FINALLY, an Answering Service That WORKS!
Aug 01, 2023•1 hr 1 min•Season 4Ep. 181
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Episode description
On today’s episode, Chris and David Lord talk about the history of Nexa and what it takes to make a successful customer service call with your customers.
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6:40 what did you come in and change to make Nexa so successful?
12:50 What all are you able to do for the contractor?
16:37 What is the size of Nexa?
18:20 Are your agents overseas or in the U.S?
22:22 How is your cost comparable to others?
24:21 What are some good averages?
29:22 Phone call with Nexa CSR
42:56 What are you seeing these home services companies that are the biggest pain points?
49:30 Do you have to go back and reschedule?
51:58 What are you doing with the out bounding calls?
54:30 Is text messaging apart of this?
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