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UX Australia

UX Australia•uxaustralia.com.au
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User experience, service design, customer experience and related conferences.
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Episodes

Jonathan Roper & Lan Huang- Designing for People in Crisis

UXAUS2019 Day 1 The Victorian Mental Health Tribunal deals with people in the midst of profound crisis. The Tribunal wants to lift participation rates in their hearings and processes because they know that it improves patient outcomes. But the patients at the centre of the hearings are suffering from severe mental illnesses. Further, they often being held, against their will and for their own protection, in locked wards, with little access to phones or technology. Our job was to understand the n...

Dec 04, 2019•18 min

Joe Macleod- Ends. A critical difference.

UXAUS2019 Day 2 The ills of consumption have a common source - endings. We design rich, emotional and meaningful experiences to onboard the consumer to a product or service. But, in contrast, the off-boarding of a consumer experience is barren of emotion and meaning. Researching this theme over the last few years revealed a far more profound story. Its origins deep in hundreds of years of social history, with closer ties to religion and death than to business. This presentation takes the audienc...

Dec 04, 2019•1 hr

Making Sense of Ethics in Design: A Discussion

UXAUS2019 Day 1- Harry Mann, Sophie Goodman, Grace Turtle Polifroni & Mitch Cullen Are we truly designing experiences that meet our user’s needs? Recently, many digital experiences have been held to account for negatively impacting the people they are designed to serve. Optimising for engagement has created addictive, unhealthy behaviours, conversion optimisation has in some cases resulted in ‘dark patterns’ which seek to deceive users and digital automation now threatens people’s livelihoods. L...

Dec 04, 2019•38 min

Fiona Meighan & Harriet McDougall

UXAUS2019 Day 1 Bite-sized activism for STREAT! Helping reduce our environmental footprint collectively How do you massage small, discrete chunks of volunteer time into a program that creates something bigger than the sum parts? That’s the question we asked ourselves when we set up a Human Centred Design (HCD) community volunteer framework to support STREAT’s Planet Plan knowing that many people want to volunteer time to something that serves a higher purpose but has limited time available to co...

Dec 04, 2019•44 min

Elle Geraghty- Bust the seven BIG digital content problems

UXAUS2019 Day 1 Optimal content experience is essential for optimal user experience. Over 15 years as a content strategist, Elle Geraghty has identified seven core problems that prevent organisations from nailing their content experience. In this talk, you will hear what those problems are, with concrete examples of how you can start to tackle them. Content, including text, photographs, videos, infographics, illustrations and voice scripts, are the core of any digital experience. Learn how to ge...

Dec 04, 2019•26 min

David Di Sipio- How to beat the failure cycle in ten minutes

UXAUS2019 Day 2 Ever wonder why you find yourself procrastinating and not staying focused? Why you lose interest in projects quickly? There is a perfectly good reason for this and it can be explained by the failure cycle. We’ve all experienced it - one week you’re all excited about a new idea or project and then the next your motivation and enthusiasm have disappeared. In this short talk we will explore why this happens and how you can overcome it. You’ll walk away from this talk with: 1. An int...

Dec 04, 2019•9 min

Chris Noessel- Designing Agentive Technology

UXAUS2019 Day 1 Think of a hammer. Think of a steam shovel. Think of a computer. Each of these is a tool a person can use to get things done. But using a tool isn’t the only way to do things. In the age of narrow artificial intelligence, we can hand things off to an agent and have it do the thing. Designing a tool for you to use is really different than designing the AI that does the work for you. And if you only know how to design hammers or even just computers, well, you’re behind. Come hear C...

Dec 04, 2019•31 min

Bridgette Engeler- Designing for tomorrows

UXAUS2019 D2 Design and designers should be able to make sense of change and direct their skills and knowledge to create multiple alternative futures. In order to design futures-focused products and services in a continuously changing world, designers need some understanding of futures thinking. In this presentation, you will get an introduction to futures thinking and learn deeply how the decisions you make affect the worlds we will experience in years to come. You’ll be challenged to consider ...

Dec 04, 2019•42 min

Aral Balkan- Small Technology

UXAUS2019 Day 1 Big Tech, with its billion-dollar unicorns, has robbed us of the potential of the Internet. Fueled by the extreme shortsightedness and greed of venture capital and startups, the utopic vision of a decentralised and democratic commons has morphed into the dystopic autocracy of Silicon Valley panopticons that we call surveillance capitalism. This status quo violates our human rights, threatens our democracies, and casts doubt on the integrity of personhood itself. Aral Balkan is a ...

Dec 04, 2019•1 hr 3 min

Angie Glance- Reimagining HR service delivery at the Department of Home Affairs

UXAUS2019 Day 1 The Australian Government’s Digital Service Standard is not just for improving citizen experiences. It can also be applied to internal service delivery, increasing productivity and engagement among public sector workforces. Learn about how we applied the Digital Service Standard to transform the staff experience using human resource systems.

Dec 04, 2019•8 min

Andy Polaine- Design in the Age of Synthetic Realities

UXAUS2019 DAY 1 AI-generated and mixed realities are blurring the boundaries of “truth” and challenging how we value it. Synthetic Realities have reached new heights of sophistication, sparking controversy, and also fascination, about its creative possibilities. Customers will increasingly expect brands to meet them halfway to supplement the realities they desire. Next, they will expect reality to adapt to them in real time without any conscious request. And the role of designers will be to set ...

Dec 04, 2019•39 min

Aimee Reeves- How a humble board game can unlock creativity in your ideation sessions

UXAUS2019 DAY 1 It started with “how can we get our participants more engaged?” and in the process of throwing out ideas, we landed on a board game. And something exciting happened. Come along to hear about how you can use simple game elements to drive more creativity and fun in your ideation sessions – for better solutions!

Dec 04, 2019•11 min
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