Join Tiffani Bova and I for actionable insights from her book "The Experience Mindset" and the respective research supporting how you can drive revenue growth by getting the balance between focus on customer experience and focus on employee experience right.
It is staggering how many truly awful jobs Americans hold. Low pay, unpredictable hours, no opportunity for advancement and no chances of development. Little surprise then is that what we get as a result is high turnover, poor customer service and even higher risks in our everyday lives. In this masterful and entirely readable book, Zeynep Ton systematically dismantles the argument that bad jobs are the price we pay for profitable companies. If you combine operational excellence with good jobs, ...
It's easy to despair at high levels of inequality and lack of access to capital and resources that still face entrepreneurs who aren't white, male or well-connected. @Freada Kapor Klein's career is a beacon of hope for those of us looking for real, practical solutions. The Fund, @Kapor Capital, which she co-founded puts its money into underrepresented founders with huge impact on the entrepreneurial ecosystem and benefits for all of us! She is going to be joining me to discuss her new co-authore...
Do you feel as though you are perennially chasing your tail? Look up from your screen and wonder where the morning went? Feel as though you accomplished nothing but are totally exhausted by it? The problem may not be one big thing, but an accumulation of lots of little things. On Friday, I'll be talking with Rob Cross and Karen Dillon about their highly anticipated new book "Micro-stressors" with guaranteed practical and actionable takeaways. Join us live or catch the recording on my YouTube cha...
Hiding in the Bathroom: How to Get Out There When You’d Rather Stay Home - Is this a great title, or what?? My Friday fireside chat guest is Morra Aarons-Mele, a globally recognized speaker, podcast host and author of the new book "The Anxious Achiever." She's on a mission to get people to understand that anxiety can actually be a superpower if you train yourself to manage it well. More broadly, she's at the forefront of making mental health issues a discussable phenomenon at work and in your pe...
If you haven't been keeping up with Bob Sutton's research-based but incredibly practical work, you are missing a treat. Rita McGrath is a best-selling author, sought-after speaker, and longtime professor at Columbia Business School. As one of the world’s top experts on innovation and growth, Rita’s work is regularly published in the Harvard Business Review. She is consistently ranked among the Top 10 management thinkers in the world and was ranked #1 for strategy by Thinkers50. Get in Touch, Kee...
Richard Rumelt has been described by no less than McKinsey as a "giant in the field of strategy." He's also a dear friend and an enormously influential thought leader. We're going to chat about his latest book, "The Crux" in which he illustrates the principles of challenge-based strategy. The idea is that strategists need to identify the main obstacle to overcome, and do so again and again - a very dynamic approach. Rita McGrath is a best-selling author, sought-after speaker, and longtime profes...
Rita Kakati-Shah, an award-winning gender inclusion strategist, is the author of "The Goddess of Go-Getting," a fun guide to making your way in the world when you are not in the majority group. Rita’s spin on diversity, equity and inclusion is that most people get it wrong and, as a result, the outcomes are causing people to segregate rather than unify. Rita attended Sandhurst, the British equivalent of West Point, where she attained the rank of sergeant major. She then became one of the first w...
@Christian Stadler is a Professor of strategy at Warwick Business School in the UK (formerly at the Tuck School). He was short-listed for the @Thinkers50 strategy award in 2021. His new book "Open Strategy: Mastering Disruption from Outside the C-Suite" explores how interconnected and open strategies can challenge conventional wisdom about keeping things to yourself! Rita McGrath is a best-selling author, sought-after speaker, and longtime professor at Columbia Business School. As one of the wor...
"Let's take it yard by yard." This philosophy, shared by my Guest entrepreneur and Bartesian CEO Ryan Close is one reason his company is poised to triumph in a market in which far larger and better-funded competitors have stumbled. Drop in on this clip from our longer conversation to see how true entrepreneurs build things worth building! Rita McGrath is a best-selling author, sought-after speaker, and longtime professor at Columbia Business School. As one of the world’s top experts on innovatio...
In 2018, Goldman Sachs reported that Google paid Apple $9 billion to be the default search engine on the iPhone; by 2022 that number is reportedly $20 billion. Why is a position that a user could easily change with just a few clicks so valuable? The answer, according to my Friday Fireside Chat guest, Eric J. Johnson, has to do with choice architecture. How choices are presented to us affect our decisions in deeply profound ways. This is explored in his terrific new book "The Elements of Choice: ...
My guest this week is Pulitzer prize-winning author and journalist Matt Richtel. His work has focused on science, technology, business and narrative-driven story telling around these issues, including cancer immunotherapy, electronic cigarettes, and the impact of heavy technology use on behavior and the brain. His latest book (one of many!) is "Inspired: Understanding Creativity: A Journey Through Art, Science, and the Soul." We'll be talking about the book - and much more. Join us! Rita McGrath...
It isn't just anyone who can run an organization that has an impact on tens of thousands of leaders in over 100 countries, but ExecOnLine co-founder Stephen Bailey is that person. Prompted by a sense that access to high-quality online education could unleash career breakthroughs for diverse talents, the fast-growing company is a leader in its category. Stephen has also won recognition as the New York EY Entrepreneur of the Year. He'll be joining me this Friday and you can be part of the conversa...
Want to be successful? Well connected? Richer? Maybe even happier? Well, join me in a front-row seat for a man who has decoded a great deal of not only why to do these things but how. Meet Keith Ferrazzi, author of the best-selling "Never Eat Alone" join and listen. Rita McGrath is a best-selling author, sought-after speaker, and longtime professor at Columbia Business School. As one of the world’s top experts on innovation and growth, Rita’s work is regularly published in the Harvard Business R...
Sharon Price John, the CEO of Build-a-Bear workshop, has had a fabled career that includes losing (even though you won), taking big risks and having them pay off, the mom thing and more recently the turnaround and transformation of the beloved brand. She's written about her experiences in a great book called "Stories & Heart" which offers not only lessons learned from her own experiences but guidelines for how you can apply them in your own adventures. Can't wait! Rita McGrath is a best-sell...
Michael Bungay Stanier (or "MBS" as those who know him affectionately call him has written books that have sold over a million copies, rebelled against a traditional path that would have been his fate after his Rhodes scholarship and developed an approach to coaching that "un-weirds" it. His latest book is "The Advice Trap: Be Humble, Stay Curious and Change the Way You Lead Forever." I'm looking forward to chatting to him about de-mystifying coaching, helping people lead better lives and more b...
Sure, we're all Olympic athletes and Nobel prize winners in our own minds, but have you ever wondered what makes them different than you and I? My guest has a great new book out that encapsulates the answer, synthesized from hundreds of hours of interviews with hugely successful people. "The Success Factor," Ruth Gotian's new book, describes how intrinsic motivation, perseverance, a strong foundation, and constantly learning through informal means, in the right mix, explains a lot. Gotian is the...
We all think that we are rational decision-makers who determine what stuff we'll buy and how we will spend our time on the basis of rational calculation. But, as my Friday Fireside Guest and top-ranked thinker Roger Martin observes, our minds are like an iceberg - the stuff that we can access consciously is a fraction of what is actually there. Instead, our minds seek convenience, comfort and familiarity. The course of least resistance is the course of action that is most powerful. Cumulative ad...
Rita McGrath is a best-selling author, sought-after speaker, and longtime professor at Columbia Business School. As one of the world’s top experts on innovation and growth, Rita’s work is regularly published in the Harvard Business Review. She is consistently ranked among the Top 10 management thinkers in the world and was ranked #1 for strategy by Thinkers50. Get in Touch, Keep in Touch! https://www.ritamcgrath.com/ You can follow me on Twitter (@rgmcgrath), on Instagram (@ritamcgrathofficial),...
Rita McGrath is a best-selling author, sought-after speaker, and longtime professor at Columbia Business School. As one of the world’s top experts on innovation and growth, Rita’s work is regularly published in the Harvard Business Review. She is consistently ranked among the Top 10 management thinkers in the world and was ranked #1 for strategy by Thinkers50.
Christopher Mims is a columnist for the Wall Street Journal, and writes Keywords, a weekly column on technology. He has a fascinating new book out called "Arriving Today" that is particularly relevant to our pandemic-related supply chain disruptions. It's really eye opening! Before joining the Journal in 2014, he was the lead technology reporter for Quartz and has written on science and tech for publications ranging from Technology Review, Smithsonian, Wired, the Atlantic, Slate and other public...
Anne-Marie Slaughter burst into the public eye with her 2012 article in the Atlantic "Why Women Still Can't Have It All." Since then, she's gone on to run New America Foundation as its CEO (among many other things, including her highly acclaimed book "Unfinished Business"). She has a new book out, "Renewal: From Crisis to Transformation in Our Lives, Work, and Politics" in which she reflects on the transformation in her own life sparked by a major professional crisis. Can't wait to dive in!...
Marcus Eriksen made a huge impression on me when I first met him. He is an environmental scientist, educator and author as part of his day job. On the side, he's built rafts out of junk, floated down the Mississippi river for days on said raft, writes books about his adventures and advocates for the environment. He has been an outspoken and forthright advocate for the environment, particularly the elimination of plastics in the oceans. Most importantly, his efforts have gotten results, notably i...
Ron Adner and I have been intellectual sparring partners and friends for a very long time. He's just come out with a terrific new book, "Winning the Right Game" which tackles head on the strategic challenge executives confront when the ecosystems they compete in are disrupted. The problems start, as Adner explains, when strategists choose the wrong "game" to begin with, meaning that even if they succeed, they will ultimately lose. The book talks about defense, offense, timing, mindsets and what ...
Are you a regular contributor or what Liz Wiseman calls an "impact player?" You might think you're doing just fine, doodling along doing your job, but what you might actually be doing is adding to people's burdens at work, taking up headspace with unnecessary detours and generally being a drag on everyone around you. A new book from the celebrated author of "Multipliers" sheds another gleaming light on what behaviors make work light, easier and even fun, and which don't. More importantly, she te...
I promised Harvard Professor and expert on equality and inclusion Robert Livingston that I would read his book "The Conversation" before he joined me for a Friday Fireside Chat. I did, and am ever so glad. He takes us through a journey centered on three questions: What is racism? Why should everyone care? What can we do to eradicate it? Professor Livingston de-mystifies many misconceptions about racism in a reasonable, non-threatening and deeply researched way. And the cliff notes are - racism i...
Everybody Wants To Rule the World. When R "Ray" Wang says it, he isn't just channeling a popular musical line, he really means it. In his view, digital giants are pulling further and further ahead of the rest of us and will eventually reshape our economic future into one of extreme capitalism. He anticipates we will have huge data-driven networks, extreme consolidation, extreme investing and extreme monetization. He's going to be my guest to talk about this phenomenon which is part of his new bo...
If you could pick someone to lead you through an intelligent conversation about the new world of work, you couldn't do better than to consult with Jennifer Moss. Author of the forthcoming HBR Press book "The Burnout Epidemic," Jennifer has written a best business book of the year, won awards for her success as an entrepreneur and spoken to audiences all over the world. It was exciting to get to know her and to learn about her book, which provides a guide on an incredibly timely topic.
Work - what's work anyway? Where does it get done? How are people supposed to "manage" it? These are questions of the hour and who better to think them through than my colleague, former professor and mentor Peter Cappelli. Capelli is one of the foremost thinkers on the topic of people and work I have ever met. We'll be chatting about his new book, "The Future of the Office - Work from Home, Remote Work, and the Hard Choices We All Face" out any day now by Wharton University Press. This is a conv...
My Friday Fireside chat guest, John Hagel, was looking around corners before I even stumbled across the concept. In this short clip from our longer conversation, John explains how, in the early days of the Internet, he saw massive opportunities in creating virtual communities on-line and also to create “infomediaries” who would guarantee a fair exchange of value in return for access to people’s personal information. Featured in his books from the 90’s “Net Gain” and “Net Worth,” these are two id...
