Nick Mehta on The State of SaaS and Customer Success in 2020

Nick Mehta (@nrmehta), CEO at Gainsight, joins Erik on this episode.

They discuss:

- SaaS sub-sectors that Nick is excited about

- Is Customer Success a skillset, function, a software stack?

- What are the most common misconceptions about customer success?

- When should a startup start thinking about the customer success function?

- How do you scale the customer success function?

- What’s the profile of a successful customer success manager?

- How has customer success evolved over the past decade and where is it going?

- Nick’s thoughts on the sales enablement space

Thanks for listening — if you like what you hear, please review us on your favorite podcast platform.

Check us out on the web at villageglobal.vc or get in touch with us on Twitter @villageglobal.