Looking to elevate and exceed your organizational goals this year? Invest in your talent and empower your female leaders with Olympic level focus and confidence. We welcome back Mental Toughness and Certified High-Performance Coach Sheryl Kline to speak about her upcoming book, ‘The Fearless Female Leader.’ Sheryl draws on her experiences coaching world-class athletes, Olympians, and female leaders to create a transformative guide for women aspiring to lead with confidence, authenticity, and inf...
Jan 27, 2025•45 min•Ep. 247
How can we drive meaningful change in technology? Leadership qualities such as vision, adaptability, empathy, and effective communication are pivotal in driving transformations that align with both personal and organizational goals. Allyship and technology can serve as powerful catalysts for cultivating more effective leaders. Stacey Goodman, Senior Director of North America Solution Provider Sales at Lenovo shares why it is important to empower solution providers and mentor current and future g...
Jan 21, 2025•37 min•Ep. 246
By actively listening to end-users and strategic partners, businesses can identify pain points, address gaps in their products or services, and implement solutions that enhance satisfaction and usability. Feedback also fosters a collaborative environment where both trust and loyalty increases, providing direct insights into experiences, challenges, needs and sets up all parties involved for better outcomes. Dana Ryan, General Manager of Lenovo North America’s Infrastructure Solutions Group (ISG)...
Jan 14, 2025•41 min•Ep. 245
Learning journeys are designed around formal and informal training programs that support growth initiatives, ingrain new knowledge, build existing skills and boost professional development. AppMeetup Executive Coach and VP Partner Growth Jennifer Brown makes a special appearance to help host the program as we welcome Sabine Leuthner, Director of Global Sales Learning & Development for the Infrastructure Solutions Group at Lenovo. Highlights include: Sabine’s leadership philosophy centered on...
Jan 07, 2025•44 min•Ep. 244
Is it possible to think that you can find greater fulfillment and success when you focus more on providing value? Renowned speaker and coauthor of the international bestseller The Go-Giver, Bob Burg shares how you can find that gratifying and rewarding result when you shift your focus from getting to that of giving. The Go-Giver is an international best seller with over 1 Million copies sold and translated into 30 languages. Let’s become Go-Givers! Highlights include: Define value and discover w...
Jan 01, 2025•34 min•Ep. 243
Described by an attendee as the 'Super Bowl for MSPs', IT Nation Connect did not fail to deliver. Events and communities like IT Nation are vital to ensuring you are fitted with necessary tools and resources to meet the demands for greater protection, support and growth. This is why over 7,000 attended IT Nation Evolve, Summit and Connect in-person or virtually. The week was filled with incredible workshops, activities, coaching, performances and speakers from all over the world, including Tony ...
Dec 19, 2024•22 min•Ep. 242
The attack landscape continues to evolve and threat actors are going beyond the office to creatively attack where your employees and team members are. Chris Cleveland, Founder of PIXM joins us to share how organizations can prevent phishing scams and enhance threat detection with 'eyes in the browser.’ Highlights include: Leadership journey and why start PIXM. Ally of AI computer vision to identify new phishing attacks, and providing added protection at the browser level. Phishing is not just an...
Dec 18, 2024•15 min•Ep. 241
Empowering the Managed Service Providers (MSPs) community involves equipping them with the necessary tools, resources, and support to drive growth, improve service delivery and strengthen client relationships. Dor Eisner, CEO and Co-Founder of Guardz, a cybersecurity company focused on protecting small and medium-sized businesses shares how they are addressing the unique challenges SMBs face, such as limited budgets and IT resources, by providing a unified, easy-to-use platform that integrates s...
Dec 17, 2024•18 min•Ep. 240
Sensitive topics aren’t easy to address, but they are necessary until true change occurs. The temptation is to become angry and choose sides instead of taking the time to pause, inject empathy and simply breathe. Jamie Burton-Oare, CEO of Jomaja Films, and actor Stephen Hill, speak to the power of storytelling through their impactful short film, Breathe. Highlights include: Marking the 10th anniversary of Eric Garner’s death with a project to address systemic injustice and explore resilience and...
Dec 13, 2024•1 hr 10 min•Ep. 239
Being a champion for diversity and women in the tech sector involves actively promoting, supporting, and driving efforts to ensure greater representation, inclusion, and equity for women and underrepresented groups in the technology industry. Michelle Ragusa-McBain, Global Channel Chief at SonicWall, is one such champion. Highlights include: Michelle stated that we are her favorite twins. Ties husband Jay McBain for the most appearances on our programs. Love of travel and taking her children alo...
Dec 12, 2024•17 min•Ep. 238
The challenges of cyber attacks and threat actors place immense pressure on Managed Service Providers, who serve as the guardians of countless businesses. But MSPs don’t have to face these battles alone. Aaron Torres, Cisco’s Business Development Leader for MSSPs shares insights on building strategic security partnerships that empower MSPs & MSSPs to create robust defenses. Highlights include: Being driven for personal growth and organization success. Leveraging partnerships to tackle modern...
Dec 11, 2024•29 min•Ep. 237
What is the formula for successful growth? Is there an equation or recipe that every leader and organization should follow? Nick Heddy, President and Chief Commerce Officer at Pax8, shares leadership insights on what has contributed to the success he has experienced. Highlights include: His incredible journey from being the eighth employee at Pax8 to leading its transformative growth. servant leadership, and fostering a culture of gratitude and collaboration. IQ, EQ & GQ with GQ (Grit Intell...
Dec 10, 2024•28 min•Ep. 236
Having a thorough understanding of your ideal target market, being able to develop an effective strategic marketing plan, and managing finances are just some of the various elements necessary for any small to medium-sized business looking to have consistent success and growth. Savvy business owners take every opportunity to maximize their potential for success. Maceik Szczesniak, Chief Growth & Strategy Officer with the B2SMB Institute talks about the importance of community to support and h...
Dec 06, 2024•24 min•Ep. 235
Cyber threats evolve rapidly, making it challenging for MSPs to stay ahead. How can we further empower MSPs to simplify security while scaling their businesses? That’s where Senteon Cybersecurity steps in, transforming endpoint security into a scalable, automated solution. Zach Kromkowski, Chief Customer Officer at Senteon and the winner of the PitchIT 2024 competition, shares his insights into revolutionizing cybersecurity for MSPs by focusing on endpoint hardening. Highlights include: Simplify...
Dec 05, 2024•22 min•Ep. 234
As an MSP, there is another layer to the QBR you should have with your clients. Have that conversation surrounding the fear of uncertainty and doubt around insurance. Doug Kreitzberg, Founder and CEO of SeedPod Cyber, speaks to the importance of including a value equation that addresses the importance of protecting digital relationships. Some Highlights: Communicating risk via the common language of ‘dollars.’ How much risk do you want to take vs mitigate vs transfer? Education is vital includin...
Dec 04, 2024•32 min•Ep. 233
As an MSP, how can you bring added value for your clients? How can small changes in energy consumption make a big impact on savings and strengthen client relationships? Daniel Ellis, Founder of PC Powersave, a SaaS company revolutionizing energy efficiency in the IT industry shares insight into how MSPs can add value by including within their QBRs, a portion about monitoring and optimizing energy usage and leveraging rebates. Highlights include: Misconceptions about energy conservation, tangible...
Dec 03, 2024•30 min•Ep. 232
How do you know what success looks like? How can you measure up and compare your organization's size, revenue and niche with other technology solution providers? What are the metrics your organization should know? Know the data and build with the data in mind. Peter Kujaw, Vice President and General Manager of Service Leadership, a ConnectWise Solution shares how important it is to understand what's driving performance. Benchmarking allows Technology Service Providers to form objective assessmen...
Nov 29, 2024•33 min•Ep. 231
A good onboarding experience with new partners is crucial as it sets the tone for the entire relationship; and, helps to build trust and loyalty, while increasing the likelihood of a long-term retention. This could translate into producing advocates and evangelists of the community. AJ Adade, VP Onboarding & Consulting, ConnectWise, shares some thoughts on how focusing on the success of the partner can translate into success of the organization. Highlights include: Family background and how ...
Nov 27, 2024•14 min•Ep. 230
The balance between technological advancements and preserving meaningful client relationships is vital to the overall success of any technology service provider. To ensure continued growth, there should also be a commitment to partner feedback. We sat down with Jeff Bishop, Chief Product Officer at ConnectWise, during the IT Nation Connect Conference to explore the transformative impact of AI and automation on Managed Service Providers (MSPs). Highlights include: How ConnectWise is integrating A...
Nov 26, 2024•30 min•Ep. 229
Instead of randomly building your network, what if we could create communities that helped everyone involved achieve their goals together? These intentional relationships can help accelerate growth and success through a common commitment to learning, encouragement and accountability. Pete Sorensen, Vice President Strategic Initiatives at ConnectWise joins us to help kick off IT Channel Summit and IT Nation Connect with some thoughts about the power of community. Highlights include: The IT Nation...
Nov 22, 2024•22 min•Ep. 228
As a sales professional, you have to earn the right to ask questions. This is at the very foundation of being a great sales consultant. You do this by getting to know your prospect first. Keep asking until you uncover what really matters to them. Richard Harris, Founder of The Harris Consulting Group and co-founder of Surf and Sales shares how essential it is for every sales leader to earn that right through active listening, understanding human psychology, and by establishing a mutual level of ...
Nov 19, 2024•55 min•Ep. 227
Why do relationships matter, and why are they essential for long-term success and growth? Trust is the foundation of healthy, thriving relationships, acting as the key currency that strengthens connections. Now may be an ideal time to conduct a "temperature check" with your current customers and strategic partners to assess and deepen these bonds. Chris Black, Chief Revenue Officer at Jolera, shares about the importance of cultivating existing relationships and leveraging strategic alliances for...
Nov 14, 2024•50 min•Ep. 226
As workflows become more automated and the use of cloud and communication platforms becomes more commonplace, organizations are understandably more concerned about their digital security postures. Prioritizing protection and delivering responsible AI are expected. Doug Fisher, Senior Vice President and Chief Security and AI Officer with Lenovo shares thoughts on Lenovo’s responsible AI governance initiative as well as guiding successful teams. Highlights include: Lenovo Pantheon platform. Milita...
Nov 12, 2024•41 min•Ep. 225
“Death to the Ticket!” This is the war cry from an organization shaking up the MSP community. When you increase the ability to service the needs of your clients, you increase profit margins while reducing both costs and stress. Matt Linn, Cofounder and COO of Thread shares an exciting update to support IT solution providers. Highlights include: When you think service delivery, think integrated chat with Thread. AI Powered automation to remove the administrative burden. Life after becoming the 20...
Nov 07, 2024•25 min•Ep. 224
For Managed Service Providers, sustainable growth is not just about increasing revenue; it’s about building a forward managed IT services model that adapts to their customers’ requirements while operating efficiently and increasing profits. There is an expectation of growth with a keen eye on managing costs. A strategy that many MSPs are implementing is that of aligning with industry partners who can help with sustainability and support best-of-class solutions. Kris Shoemaker, Head of Channel Sa...
Nov 06, 2024•41 min•Ep. 223
AI is revolutionizing how businesses reach their target audience. Additionally, new opportunities are unlocked to better understand and expand engagement with your consumers. Being able to connect at this level could mean an increase in referrals as well as customer retention. Jessica Koehn, Social Media Manager at ConnectWiseshares how AI can be used to optimize content and brand messaging, while improving employee involvement. This is a special episode as we enter IT Nation Connect 24; a premi...
Nov 05, 2024•39 min•Ep. 222
Welcome back! This is Part 2 and a continuation of a conversation with Dr. Jafus Kenyatta Cavil on the importance of leadership within the shifting landscape of College sports. Highlights include: Significance of College Football Conference Realignment or as Dr. Cavill puts it, "the Conference Churning is real." Covid and the fight for Conferences to survive. Professionalism and careful handling of trusted information from University leadership Coach Prime Deion Sanders, Travis Hunter and attent...
Oct 31, 2024•39 min•Ep. 221
Sports have the amazing ability to bring people together. How has Covid, NIL and Media shaped the shifting landscape of college sports? There are not many who are able to masterfully speak on the intersection of sports and academic leadership as Dr. Cavil is able to on a multitude of platforms. Dr. Jafus Kenyatta Cavil is an educator, author, media personality and he serves as the Interim Dean and Executive Director of the COE Doctoral Center in the College of Education at Texas Southern Univers...
Oct 29, 2024•36 min•Ep. 220
As an entrepreneur or the owner of a small business, how do you know if you have the right framework, processes and tools to stay on track and sustain success? You may be someone who is capable of wearing many different hats, but can you also keep up with compliance, changes in the law and with the advancement of technology? When should you bring in experts and resources to assist with the areas that may be redundant or with those areas you are not as familiar or comfortable with? Attorney Shaha...
Oct 23, 2024•39 min•Ep. 219
When you consider the success of your organization, don’t fall into the trap of focusing on the Return of Investment without considering the impact of the Return on Experience. How have your investments into product development, sales, training and marketing impacted customer success? Customer satisfaction and their experience with you, your product and or service is what drives true success. This is the new success metric. Ed SooHoo, Lenovo’s Worldwide Chief Technology Officer (CTO) - Global Ac...
Oct 15, 2024•52 min•Ep. 218
