42. How to turn an upset client into a raving fan
Episode description
Before you speak to an upset client, it's important to think about what you want the outcome to be.
Do you want the client to not be upset any longer or do you want to turn them into a RAVING FAN??
This episode outlines my 4 steps to de-escalate the situation, understand the problem and have this client telling all of their friends how amazing you and your company are!!
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Hey there CEOs it’s Brandee and I have just a quick note for newer listeners.
The show used to be called The She Who Dares Podcast but on May 5, 2022 we changed the name to The Wedding Pro CEO Podcast to better reflect my mission to help Wedding Industry Entrepreneurs scale a profitable business they love.
The content is the same, just a more descriptive title.
Enjoy the show!!
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