Margot Bloomstein is one of the leading voices in the content strategy industry. She is the author of "Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap" and "Content Strategy at Work: Real-World Stories to Strengthen Every Interactive Project" and the principal of Appropriate, Inc., a brand and content strategy consultancy based in Boston. As a speaker and strategic adviser, she has worked with marketing teams in a range of organizations over the past two decades. The ...
Feb 03, 2021•22 min
On today's episode Steve is joined by Erika Hall, author of Conversational Design and Just Enough Research. Purchase Erika's books online at https://abookapart.com/products/just-enough-research
Jan 27, 2021•36 min
UX Australia Episode 15: Anika Molesworth by UX Australia
Jan 19, 2021•24 min
Diana joins Steve from Auckland to discuss her recent thesis 'Towards a Buen Vivir-centric Design: Decolonising Artisanal Design With Mayan Weavers From the Highlands of Chiapas, Mexico'.
Jan 13, 2021•28 min
Kelly Ann joins Steve to discuss co-design and designing with communities. Kelly Ann is a Social Designer, Researcher and author of Beyond Sticky Notes. You can find Kelly Ann's book at https://www.beyondstickynotes.com/
Dec 16, 2020•28 min
Steve is joined by Amy Bucher to discuss her new book; Engaged: Designing for Behaviour Change. Find more about Amy and her book at her website https://www.amybucherphd.com/engaged-book/
Dec 08, 2020•26 min
Steve is joined by author, podcast host, teacher and coach Laura Klein.
Dec 07, 2020•27 min
Putting people at the heart of a service transformation which drives scale and lasting value. Design can be a powerful tool for traditionally conservative spaces like Mergers and Acquisitions. This is a story about how we took a strategic design approach to bring together three very different companies and align them on a shared, people centred value proposition and practice to own an emergent health category. It's also a story about the power of design, thinking and doing, and its ability to tr...
Sep 10, 2020•45 min
The GO Story - The vision of Adam Goodes and Michael O’Loughlin
Sep 10, 2020•1 hr 1 min
“User research is just having a chat with someone, anyone can do it!” How many times have you heard this before? If you are a researcher and someone said this to you, you probably felt undermined and frustrated. If you were the one that had said this, then even more reason for you to come to our talk on the 10 things NOT to say to user researchers. In this talk, we’ll cover 10 frustrations of user researchers that come up in projects and teams. We’ll share ways to mitigate them to get better res...
Sep 10, 2020•18 min
Significantly increase engagement in your UX workshops by applying Self Determination Theory We’ve all been there. Finally, the decision-makers are on board and in the room to participate in a high-powered workshop. Energetically, you explain the agenda, go over general housekeeping, and move onto the first activity. Instead of enthusiasm, you’re met with blank stares and a room full of folded arms. Tumbleweeds blow and crickets chirp. One of the biggest challenges with running UX workshops gett...
Sep 10, 2020•20 min
In recent years, as technology engineering production and release cycles have sped up, user experience (UX) research practices have correspondingly become more Lean to best match those cycles. On top of that, the increasing interest in incorporating user feedback into product development keeps pushing the limit of resources that UX research teams can allocate. Is this seemingly unstoppable appetite for customer insights sustainable? How can UX researchers properly support their product teams’ gr...
Sep 10, 2020•21 min
We're told that making assumptions is dangerous, yet in UX we make them every day. Who our users are, what they want, how they do things. With so many projects vying for our time it’s inevitable we’ll make assumptions, so how do we minimise the risks? In this session we’ll: see how a group of 19th-century philosophers promoted the use of assumptions to make fast decisions take lessons from mountaineering accidents in the UK so you can make safer assumptions learn how to implement processes to ch...
Sep 10, 2020•21 min
Every design decision has the potential to include or exclude customers. Global Research emphasizes the contribution that understanding user diversity makes to informing these decisions, and thus to including as many people as possible. User diversity covers variation in capabilities, needs and aspirations. I will discuss how we use Global Research to prioritize what product teams really need to build well and understand if their designs have relative ease of use that translates well to non-US u...
Sep 10, 2020•47 min
Narratives for Change: How Effective Stories Help us Build New Systems
Sep 10, 2020•1 hr 1 min
In UX interviews, it can be hard to get good-quality, unbiased insights (without acting like a heartless robot). With most FMCG and entertainment products, this isn’t too hard – but what if your product is related to health and personal issues? How do you remain objective and get valuable data from a user, while still being sensitive to the issues they’re going through – which you’re currently interrogating them about? The typical user story of asking participants to 'imagine' they have a cancer...
Sep 10, 2020•24 min
Our challenge: transform mission-critical emergency services alerting infrastructure to a more contemporary approach that works for 55,000 career and volunteer emergency services personnel across three agencies. Creating a user-centric application isn’t about applying a UX tool or process here and there, but deliberately focusing on what the users need, and employing the right tools and techniques at the right times. Hear about the challenges we faced when designing one app for three emergency s...
Sep 10, 2020•42 min
Think of 8 people that you know. That's the number of people that die by suicide every day in Australia. This is a statistic that needs to change and it is our duty as designers and architects of experiences to address this problem. During this talk, I want to take the opportunity to: Present my story to the design community on how I have battled, and continue to work hard to manage my anxiety and depression; Explain what it feels like to deal with anxiety and depression and how I used creativit...
Sep 10, 2020•18 min
I had no idea what CLV meant when I got into my first design role. Or ARPU. Or CAC. In my presentation, I'm not going to discuss every acronym I’ve learnt recently. Instead I’ll cover how I came to learn what all those terms mean and why knowing what they mean, makes me better at what I do. If you're working in an environment where you'd like to convince 'the boss' to hire more designers, to have a dedicated design systems team or maybe even hire your first UI writer, then I hear you. In fact, m...
Sep 10, 2020•23 min
The world of user experience is confusing and messed up. When you are trying to deal with a UX challenge in your organization, you might as well spin a wheel to see if the answer lies in a mindset, methodology, tool, strategy, community of practice, field of study, or industry. What is “user experience,” really? It is the feeling people get when they interact with your organization through a digital system. Other “spins” on user experience represent some of the ways people are talking about UX. ...
Sep 10, 2020•44 min
Mobile Accessibility: Testing native apps and mobile sites for accessibility Unfortunately, when developing WCAG2, the Working Group did not envision the current world where mobile is almost ubiquitous. For example, on a mobile device there is no continual access to a keyboard (unless someone is using it as an add-on to the device – or using a Blackberry Classic). WCAG2 requires that all content be accessible to the keyboard interface, but it does not require that all content be accessible to a ...
Sep 10, 2020•43 min
UXAUS 2020 DAY 2 Dan Brown - Questions: The Most Essential UX Tool by UX Australia
Sep 10, 2020•59 min
UXAUS 2020 DAY 2 Catherine Hills -It’s more than designing shmick features to achieve kaching! by UX Australia
Sep 10, 2020•31 min
As designers and creatives, we are pretty mindful about everything… except ourselves. In an age where burnout and hustle culture are part of the everyday vernacular, we often click past our warning message in the hopes of discovering the "greener" grass of greatness only to land up in the swamp of struggle. In our quest to save the world, how can we better use our own design superpowers to help future and fellow designers get out of and recover from burnout? In this talk, we will explore the cyc...
Sep 10, 2020•26 min
Design systems create an umbrella to to define the future of our design work. But design systems are not the biggest umbrella, so to speak—they exist under broader social, political, and infrastructural systems that affect the parameters, limitations, and variables of our system. Investigating design systems across many verticals, we'll look to see how design systems are impacted by the systems they live within. And beyond the verticals, we'll look to see how broader systems of power and oppress...
Sep 10, 2020•57 min
What incentivises us to behave in a certain way and what acts as a deterrent? Through a myriad of experiments in his 1930s Harvard Laboratory, B.F Skinner centred his research on tackling this very question. By way of artful manipulations of the environment, Skinner observed and recorded his theory of Behaviourism - documenting how different variables impact behaviour formation and extinction. The stage in which the experiment took place - famously coined the Skinner box - told the worldfirst st...
Sep 10, 2020•21 min
What about us?: Marginalization, Privilege, Power, and Inclusion Today. I will be speaking to you about the role that privilege plays in our work in the field of UX, its effects on the products, and of course the people who end up using these products. We will also be touching on the idea of decolonizing design especially from the lens of post-colonial Southeast Asia and how we can create better products by reframing our understanding of empathy with an understanding of privilege and marginaliza...
Sep 10, 2020•35 min
Have you ever wondered how you might codesign for a whole industry? Meld Studios team up with the Department of Planning, Industry and Environment (DPIE) in New South Wales, and Thrive Homes to share how they collaborated with each other across all levels of the building industry, in order to encourage industry change towards more sustainable building. Seated within this, is an exploration of the role Design can play in facilitating this industry-change, and thus how you can utilise your skills ...
Sep 07, 2020•26 min
What designers must learn from journalists When reporting with integrity, journalists have a plethora of unique research techniques and checks and balances to ensure stories are corroborated, unbiased, facts are being reported on and sources are evaluated, just as designers should always carefully evaluate research and data and be conscious of how information might be swayed by biases or blind spots. Journalists must maintain good relationships and often work together in order to craft a story, ...
Sep 07, 2020•20 min
Today Steve is joined by Gian in sunny Queensland, to discuss her upcoming UX Australia 2020 presentation Mobility Accessibility. Gian takes the virtual stage on Day 2 of the conference to discuss her work on mobile site & native app testing guidlines. Find the guidelines at Accesibilityoz.com https://www.accessibilityoz.com/resources/mobile-testing/ Tickets to the conference are available now https://events.humanitix.com/ux-australia-2020
Aug 13, 2020•19 min
