Design Research - Day 1 Power differentials between researchers and the researched are felt strongly by marginalised people and communities. Peer-to-peer research is gaining traction in social design research to restore power balances and tap into people with lived experience who are eager to be co-producers of their destinies.
Design Research - Day 2 Human-centred design focuses on designing something that is useful, usable and engaging for the user - but have you ever experienced designing exactly that, yet users were not able to change their behaviour for the solution to be successful? That’s where Behavioural Design can come in. Designing for a change in behaviour uses interventions to impact behaviour in a way that’s helpful for the target user.
Design Research - Day 2 The field of public health offers a rich set of tools for exploring and defining design challenges and presents critical questions to address when developing solutions. As we are tasked with designing within increasingly complex systems, approaching our work using public health frameworks can push us to focus greater attention on structural and contextual factors that shape how and why people behave in certain ways. During this talk, we’ll explore key public health princi...
Design Research - Day 1 More and more organisations realise that strong design teams and robust UX research practice are critical for success. However, it is a challenge to shift existing org structures, mindsets and workflows to scale design and research activities. In this talk, Chris and Benson will share the key insights from the research on UX Research practices and how to best operationalise and scale your research team to maximise efficiency and support product strategy.
Design Research - Day 1 Hearing and sharing the voices of lived experience is critical when designing interventions that have impact. Are you interested in social innovation and designing for social outcomes and want some pointers on conducting research with vulnerable people? Learn about some common pitfalls, approaches and things you need to consider when designing and conducting research, so that you can best support the design and delivery of initiatives that matter.
Design Research Day 1 We're spending the first day of the conference getting 30 people to make and test prototypes. In this talk we'll share with you what we learnt from that experience. We don't know what that is yet! But we're pretty sure there'll be something about continuing to get insight from users - prototyping is not just about finding out if your ideas work.
Design Research - Day 1
Design Research Day 2
UXAUS2019 Day 1- Celso Borges & Libi Cunnington- In this talk, Libbi and Celso will be speaking about trauma-informed design and the role it played in their journey in developing Sunny, an app that uses the power of storytelling to help women with intellectual disability recognise and respond to violence and abuse. As more services are digitised and access to real people becomes increasingly limited, it will be more important than ever to design products and systems for those hardest to reach. W...
UXAUS2019 Day 2 Meld Studios and Norcott Innovation team up to share their experiences of using respectful curiosity as a tool to co-design creative solutions alongside people with disabilities. Through our experience, some people (including us) can feel apprehensive to co-design alongside people with disabilities because our lived experiences are perceived to be far from similar. We share why working with people with disabilities should be considered normal practice, not as a ‘bonus’ or a ‘grea...
UXAUS2019 Day 2- Yoel Sumitro Taking a half-done car, driving it at breakneck speed, and completing the assembly at the same time is the 134 design talents from Bukalapak product design team’s lived reality. Seems impossible! But the team has done just that: going from scrappy underdogs to thought leaders within the company in a matter of one year, all while continuing to output market-leading products despite significant obstacles like an education system in Indonesia that doesn’t yet have a su...
UXAUS2019 Day 1 Amazon's Alexa is popular... very popular. In fact, in 2017 Alexa rejected more than 1 million marriage proposals, a 400% increase over the prior year. From Pygmalion to Pinocchio we humans are wired to convert things into people. Let's step back from the AI hype, lay down on the couch, and ask some tough questions... "tell me about your smart speaker...”.
UXAUS2019 Day 2 Nearly every day we hear of new privacy concerns related to technology. The implementation of the General Data Protection Regulation in Europe has brought the idea of Privacy By Design to the forefront of many designer's minds. Traditionally privacy has been defined as control, with greater control seen as a good thing. However, the traditional view of privacy as control may prove limiting in a society driven by data. This talk will go on a journey through the many dimensions of ...
UXAUS2019 Day 2 How Experience Design [xD] is the new everything. Tea Uglow spent 15 years designing experiments for digital experiences in 'real' reality at Google's Creative Lab - often with cultural orgs like the Royal Ballet, PunchDrunk, NASA, SBS, Penguin, and British Museum. Tea explains how our own cognition of reality is becoming more important as we move past the era of mobile UX and into a world where our interaction with information starts as we walk through the door. the human brain ...
UXAUS2019 Day 2
UXAUS2019 Day 1 Our brains create shortcuts when we make decisions and choices. This can have an impact on any phase of the design process, from research to experience design. This short talk highlights some of the key cognitive biases and ways to mitigate their influence.
UXAUS2019 Day 2 When I came to Australia 4 years ago speaking no English at all, I had to start from scratch as a designer. Learning to communicate again taught me a few lessons about humans, design and inclusion that I was not expecting.
UXAUS2019 Day 2 Over the long-term, conversation-driven products are on a trajectory to be more disruptive than mobile products, in ways both good and perhaps not so good. Conversation is a key marker of how we identify humanness, and technology is beginning to be capable of mimicking it. For our part as designers, how do the product approaches need to evolve and guide the innovations we need? Phillip will break down the anatomies of conversational products and interfaces - outlining the design ...
UXAUS2019 Day 1 Thank God for rules. Without the Web Content Accessibility Guidelines, the web would be an even messier place. Whether designing services or digital products, we are faced daily with different layers of rules coming from industry regulations, frameworks, legal teams, partners, vendors, the conveniently called "requirements" and sometimes our very selves. Looking at concrete examples from 5 areas of design, we will ask ourselves why, when and how rules should be questioned in prod...
UXAUS2019 Day 1 From sunset to sunrise. How Australia Post is empowering e-commerce by sunsetting legacy systems to create a bright future for parcel sending. Get the low-down on how Australia Post has empowered e-commerce through the creation of a single online parcel sending application, designed to replace 20 complex legacy systems. Despite challenges and compromises, the team delivered a seamless, satisfying experience for Australia Post merchants, providing genuine benefits to business and ...
UXAUS2019 Day 2 As Australians, we are experiencing a growing scale of vulnerability in Australia and have a big trust problem. Organisations are working to rebuild ethical and transparent services that are customer first. We, as designers, are more often than not designing for vulnerable customers and know someone that has experienced trauma in our lives. This talk will provide attendees with insights, tools and techniques for how to design with, not for, vulnerable customers with lived experie...
UXAUS 2019 Day 1 Guide me, but don’t tell me what to do. This is what we hear from young people. NextStep is a free ReachOut product designed to help 18-25 year old’s going through a tough time. The web app helps young people identify their challenge, narrow down to a single area of focus and generate a recommendation to take a next step that is personal enough to be meaningful in times of distress. The internet affords young people significant opportunities to be self-directed, which can be ben...
UXAUS2019 Day 1 An exploration of how our brains are forming patterns in the real world and the cross over they have into our digital products. We’ll look at real examples of how an individuals' motivations, emotions, and stories related to their experience in achieving a particular goal online. How the focus and diffuse modes of thinking can help organisations realise weaknesses and gaps between a persons' perceptions and motivations vs. the business and design requirements. Benefits include an...
UXAUS2019 Day 1 What happens when you try to upskill designers in business basics and business leaders in design thinking? Is it possible? Does it work? Join me on my journey where I share my learnings from this experiment.
UXAUS2019 Day 2 Can’t we just publish stuff? No. No, you can’t. Find out why pumping out content is so damn appealing — and how we can prise clients fingers off the button that says publish. It’s easy, it’s reassuring, and we need to do better. This is the start of a conversation about ways of reframing how we deliver content, shifting client’s thinking to a more user-centred model, and prising their fingers off the button that says ‘publish.’
UXAUS2019 Day 1 Having to put charts into wireframes can be cumbersome. If you ever had to design a dashboard or a report you might have faced challenges such as: what data to show and how to define useful metrics; how to best communicate your low level ideas with clients; what tools to use to create charts; whether to design in low or high fidelity; how to maintain a consistent visual style; or when and how to incorporate real and fake data. There are indeed many ways to go here. Approaches inc...
Liz Jackson- Engaging in disability as a creative practice by UX Australia
UXAUS2019 Day 2 In this talk, I will be discussing how Designers and Developers can work together to get ideas into their customer's hands as quickly as possible so that they can be used, measured and improved. Product testing will let you know if your customers 'can' use your product, but it will not tell you if they 'will' use your product. These two things are very different. We need to get ideas out quickly and start monitoring and measuring the outcomes. Techniques like 'Dual Track Delivery...
UXAUS2019 Day 2 With interactive experiences increasingly becoming automated, algorithmically optimized, and driven by artificial intelligence, how do we ensure that we don't accidentally create absurd, out-of-proportion, or even harmful interactions? How can we ensure, in other words, that the experiences we create for humans are as meaningful as possible? As Kate O'Neill, author of Tech Humanist, points out, it's critically important that we do what we can to make our work matter, because our ...
UXAUS2019 Day 2 How would you illustrate the concept of ‘culture design’? What about ‘designing at scale’, ‘disability design’ or ‘UX journalism’? Over the past year, Justin Cheong has sketched over 60+ header illustrations for Adobe’s Thinking Design blog, a place of stories and interviews with leading design practitioners and pioneers including Liz Jackson, Joe Macleod, Mike Monteiro and Don Norman. The job seems simple: Read an article, then produce an illustration. But is it really that stra...
