Rita McGrath & Tiffani Bova, Author of "The Experience Mindset" - Thought Sparks
Jul 13, 2023•56 min•Season 4Ep. 7
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Episode description
Join Tiffani Bova and I for actionable insights from her book "The Experience Mindset" and the respective research supporting how you can drive revenue growth by getting the balance between focus on customer experience and focus on employee experience right.
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