make sure you're delegating to your team but not abdicating your responsibilit...
Jun 03, 2024•14 min•Season 24Ep. 9
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May 27, 2024•9 min•Season 24Ep. 8
Are you turning over quite impressive numbers but feel like there's not a lot leftover after all is said and done? Rachel will take you through the steps you need to go through to determine what is going wrong here and help you rectify it! Also we'll give you incredible insights on writing job ads that attract the right attention and more of it. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid . Find out more about the Wo...
May 20, 2024•12 min•Season 24Ep. 7
There are things that elite performers do to be the best. If you want to truly excel and be the best in the business we'll give you the roadmap to get there. Follow these steps to watch your workshop accelerate quickly. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid . Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair...
May 13, 2024•15 min•Season 24Ep. 6
A lot of technicians tell themselves they simply aren't good at numbers and their job is to run their business while the accountant's is to manage their books and their taxes but Rachel deep dives into why this is not your best advice and how to get out of this situation if you're in it and your accountant isn't pulling their weight either. Business partnership is so hard but when you're also life partners it seems that sometimes you can't escape your conflict. Rachel has advice for you around t...
May 06, 2024•13 min•Season 24Ep. 5
