"Don't focus on the PNL to manage the PNL; focus on your people." ~ Jaime Mansour Do you want to create a thriving restaurant business with a motivated and loyal staff? Are you searching for a proven solution to improve employee retention and boost your business performance? Look no further! In this session, we have a special guest, Jaime Mansour, VP of Operations at True Food Kitchen , who will be unveiling the key to achieving this desired outcome. Jaime will be sharing a powerful strategy to ...
Oct 03, 2023•41 min•Season 1Ep. 155
Scot Turner | Why Investing in Training and Development Leads to Greater Employee Satisfaction "We're in an amazing period now, where the workforce is more creative than ever. It's time to embrace technology and different values and unleash our industry's potential for the next level of success." ~ Scot Turner If you're feeling frustrated and overwhelmed by the constant turnover in your restaurant staff, despite your efforts to provide training and development opportunities, then you are not alo...
Sep 23, 2023•46 min•Season 1Ep. 154
Discover the shocking truth behind employee care and retention in the hospitality industry as Michael Lennox shares his revolutionary approach. But when faced with the mounting pressure of high turnover rates, will his methods withstand the test or crumble under unfulfilled expectations? "When in doubt, do right by your team and that'll take you where you need to get to." - Michael Lennox In this episode, you will be able to: Decode the landscape of the evolving restaurant industry during the cu...
Aug 25, 2023•36 min•Season 1Ep. 153
Witness the astonishing journey of TJ Schier, whose path took an unexpected turn, propelling him to the forefront of the competitive socializing industry. "You have to keep your brand relevant and fresh. At some point, the new growth can't outpace the same-store sales decline." - TJ Schier From his humble beginnings at Chuck E. Cheese Pizza, TJ's relentless drive and sharp business acumen led him to unimaginable heights. But a surprising twist in his story set him apart, forever changing the gam...
Aug 22, 2023•31 min•Season 1Ep. 152
Do you want to enhance your culinary career and unlock greater growth opportunities? Are you searching for a solution that can bring you improved career clarity and advancement in the culinary industry? Then look no further! By enlisting the expertise of a specialized career coach in the culinary field, you can achieve exactly that. They hold the key to guiding you towards a more fulfilling and successful culinary journey, helping you reach your goals and aspirations. "They just don't teach this...
Aug 20, 2023•46 min•Season 1Ep. 151
Get ready to be inspired by the extraordinary journey of Geoff Alexander , a true pioneer in the restaurant industry. His story is filled with unexpected twists and turns that will leave you in awe. From humble beginnings to now standing in about 2,000 grocery stores, Geoff's path is a testament to the power of innovation. But what unexpected twist propelled Wow Bao to such incredible heights? Stay tuned to discover the surprising secret that unlocked Geoff's success. In this episode, you will b...
Aug 01, 2023•41 min•Season 1Ep. 150
Does this sound familiar? You've been told to offer higher salaries or bonuses to improve employee retention, but it's not working. The pain of losing valuable team members and struggling to create a satisfying work environment is real. In this episode, we'll explore a more effective approach - the power of mentorship in fostering loyalty and a fulfilling workplace. Our special guest is Jeff Jamieson of Hangry Panda Hospitality in Calgary, Canada. He's a passionate trailblazer in the hospitality...
Jul 21, 2023•55 min•Season 1Ep. 149
Unleash the Power of AI: Join Adam Lamb and Jim Taylor as they navigate the tantalizing potential and cautionary pitfalls of AI in the restaurant industry, aiming to empower operators while preserving the essential human touch. But here's the unexpected twist: what if AI could also solve one of your biggest challenges? Stay tuned to discover how AI can transform your restaurant and your entire approach to success. "Specialization is so important because it's what you get known for, and people wi...
Jul 18, 2023•35 min•Season 1Ep. 148
Picture yourself behind the wheel, exhausted and frustrated after a grueling day at your restaurant. Buzzing notifications on your phone remind you of the endless tasks you haven't had time for. As you drive past a competitor's place, envy grips your heart. Everything seems perfectly smooth with their bustling activity and the absence of waiting customers. What's their secret, you wonder, as frustration and curiosity intertwine. But little do you know, the answer lies not in money or location. B...
Jul 10, 2023•44 min•Season 1Ep. 147
"The one thing that's constant in franchising is that it's always in flux; there's always change happening." ~ Shannon Gewinner Are you tired of spending hours on marketing campaigns that seem to fall flat? Have you heard these myths about localized marketing and personalized campaigns? Let's debunk them together. Myth #1 : Localized marketing is only for big businesses with unlimited resources. Myth #2 : Personalized campaigns are too time-consuming and require advanced technical skills. Myth #...
Jul 10, 2023•45 min•Season 1Ep. 146
When do you know it’s time to hang up the apron and throw in the towel on your hospitality career? Join Jim Taylor and Adam Lamb on Thursday, June 22nd, 2023, at 12 N ET for another episode of Turning the Table, discussing winning mindsets for the restaurant industry’s new normal, and helping quantify what we mean by ’winning’.
Jun 22, 2023•40 min•Season 1Ep. 145
Join Jim Taylor of Benchmark Sixty and Adam Lamb of Chef Life Coaching on their #lunchboxlivestream as they "turn the tables" on the prevailing operating assumptions of running a restaurant in favor of innovative solutions to our industry’s most persistent challenges.
Jun 15, 2023•37 min•Season 1Ep. 144
Identical twin sisters Kassandra and Courtney Pike tackle the pain points of the restaurant industry with their all-in-one solution while highlighting the need for adaptivity and personal connection in attracting and retaining talent. This episode is sponsored by: Evocalize In this episode, you will be able to: Tackle the difficulties of locating and keeping staff in the restaurant business. Recognize the significance of tailoring the recruitment process to foster a sense of belonging among rest...
Jun 01, 2023•49 min•Season 1Ep. 143
Welcome to another episode of Turning the Table. 142: Why Nothing Will Change Until You Do with Tucker Bascom What IF this is as good as it’s ever going to get for you career-wise? Do you wonder why you can’t seem to attract the right talent for your operation? Where do you go when you're ready to make a change? Who do you trust? Leadership Development Coach and Mentor Tucker Bascomb join Jim Taylor of Benchmark Sixty and Adam Lamb of Chef Life Coaching on our weekly #lunchboxlivestream to talk ...
May 25, 2023•45 min•Season 1Ep. 142
Shawn Walchef of Cali BBQ Media joins Jim Taylor and Adam Lamb in this episode to discuss the current state of the restaurant industry, how digital media is changing things, and how every operator should think about getting the word out. For more info on Shawn, check out: Shawn on Linkedin Shawn on Podcast CaliBBQ Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture. Join...
May 19, 2023•32 min•Season 1Ep. 141
Restaurants Canada COO Kelly Higginson joins Jim Taylo r of Benchmark Sixty to talk about what the next few years look like, some exciting trends, and how smaller restaurant groups can remain competitive with larger ones. This episode is sponsored by: Evocalize Find out more about Restaurants Canada COO Kelly Higginson : Kelly on Linkedin Restaurants Canada Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for res...
May 12, 2023•33 min•Season 1Ep. 140
139: Zach Feinstein on Commission Based Hospitality Pay Model Zach Feinstein of the Feinstein Group of New American Tampa-based restaurant concepts on their commission-based Hospitality Pay Model with Jim Taylor of Benchmark Sixty To learn more about Zach: Zach on Linkedin Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture. Join Jim Taylor of Benchmark Sixty and Adam La...
May 05, 2023•30 min•Season 1Ep. 139
Kirk Spinks , COO of El Furniture Warehouse, joins Jim Taylor to discuss how Kirk and his team have created a growing brand based on doing things differently. Evocalize To learn more about Kirk & E;l Furniture Warehouse, check this: Kirk on Linkedin The Warehouse Group on the Web Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture. Join Jim Taylor of Benchmark Sixty ...
Apr 28, 2023•27 min•Season 1Ep. 138
Chris Williams , the Director of Training and Culture for Walk On Sports, joins Jim Taylor of Benchmark Sixty to help us quantify what a 'winning mindset' feels like and how we can engage our staff in meaningful ways to keep them engaged and productive. And what the hell do we mean by 'winning mindset' anyway? This episode is sponsored by: Evocalize To find out more about Chris. Click any link below: WalkOn Sports Chris on Linkedin Turning the Table is the most progressive podcast for today's fo...
Apr 28, 2023•45 min•Season 1Ep. 137
Anthony Valletta of BarTaco joins us in the studio to talk about the next-gen labor models he and his team at BatTaco use to dominate their markets and spur system-wide growth for their concept. Evocalize To find out more about Anthony and BarTaco, check out: Anthony on Linkedin BarTaco on the Web Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #newhospitalityculture. Join Jim Taylor of Be...
Apr 13, 2023•33 min•Season 1Ep. 136
There’s a lot of buzz around AI regarding local marketing in the industry. Without appropriate guardrails from corporate or the parent organization, Generative AI can make recommendations that seem great for franchisees but can break brand guidelines, rules, or even laws. Given this new ability to drastically increase productivity with AI, the average user lacks sufficient data on their own to mitigate risk sufficiently. How much do you let the system take action on behalf of franchisees and rem...
Apr 07, 2023•36 min•Season 1Ep. 135
Does it feel like it’s harder than ever to communicate effectively with your staff members? Have you adjusted your delivery style to be better understood by associates? What’s the politically correct way now to speak with staff? If you struggle with workplace communication, you’ll want to catch our episode with Executive Coach and Team Leadership trainer Kelly Featheringham when she joins Jim Taylor of Benchmark Sixty and Adam Lamb of Chef Life Coaching when we discuss mastering hospitality work...
Mar 23, 2023•43 min•Season 1Ep. 134
Are you struggling with the rising cost of food these days? Is your food cost taking a hit with the crazy supply chain issues? How many more times can you raise prices without losing customers? If you’re nodding your head yes, then manoman do we have a show for you! Kyle Inserra , recovering restauranteur, host of The National Restaurant Owners Podcast , and now The Restaurant Idea Factory , joins Jim Taylor and Adam Lamb in the studio to talk about ways that restaurant owners can positively aff...
Mar 16, 2023•37 min•Season 1Ep. 133
Is the new ’normal’ for restaurant operations got you confused? Do you reminisce about how the restaurant business used to be? What restaurant operation myths do you still cling to? If any of this grabbed your attention, you wouldn’t want to miss this special episode with Executive Coach and speaker Monte Silva. He’s joining Jim and Adam in the studio to debunk seven false operational beliefs and replace them with seven strategies to help your restaurant crush the new norm. To find out more abou...
Mar 09, 2023•45 min•Season 1Ep. 132
Do you have trouble connecting fully with your staff? Does it feel like nothing you do inspires your crew? Are you struggling to find ways to motivate your staff? If so, then this is the show for you! Edwyn Kumar and Chris McFadden of Ultra Team Development join Jim Taylor of Benchmark Sixty and Adam Lamb of Chef Life Coaching in the studio to talk about Restaurant Leadership 101, a training program for chefs and front-of-house managers. If you’ve ever suffered from "imposter syndrome" and didn’...
Mar 02, 2023•37 min•Season 1Ep. 131
What's your biggest operational challenge? Show Notes: 1. US 3% Unemployment 2. Shout out to Michelle Moreno! 3. A Taco a day for a month for a $10 subscription service 4. Wages are still a hot topic Get three MORE ideas you can test in your operation this weekend; click for exclusive bonus content. Support for The Hospitality Industry: Chowco.org: https://chowco.org/ I Got Your Back: https://igotyourback.info/ The Burnt Chef Project: https://www.theburntchefproject.com/h... Chef Life Coaching: ...
Feb 25, 2023•33 min•Season 1Ep. 130
129: How to Uplevel Your Culture with Emotional Intelligence The Queen of Culture, Brittinay Lenhart, joins Jim Taylor of Benchmark Sixty and Adam Lamb of Chef Life Coaching to talk about the cultural transformation occurring in the Hospitality market and why you should be ahead of the curve instead of behind it. Learn More About Brittnay Turning the Table is the most progressive podcast for today's food and beverage industry featuring staff-centric operating solutions for restaurants in the #ne...
Feb 17, 2023•30 min•Season 1Ep. 129
Are you struggling to attract the right staff? Sick and tired of getting ghosted on interviews? Does it seem that you're new hires aren't skilled enough? How can you properly train your staff when you're chronically understaffed? Ricardo schooled us on his top three tips for hiring smart and training smarter. Discover the three biggest ideas for staff training by grabbing this episode's BONUS CONTENT, By Clicking Here ! Show Notes: How to Hire and Train Smarter 1. Train the staff you have on whe...
Feb 02, 2023•39 min•Season 1Ep. 127
Jim Taylor of Benchmark Sixty and Adam Lamb of Chef Life Coaching talk about the cultural transformation occurring in the Hospitality market and why you should be ahead of the curve instead of behind it. You'll learn three steps to create your own transformation to the #newhospitalityculture. Show Notes: Creating a Powerful Workplace Culture 1. Communication 2. Emotional Intelligence 3. Culture or Integrity Find out the three biggest ideas for staff training by grabbing this episode's BONUS CONT...
Jan 26, 2023•35 min•Season 1Ep. 126
Full Course Fund CEO, Lauren Hernandez joins Jim Taylor of Benchmark Sixty and Adam Lamb of Chef Life Coaching to discuss the growing disparity of effective hospitality training and the expectations placed on new staff members without the requisite skill sets, and how COVID only made things worse. Show Notes: Thoughts: the restaurant industry has an education problem. Most restaurant training is on the job, which presents several challenges: 1. Lack of budget 2. Even less time 3. Highly subjecti...
Jan 19, 2023•41 min•Season 1Ep. 125
