Do you want to get yourself known, but not sure how to do it? Known as in, have media exposure that can help build your business? If you want to build your personal and business profile, I have an absolute treat for you in this podcast episode! I firmly believe that you are already the expert in what you do as a travel professional. You know how to book travel, take care of your clients and you also want to build your travel business in a way that doesn’t suck up all your time. However, how can ...
Oct 08, 2020•53 min•Ep. 38
Over the last 6 months, I have shared my journey with you. How my team and I have worked through the struggles, challenges and moments we faced. As a team and also individuals. I want you to hear, that you are not alone. With support and guidance you will come through this time stronger and more resilient than ever. The roller-coaster that has been will come to an end and hopefully, you will have hung in there and be ready to prosper, even if a little wary. I know that you want to hear from othe...
Sep 28, 2020•38 min•Ep. 37
Writing comes naturally to some people. Others the words are harder to come by and especially when you have to write about yourself. Argh. Emily and Ros dive into the world of copywriting this week and as you will find out, there are things that we ALL need to write about and the specific pages we should have on our website to ensure we attract the right clients to our very own niche. Whether you have a website already, or are still working out what and how, this episode is perfect for all level...
Sep 11, 2020•39 min•Ep. 36
Have you changed your perspective on things lately? Last weeks episode really resonated with so many of you. It was like a fresh wave of fear, anxiety and frustration came out of nowhere. Was there something happening in the cosmos? I don't know. But do know how it shook a lot of us. I'm currently working with an amazing bunch of Travel Consultants in the 6 Week Rebuild your travel business program. Not only have they made incredible progress with the foundations of their businesses, but they ha...
Sep 04, 2020•16 min•Ep. 35
We all experience tough times. We all have bad days. When do you allow yourself or give yourself permission (or I will if you need someone to give it to you) to take care of yourself? It feels like we have regressed a bit this past week with changes, cancellations and refunds coming around again, I wanted to address the issue of taking care of YOU! Letting yourself know it's ok to feel all the feels and also take time out for yourself. You are ok. You are awesome. You are strong. You will get th...
Aug 30, 2020•21 min•Ep. 34
As travel business owners, it is crucial for us to know how to handle our finances or know the right people to talk to to help us. In this episode, we will be talking about money and business finance. Now is really an important time for us to be getting a handle on knowing our numbers. Do you trust, know and really like your accountant? Victoria and Ros discuss the importance of the relationship with your accountant and bookkeeper plus how you need to remain in contact with these key partners in...
Aug 20, 2020•37 min•Ep. 33
A Knock from a travel client recently made me think deeply about the future of our roles as travel advisors. I still remain optimistic and positive we will get through this time and know our role is valuable. There are a few things though that have worked for me in the past that I want to help you with in your travel business. This week I share with you a conversation I had with a now ex-client (after I fired them) and how I was so confident in my conversation with them that has spurred me to ma...
Aug 13, 2020•24 min•Ep. 32
Imagine working with your favourite people. People who become your biggest advocate in business. Those who time after time make your life easier, more enjoyable and are less stressful than others. Knowing and understanding our IDEAL clients helps get more leads and more business. Why? Because once you understand whom they are, you can ‘talk’ to them much easier than someone that you know nothing about. Understanding who they are is the key to giving them great service. The way you then take care...
Jul 17, 2020•24 min•Ep. 31
Do you have a love and hate relationship with social media? Social media is really just one component of our marketing strategy however, it can sometimes be overwhelming. Posting consistently, thinking of what content to post and where to find the details that we can share. This is just the tip of the iceberg and it can be overwhelming. I feel you. In my experience, some of the overwhelm from social media comes with WHAT to actually post and WHERE to find it. These are key things obviously as yo...
Jul 09, 2020•27 min•Ep. 30
No one ever said having a business is easy, but sometimes that saying just doesn’t help either. This episode was hard for me to release, but at the same time, I knew it needed to be said. I am honest, open and transparent with you and as a leader and mentor in the travel community, I wanted to show you that I am walking with you during this tough time. The last 6 months have gone so fast, no one could have predicted this length of time to affect us globally and still not knowing what is to come....
Jul 02, 2020•35 min•Ep. 29
Raw, real and practical. Tina Tower is one of those people you come across that you can easily relate to. She is fun to be around, but also strong when you need to hear something tough. She is a go getter in business and life. Starting out in tutoring and building a multimillion dollar business before selling it, she knows that you need a good coach and also continue to learn in order to grow. Tina has invested in herself and encourages others to do so as well. She not only loves to learn, but i...
Jun 12, 2020•41 min•Ep. 28
We all know that automation is key to our businesses’ growth. However, we can’t just leave personal contact and connections behind. Connecting with clients is a huge component in the sales process and we have talked about this a lot over the last couple of months. Even during the tough times! Being present and letting them know that we are there for them. What platforms do you use in doing this? Do you personalize the messages that go out to your clients? Connecting with clients on a PERSONAL LE...
Jun 05, 2020•25 min•Ep. 27
Its time to get out of the tracksuit, put on some button up pants, because we are going to regain your mojo and start moving forward - rebuilding you and your travel business. I am a factual and constant learner. I listen, read, surround myself with people that motivate and encourage me. It can take a little shove, but I take action. I trust my instincts. This episode I get a little personal. What is working for me right now in my travel business and life. It may also work for you. The Travel in...
May 27, 2020•26 min•Ep. 26
Starting, growing or managing a business doesn't just automatically happen. You have to work for it to grow. You have to take action. Hoping your business will weather tough times is like sticking your head in the sand and expecting a different path when you come back out. It isn't like that and I know you know that. The world according to travel is still changing and I know, we are all starting to feel a little tired. It isn't going to get any easier in the coming weeks or months. But I know, y...
May 08, 2020•25 min•Ep. 25
For many years, to receive and hear words of praise or thanks gave me an awkward feeling. It was always unexpected. I may need therapy. In our line of work, the most common form of feedback is negative! "My flight was cancelled." "I didn't get the King Bed" or "the view, my room smelt funny" I know we try to be perfect, and create the 'dream' our clients want, however we aren't always able to achieve this. Getting a bunch of flowers, a letter or card - the positive feedback, I know for me, fills...
May 02, 2020•40 min•Ep. 24
From what I have experienced over the years, the majority of those in the travel and tourism industry are ‘people pleasers.’ We are genuine in that we like and enjoy taking care of others. We are lucky that being in travel, we get to share the exciting and fun experiences with our clients, though right now, who’s looking after you? I’m hearing and seeing those that I love in this industry as well as others and myself, handling stressful situations differently. It is exhausting. So, I just want t...
Apr 08, 2020•7 min•Ep. 23
The Travel and Tourism industry needs to come even closer together than ever before. We are stronger together. We know this time will pass and people will want to travel again. This episode isn't about being perfect. It is about ensuring we are staying true to who we are, being visible to clients and the end consumer. It's time to get SCRAPPY. Progress is better than perfection in times of crisis. Don't let this opportunity pass. Now is the time to support each other even more, take care of one ...
Mar 31, 2020•1 hr 2 min•Ep. 22
A few years back, we were all worried about losing our jobs and our careers because of the internet. Clients learned about Expedia and other “Online Travel Agencies” (OTA) and would no longer want to book with a travel advisor. There was so much fear in the travel industry that time. Do you remember this? We also have that fear right now in relevance to the widespread of the CoronaVirus however, it gives me great HOPE to see travel and tourism industries working hand in hand to ensure longevity....
Mar 13, 2020•29 min•Ep. 21
This is a crazy time worldwide, so much fear and panic and hysteria. Being in travel, as a travel consultant or travel agent, we are likely to wear a tough few months ahead. This episode isn’t to scare you, it’s to help prepare you. You are in the travel industry for a reason. This is, like any other career or job, going to weather tough times. Now you need to think about your clients, your own health (mental and physical) and also how you are going to weather this trying time. You can get throu...
Mar 05, 2020•21 min•Ep. 20
This week, not only is Thanksgiving being celebrated in the USA, but the American specials also kick in for Black Friday and Cyber Monday. In Australia we don’t usually celebrate these, however, specials and deals have been flooding my desk all week and I think the Australian market is becoming more accustomed to these sorts of promotions. So we are jumping on the bandwagon too. A short term promotion - like these, this week can have an impact on your sales if you are prepared or know how to get...
Nov 28, 2019•29 min•Ep. 19
Systems just don’t sound like a sexy or fun thing to do. I get it, I thought the same. However, when a staff member recently left my employment, boy was I glad that we had set up systems to know what happened in that role and also how to do each part of the role. When we broke it down, the travel booking process is also a system, even though I fought this for a long time. Every client is an individual, right? But trust me, you often do the same thing over and over again. From the time an enquiry...
Nov 20, 2019•23 min•Ep. 18
Overwhelm, setbacks, road blocks, Imposter Syndrome - I know you have been there too. Today I am here to say I am sorry I have not been present over the last few weeks, but also Thank you to a few of you that have reached out and really helped me get out of a rut. When life goes a little pear shaped, I want you to know that you have support. You are able to get through it and with challenges can also come new opportunities and a new direction or clarity for the path you are on. You guys have giv...
Nov 20, 2019•17 min•Ep. 17
Overwhelm will pass. With the strategies I share, I want you to know that there is hope and also a plan to help you through it. Stuck, feeling like it's all too much. Your body reacts at times of stress too. Overwhelm can come at any time. It may build up and hit you one day when you least expect it. As we get right into the last 3 months of 2019, I wanted to tackle this topic head on. Giving you the tools I use to get through it when it hits me. I want you to look back, reflect on what you have...
Oct 09, 2019•30 min•Ep. 16
Where do you need to be when it comes to Social Media? Which platform suits your market? Look at how ‘influencers’ have flourished by posting incredible images promoting a destination. They have helped us as Travel Agents and Consultants with promoting travel as a way of life. You can build a business on Social Media these days, however do I recommend it as the only way of marketing your business? Nope. Social Media has come a long way since ‘My Space’ - gosh I hope others also remember what tha...
Oct 03, 2019•25 min•Ep. 15
As travel agents we ALL have specials & deals. In today's business arena though, that isn’t going to set you apart from the other agents out there. You need to be where your clients are. You need to be unique and different. Over 500 Million people turn to Facebook every day and are watching videos. Now is the best time to show your face too. Sure, it may seem scary and daunting. Don't be afraid. In today’s episode, I give you tips and tactics to reduce that fear. Plus, a step by step action ...
Sep 25, 2019•37 min•Ep. 14
This is what I call multitasking... HOLD UP... HOLD UP..... You are working for yourself. Let's make it work and ensure your business, doesn't become an extension of household chores. Working from home can be challenging if you have been accustomed to working in an office. It has its benefits and challenges. At the end of the day, you are reporting to yourself.. Not your boss. I In this episode, Ros shares her personal tips and experiences working at home and how she manages to get the most out ...
Sep 17, 2019•21 min•Ep. 13
Getting noticed as a travel agent on social media can be challenging these days. New platforms pop up and there is more competition for attention. Advertising is also starting to be more rampant. So how do you stand out and get noticed? In this episode, Ros talks about how you CAN stand out, get attention and be authentic. She shares some of her own pro tips that will help you with the algorithms and be seen. Why do I have no likes? Why aren't people commenting? And WHY aren't people booking wit...
Sep 11, 2019•22 min•Ep. 12
Where does the time go? Then look back and ask yourself, what have I actually achieved today? This is a common trait amongst business owners. We are often caught in the 'doing' work daily. Therefore stuck 'in' the business. Over the years, I have worked with business owners to move their businesses and seen incredible results. I share with you my 2 top tips to help you 'get stuff done'. You will be surprised as to what they are and the special news I have for you. Oftentimes we dream about growi...
Sep 03, 2019•31 min•Ep. 11
In this day and age, to find new clients it really isn't that hard. I honestly think we overcomplicate things. However in saying that, there are a number of things we can do to make sure our clients know we are their Go-To person for anything travel related. This episode is for the travel consultant needing a lift. Needing some inspiration or just some ideas on what they can do to ensure that clients will come to them for all their travel needs. We don't need EVERYONE... We just need a few peopl...
Aug 27, 2019•24 min•Ep. 10
Admitting you need help running your business is a choice business owners have to make if they want the business to grow. However, the biggest questions that surround this decision is where who and how to find the right person to provide the necessary support. In this episode, Ros and her assistant Mayette talk about tasks that travel agents can outsource, options on where to find and hire someone depending on your needs and how to hire the right one for your business. For the FREE downloads che...
Aug 20, 2019•46 min•Ep. 9
