CSMs: Escalation Addicts? The View from Support
Mar 12, 2022•41 min•Season 1Ep. 5
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Episode description
Are CSMs just Escalation Managers? Should CSMs respond to customers on support tickets? What can a CSM do to work well with the support team? Find out all of this and more when Valerio and William are joined by Geran Smith, who has spent time both as a CSM, in product management and who now leads a global support team.
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