What They Say vs What They Do It’s often hard to spot the difference between what people say they want and what they actually do in practice. Sometimes an interview or a user test doesn’t give you the ability to see behaviours over time and in the real working environment. Journal studies can reveal these truths really well, so why don’t they get used more often? They are simple to set up, cost effective and give you rich insights, especially for audiences that can be hard to observe. In this pr...
Apr 07, 2021•45 min
A Stakeholders Point of View on Engaging in Research Researchers often struggle to engage stakeholders in research. As someone who has been a stakeholder myself, I also want to be engaged in the research so I can use it as an input to make design decisions. If both parties have this common goal, why is stakeholder engagement such a challenge? In this presentation I'll share a stakeholders point of view of how to make research outputs impactful.
Apr 07, 2021•45 min
How To Design Your Own “Empathy Walk” (and make your stakeholders live your research findings) What can you make your audience experience in 30 minutes? Try being a single mum in subsidized housing in Chicago and see what kind of decisions you have to make to avoid homelessness. Or be a maize farmer in rural Zambia, anxious for the annual harvest, and see if he will buy your client’s health insurance product. In this series of stories I'll show you a method that I believe should be in every rese...
Apr 07, 2021•21 min
Design Research 2021 Day 3 - Katrina Ryl & Roland Wimbush by UX Australia
Apr 07, 2021•44 min
Creating Impact through the Research Journey These days, researchers can’t share a report or presentation and expect their research to have an impact within teams. Researchers need to make sure that they’re able to take their teams along the journey of research to help their colleagues understand and get buy-in for research outcomes. However, this can be challenging when teams don’t understand or value research, or when the researchers’ outputs are misaligned to business objectives. During this ...
Apr 07, 2021•41 min
Reporting your User Research Findings like a Psychologist Our user research findings lack gravity when they are reported poorly. Oftentimes, we negate key pieces of information or unwittingly breach ethical guidelines. Despite the various benefits of having some creative freedom, as it stands, the user research report comes in too many shapes and sizes. This impacts both our ability to quickly consume previous research conducted by fellow researchers and more importantly, denies us the ability t...
Apr 07, 2021•23 min
Remote Research for Business Engagement 2020 has changed the way most of us will work for years to come and our ability to work remotely has empowered teams to be more connected than ever before. In this presentation, Stephanie will show you how remote technology can assist in immersing the wider business in customer research. She will talk about how remote research has engaged wider business teams and what this means for the digital experience, the team and most importantly the customer. She wi...
Apr 07, 2021•21 min
Design Research 2021 Day 2 - Paul Merrel, Bek Hendry, Peta Marks & Sean Rom by UX Australia
Apr 07, 2021•29 min
Insights from Anywhere - A guide and options for doing remote research COVID-19 has disrupted many things, including in-person research. We no longer have access to research facilities or labs. We can't even be in the same room as research participants. These are limitations, but limitations can lead to great moments of creativity. Just because you can't do research the way you're used to, doesn't mean that you can't do excellent research. Lauren Isaacson has been doing qualitative research from...
Apr 07, 2021•19 min
Design Research 2021 Day 2 - Laura Ryan by UX Australia
Apr 07, 2021•21 min
Trauma-Informed Design Research Trauma is common within society at large and is particularly prevalent amongst vulnerable populations, First Nations peoples and people with Lived Experience of mental health issues. Trauma informed practice is a strengths-based framework that supports responsiveness to the impact of trauma, enabling physical, psychological, and emotional safety for both providers and survivors. In this presentation Jax will discuss the five guiding principles of trauma informed p...
Apr 07, 2021•42 min
Design Research 2021 Day 2 - Brooke Jamieson by UX Australia
Apr 07, 2021•21 min
Reimagining ethnography during COVID with adults, kids and cars Covid-19 has been the catalyst for reimagining the way the ABC conduct design research. What we’ve learnt along the way (from planning, to conducting and analysing) has become grounded in our practice. Come and learn about the impact this has had on our processes, products and audience experience.
Apr 07, 2021•19 min
Gloves in the time of Corona - Guerrilla Testing in a Pandemic How do you get real people to test a physical prototype during a pandemic? Alana Wade and Serena Lai, user researchers at the Digital Transformation Agency, will share their personal 2020 experiences. They needed to conduct research on a government device, testing a facial recognition feature to verify real people with real people. Something that couldn’t be done remotely. Their option? Guerrilla testing: brief face-to-face interacti...
Apr 07, 2021•20 min
Embracing Diversity in Research What do you do when you need to work with a very specific group of people? How do you approach research for those with disabilities or from different cultures or age groups? Maybe you have to test a product with a group of young teenagers or those who aren’t quite as tech-savvy? We’ve uncovered valuable insights about user behaviour through researching with blind and low vision users, non-tech savvy users, teenagers and English-as-second-language users. In our ses...
Apr 07, 2021•39 min
Teaching an Old Dog New Tricks: Moving from Experience Design Research to Product Design Research This presentation follows my journey as I take on a new role in a new organisation that has a super strong product focus. Watch as I stumble through new ideas, challenges and techniques. As I grapple with what it means to move from being an Experience Design Researcher (of 20 odd years) to a shiny new role as Product Design Researcher. This discussion might be already old hat for some of the young p...
Apr 07, 2021•21 min
Exploring Health Sector Complexity through Design Research Being adaptive in approach is key in research, especially when it comes to facing complex scenarios in an increasingly complex world. More and more, we are seeing governments and organisations opting to apply research and design-led approaches to decision making. As design researchers, it is our responsibility to provide clear, representative foundations from which these decisions will be made. This talk discusses a design-led approach t...
Apr 07, 2021•21 min
Finding the Sweet Spot: Leveraging Insights to Shape Strategic Direction I work in the Australian superannuation industry – an industry which is complex, typically conservative, highly regulated and characterised by customer apathy and disengagement. We’ve been striving to drive customer-centric change at UniSuper for 3-4 years now, leveraging research to reverse engineer processes and shift mindsets. In 2019, I co-presented our journey mapping journey at Design Research alongside my colleague, ...
Apr 07, 2021•21 min
People, Purposes, Patterns & Problem Space How can your org go deep? How can it find 1000 more opportunities to support by studying the patterns that come from people's inner thinking as they pursue their purposes? Indi will unfold a way to bring this powerful perspective to your organization.
Apr 07, 2021•59 min
So You’ve Earned a Seat at the Table. What’s Next? Over the past couple of years, “having a seat at the table” has become one of the most widely-discussed topics in the research community. However, once that seat has been earned, many researchers struggle to adapt to the needs and expectations of senior leaders and stakeholders, which are typically quite different from those of the product teams they’ve grown accustomed to working with. This presentation will offer several strategies and support...
Apr 07, 2021•24 min
Sociolinguistics, Design Research, and You: How to Languate Gooder Join me to explore the intersection of sociolinguistics - that is, how and why we talk the way we do - and design research. Learn how applying core concepts from sociolinguistics can improve the way you conduct your work. Have you ever thought about... How the way you sound, and the words you use, might influence a research participant’s responses during testing? How our experiences and cultural backgrounds, and those of our rese...
Apr 07, 2021•20 min
In this talk, I’ll introduce design researchers to concepts that will help them grow their confidence in working quantitatively. I’ll show that even people who think they’re “bad at maths” already think quantitatively. I’ll give some basic criteria that quantitatively inexperienced design researchers can use to judge the quality and usefulness of numerical approaches. And I’ll show how to use quantitative approaches to win arguments with engineers, persuade managers, and create space for design.
Apr 07, 2021•32 min
Ben Kraal is the last Design Research presenter to join Steve on the UX Australia podcast, chatting about his upcoming presentation 'Maths for Design Researchers'. Register a ticket to catch Bens presentation at the online conference this week https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Dr Ben Kraal is a Director of Experience Design for Symplicit, a customer led innovation consultancy. Ben’s background spans computer science, sociology and design. He's currently re...
Mar 16, 2021•25 min
Presenting 'Remote Research for Business Engagement' at Design Research this week, Steve is joined by ANZ's Design Research Manager Stephanie Lamont. Register a ticket to the online conference via Eventbrite https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Steph Lamont is an experienced customer strategist and research professional. Currently working with ANZ as the Design Research Manager, Steph has a keen interest in understanding consumer behaviour and using this to c...
Mar 14, 2021•26 min
On the latest episode Steve is joined by Ruth Ellison and Michelle Pickrell to chat about their upcoming presentation 'A Framework for Creating Actionable Insights'. Catch the presentation at Design Research 2021, tickets are available now https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Ruth Ellison is an experienced user researcher and design leader who helps organisations gain a deeper understanding of their users and to make better evidence-based decisions. She cares...
Mar 09, 2021•22 min
DR2021: Kim Chatterjee by UX Australia
Mar 07, 2021•21 min
Joining us from Canada, Design Research 2021 presenter Lauren Isaacson joins the podcast to chat about her upcoming presentation 'Insights from Anywhere - A guide and options for doing remote research'. Design Research 2021 will run entirely online from March 17 - 19 and tickets are available now https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Lauren Isaacson is a market and user experience research consultant from Vancouver, British Columbia. She began her career doing...
Mar 02, 2021•28 min
Presenting "Get your hands dirty: Gaining the trust of hard to reach users" at Design Research 2021, Orica's Katrina Ryl and Roland Wimbush join the UX Australia podcast to chat their experiences working with the mining and construction industry. Tickets to the virtual conference are available now https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Katrina comes from a traditional graphic design background. Throughout her education and into her career she has always had an ...
Feb 23, 2021•25 min
Ahead of the online conference next month, Design Research keynote Indi Young joins Steve on the UX Australia podcast. Indi will kick off Design Research 2021 with her presentation "People, Purposes, Patterns & Problem Space". Tickets to the virtual conference are available now https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Indi is a researcher who coaches, writes, and teaches about inclusive product strategy. Her work is rooted in the problem space where the focus is ...
Feb 17, 2021•28 min
Joining us from Oakland California, Gretchen consults with clients to inform their product strategy and improve team collaboration skills. Her book, Mastering Collaboration is a handbook to help teams work better together. She spent the first part of her career in design consulting for firms like frog design, Cooper, and LUNAR. Recently, she was Head of Design at PG&E, California’s largest energy company, she has led the design of the hardware and software of a next-generation surgical system, a...
Feb 10, 2021•24 min
