How I learned not to tell clients the wrong thing at the wrong time

Has UX changed for you? Not so long ago user experience expertise was bought in for occasional projects, reporting to Sales or Marketing or Engineering. Now consultants regularly work with experienced internal UX teams, with their own methods, problems and even ideas... Complementing in-house teams isn’t always easy, there’re the mysterious journeys the team have taken, the ideas they’ve kept and those taboo decisions that must never be mentioned. Drawing on personal experience of work with in-house teams I’ll explore projects where I’ve got it wrong and what I’ve learnt from my mistakes